585 Zhong Shan Dong Er Road, Huangpu, 200010 Shanghai, China
#68 of 317 hotels in Shanghai
Guests' ChoiceBased on 241 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
9.4
Facilities
8.4
Staff
8.6
Value for money
8.1
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End of dialog contentReviewed: 10 May 2024
Marie
GermanyEnglish speaking skills of staff
Breakfast was not really western style, if you are looking for it. View and room were amazing. Staff is very friendly but they hardly speak any English even at the reception. So you must have a translation app installed.
Stayed in May 2024
Reviewed: 9 May 2024
Reinhold
GermanyWe got a fantastic upgrade to Kings Suite.
Stayed in May 2024
Reviewed: 28 April 2024
Ahmed
Saudi ArabiaBreakfast needs to add more elements to Arabic dishes
The staff is very helpful The welcome is excellent Easy to get into the room Staff cooperation with all information Breakfast needs improvement in terms of Arab eating
Stayed in April 2024
Reviewed: 26 April 2024
Kelly
ColombiaNothing
Room, ubication,breakfast
Stayed in April 2024
Reviewed: 24 April 2024
Tom
United Kingdom.
Would strongly recommend booking a Riverside view as a must with the views across the river simply stunning.
Stayed in April 2024
Reviewed: 20 April 2024
Cosmin
BelgiumRoom was a bit smaller than similar hotels we tried in China. Also, two normal coffees (not decaf) in each room would be nice (instead of just one).
Great location, right on the Bund, very nice and helpful staff. Modern design of the hotel and the rooms
Stayed in April 2024
Reviewed: 18 April 2024
Ignac
HungaryThe internet didn't go well, usually it was a total crap, and despite I am Platinum Elite member the staff said it doesn't count because I booked the room through booking.com. Interesting....
The location of the hotel was excellent, and the staff were nice. The breakfast was good. The room was reasonable and the bed was great. The view was nice from the room.
Stayed in April 2024
Reviewed: 17 April 2024
Hideki
JapanLandscape is wonderful
Stayed in April 2024
Reviewed: 16 April 2024
Corrado
United KingdomRooms were overall a little bit too warm for my taste. Air conditioning controls were available, but they did not seem to affect much the room temperature (despite the air conditioning being rather noisy).
The view from the rooms was absolutely fantastic. Overall the hotel is in a fantastic location, right on the Bund and not far from other touristic spots. Even the ferry to cross the river to go to Pudong is not far away from the hotel. Will definitely come back!
Stayed in April 2024
Reviewed: 13 April 2024
Laurène
United Arab EmiratesLocation on the bund and next to yuyu garden Room size and bathroom Staff very helpful Very good coffee Nice rooftop with a nice view
Stayed in April 2024
Reviewed: 11 April 2024
Minghan
Malaysia1) Unpleasant experience with staff at rooftop bar. Due to flight scheduled at night, we had many hours to kill after checkout. Reception was very nice and offered us to wait at rooftop bar. As we were entering, we were very rudely stopped by a male bar manager claiming we don’t have room card and treated us like we trying to give him excuses to get a free pass in. Eventually sorted out with reception. Unacceptable customer service and no apology whatsoever! 2) Very average buffet breakfast. Restaurant staff unattentive and constantly playing with their mobile phones.
1) Spacious room with nice interior design, comfy bed and clean bathroom 2) Good location 3) Friendly/helpful receptionists 4) Nice view of the Bund
Stayed in March 2024
Reviewed: 8 April 2024
Marcus
GermanyWell layouted and equipped rooms with focus on interior design. Stunning views from rooms, bar, restaurant, gym and pool. Lovely details and well trained staff.
Stayed in March 2024
Reviewed: 8 April 2024
Lemmy
CroatiaThe position is excellent, a very comfortable bed with 4 types of pillows, the view from the gym, dining room or from the top of the hotel is famous.Brekfast and room service very good.
