Sorry it had taken me a month to write this review. I want to especially thank the manager at the executive lounge (Even Lin 林伊雯). She was so helpful throughout the stay and helped me to contact the Didi company to find my iPhone which I had left on the Didi on the way to the hotel. She also helped us with other things as well during the trip which made our stay very smooth. We booked the InterContinental Club Room so we had club lounge access on the 7th Floor. We got upgrade to an even better room with a view to the theme park next door. The staff at the hotel are very professional. The hotel is very well ran with a family focus. We loved the pool /beach / water park in the middle of the hotel. There are elevators connecting the guests from the room floor straight to the pool area. The breakfast was amazing by the way. Lots of options of western and Chinese food. There is a underground train station a few steps in front of the hotel entrance. So it is well connected. We really enjoyed our vacation and thank you once again Club Intercontinental Manager (Even Lin 林伊雯).

Stayed in April 2024

during breakfast time it was very busy, i think the space and number of staff is not enough to accommodate so many guests for the guests. for the juice bar, had to wait for over 30 mins for the fresh juice. i stayed for 4 nights and there was one day we needed to move to another restaurant with less variety of food for our breakfast.

the cleaning staff was very detailed. she knew our needs and would do her best to accommodate our needs. overall i think all the staff there are very helpful and supportive to be there for you. we will come back and stay again.

Stayed in April 2024

Smoke from another room

Room and bathroom size are big.

Stayed in March 2024

Service excellent

Stayed in December 2023

all was amazing ….

Stayed in April 2023

nothing everything was amazing

The pool was amazing. We were upgraded so I did manage to get an amazing room After 8 days in China I was a bit over the food but the breakfast made up for all the other days,

Stayed in April 2023

Menu during the weeks days

Swimming pool

Stayed in August 2021

We had reserved a room with two queen beds, but we’re given a room with two twin beds. Thankfully our daughters are small so we could fit one adult with each child, but it would have been nice to have the reserved two queen beds.

The room was very spacious and clean. It was luxurious and overlooked the larger pirate ship. The breakfast was yummy, and the staff were very attentive. We appreciated the late checkout so that our kids could enjoy the pool a while longer. We will be back!

Stayed in July 2021

A few minor things but nothing significant: temperamental safe not so easy to close, doors don’t have much soundproofing, not many lighting options in the room - either all lights on or very dim, nothing in between

Excellent very large outdoor pool, with nice artificial beach Great staff everywhere I came across, professional and friendly: front desk, at breakfast and the buffet dinner, restaurants, cleaners, concierge, bar in the lounge Good large breakfast selection Good location right next to OCT station Near to a number of attractions Well thought out building layout Nice rooms with good showers

Stayed in July 2021

Everything was just perfect . the hotel staff knowing that was our honeymoon had extra care of us . Our room was upgraded and they took care of all the details : flowers, cake ,roses , drinks and all sort of room's decorations. Maxine and all her team really helped us to enjoy as much we could our stay . we will definitely go back to enjoy a relaxing weekend using all the facilities of the hotel , from the very good restaurants until the amazing pool . looking forward to go back .

Stayed in July 2021

Everything was perfect!

The staff was amazing! So helpful and friendly!

Stayed in July 2021

Since the hotel was crowded we often have to queue up for breakfast. Staff English abilities was quite low.

Staff was very supportive, gave me an upgrade to a bigger and nicer room! Breakfast and entertainment facilities are awesome! Location is perfect and next to nice sightseeing places.

Stayed in April 2021

The view of room is blocked by trees. Also felt disturbed by the KTV nearby even with the windows closed. Fortunately the loud singing finally stopped at around 9-ish pm. The TV is a bit far from the bed and there are not many choices of TV programs or films for non-locals. The bed is too soft, and high for elderly.

Room is very large and spacious with a nice hot tub. The hotel is next to Exit C of metro station, with a large outdoor swimming pool and beach. Great variety of choices for breakfast buffet, especially coffee, Chinese tea, and fruit juices.

Stayed in August 2023

Service wasn’t great at times - waiting a long time at the outdoor bar for staff

Beautiful pool area and slides for the kids

Stayed in September 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in August 2021

There are no comments available for this review

Stayed in June 2021