Stayed in April 2024
Reviewed: 5 April 2024
Raymond
Netherlands- We found some trash behind the curtains fro the previous guest. - TV in the bathroom didn’t work - The bathtub switch tap was stuck so we couldn’t use the shower hand thing and also, filling up the bathtub took a while. - Night staff couldn’t speak well english - There were small things in the room that needed fixings like: water damage on the wooden counter of the bathroom, automated toilet doesn’t close or open the lid (its gets stuck), old broken makeup table area closed off by big glass dining table with chairs, bed light with broken off cord (pull to turn the lights on), All these smalls things gave me a feeling that the room was getting outdated. But great experience overall!
- Luxurious entry, help with the luggage. - We had beautiful river view of Shanghai Tower & co that we couldn’t get enough from. - The room was beautiful and we had our own walk-in closet. - We loved the spacious bathroom with own TV and the different shower rain modes - At the entrance there was room for cars to drop off and pick-up, perfect as taxi spot. - Great, friendly day staff where we could communicate with and fast service. - Great location
Stayed in March 2024
Reviewed: 2 April 2024
Denpag
United StatesMore English speaking staff at the front desk
I arrived in the middle of the night and once I got to my room it smelled like cigarette smoke. The next day when the manager was on duty, he changed my room and upgraded me to a suite. Customer service means everything to me and I will most certainly stay at the Indigo Hotel next time I visit Shanghai. The room was amazing and the view was spectacular. Indigo Hotel was located in a very convenient location
Stayed in March 2024
Reviewed: 25 March 2024
Koziaris
AustraliaBrilliant view, extremely helpful staff and I loved the cleaning robot. Highlight!!
Stayed in March 2024
Reviewed: 25 March 2024
Qin
ChinaHospitality attitude varies from individual..
Location is exceptional. Room is spacious
Stayed in March 2024
Reviewed: 19 March 2024
Sally
United KingdomRoom was quite tired. Paper peeling off drawers in bathroom, taps need good clean.
Liked the design of hotel. Staff good. Breakfast good.
Stayed in March 2024
Reviewed: 17 March 2024
Roderick
United KingdomBar and Resturant costs expensive and often found it difficult to communicate. They did not have a dedicated tourist service.
The location, room quality and service plus Robert the Robot who would deliver tea bags and other items to your room.
Stayed in March 2024
Reviewed: 13 March 2024
Cheng
Hong Kongcertain dust was found in the room
location is the best as very close to some popular sight also their price is very reasonable
Stayed in March 2024
Reviewed: 10 March 2024
Antonella
ItalyThere is not a place like a living room in the lobby, I went to the bar on the 30th, but very expensive.
My room was vey nice and comfortable, bathroom was cool with tub and shower.
Stayed in March 2024
Reviewed: 4 March 2024
Dorothy
United KingdomBreakfast had a reasonable but very average selection of luke warm food. Restaurant had terrific views but horrendous decor. We ate in top restaurant first night, it was very expensive for average meal, but did have fabulous views. Very few staff spoke English which coupled with being unable to use Google (in China) made things difficult. I asked for tourist information and hotel only supplied a map. On last day we found someone who spoke English who advised us to use search engine “Edge” which enabled us to explore better.
We liked the location, lovely views and good to walk along the Bund.
Stayed in February 2024
Reviewed: 3 March 2024
Majander
FinlandThe extra deposit 200 euros (for two nights), which takes time to be released. If you have 5 différent hôtels during your trip, it is 1000 euros only for the deposits. Far away from public transport if it rains.
THE VIEW, BATHROOM, JAPANESE TOILET, BREAKFAST, KINDNESS OF THE STAFF, NOT FAR AWAY FROM YU GARDEN.
Stayed in March 2024
Reviewed: 19 February 2024
Jun
ChinaThe view from the room is quite nice, especially the night view. The location is also good, it is very convenient to go other places in Shanghai.
Stayed in February 2024
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