too small bathroom

great place, great service, breakfasts 12/10 !!! I highly recommend and will definitely come back

Stayed in July 2021

Prices and assortments in lobby and Rose

Staff is very polite and helpful. Cleanliness. Place is very good, nice garden

Stayed in June 2021

In-room facility look a bit outdated but overall fulfills the needs.

Location is awesome.

Stayed in June 2021

I was asked to leave a rather substantial deposit upfront (larger than the cost of the room for my stay).

The location is excellent. very good facilities, nice staff and also good breakfast (including Western choices).

Stayed in June 2021

Sky bar close too early !! 9:30 last order

History, classic, elegant , great garden... fabulous Japanese restaurant at the top floor , excellent breakfast, love it !

Stayed in June 2021

Breakfast so so, also too crowded and noisy.

Good location and nice hotel.

Stayed in February 2024

When I checked out they owned me over 1200 yen , they didn’t pay me on spot and told that they will transfer to my acc, it’s been over 2 months and no payment and no response

Stayed in December 2023

Bathroom is Japanese style - very good.

Stayed in December 2023

Old and not maintained well, dirty behind bed side tables etc. Lobby Café way overpriced, no real coffee machine, but 10USD for a Latte anyways… Terrible service

Location is really the only thing positive at this point

Stayed in January 2024

It feels very dated and could definitely use a little bit of renovation work, especially when it comes to the furniture in the rooms (some of which has very suspicious white-ish stains that we tried our best to avoid, on pillows and the armchair for instance). Not super sure the quality/price ratio is the best, considering we have stayed at much better, more modern and overall cleaner hotels elsewhere in China, including Beijing, for a fraction of the price. Would probably look elsewhere next time when visiting Shanghai!

Amazing location near lots of restaurants, bars along South Shaanxi Rd. and close to the easiest metro connections in town. Helpful service with decent level of English, and comfy premises, especially the bed! We had a room with great views over town.

Stayed in December 2023

faulty A/C - no action by staff to fix it despite numerous requests

The breakfast was excellent and the location is very good.

Stayed in November 2023

I have been to this hotel before, super good service, that’s why I chose to book it for our family stay on Christmas Eve. Unfortunately it was a bit disappointed, it took me about one hour to check in and confirm both rooms have included breakfast ( I paid same rates for two rooms for 3 adults and one 15years old kid including breakfasts for 4), and the system only shows 3 breakfasts. Anyway after a manager showed up, our problems have been solved. However the rooms are very old, especially the bathrooms. And the staff who serve the breakfast at ground floor are very rude, they turned off the hot meal part without noticing, and made my parents (both 80 plus) had all cold stuff. I hope they will go back the previous five stars standard service level

Stayed in December 2023

I booked 2 rooms for 17 days, and I booked months in advance. I have two requests: 1. two room needs to be close to each other. 2. One room needs a shower chair for my 88 year old Mom. However, first three days, we didn't get the char. They provided us different kind of excuses. Finally they told us they only had one shower chair in the entire hotel. We have no choice but borrow a shower chair from another customer for an hour, then my mom was able to take shower in a rush. During the day, the heat was extremely hot, (in Nov.). My mom and I had to stay in lobby or other common area to avoid the heat, because we don't go out often. The food wasn't good in the hotel... Breakfast doesn't taste well. It was in Shanghai, and we stayed in a five star hotel. 白玉兰餐厅the food was not taste at all. I spent thousands of dollars to invite families and friends to come for a dinner, but the quality of food embarrassed me. It was disappointed

Stayed in November 2023

I was not able to open the window for air circulation. Felt like in prison

Location

Stayed in November 2023

Bad check in and check out experience

Location

Stayed in October 2023

Decor was quite dated.

Spacious room. Great shower pressure. Pillow menu was handy. Short walk from shopping area, food options and a metro.

Stayed in October 2023

Good Night view from window of high level rooms

Location

Stayed in September 2023

Bathroom should be updated

location is good.

Stayed in September 2023

Breakfast has few western options for a hotel of that scale in Shanghai, the quality is not up to the rest of the food. However, having travelled through china for 20 years, this didn't bother me much, since I got used to eating Asian breakfast. What bothered me more is this: When I called to order breakfast, the person on the phone talked to a colleague in Chinese, assuming I don't understand any and used the word 'laowai' for me. Now I'm aware there are discussions about whether it's a negative term for foreigners or not, however, I do believe that it's an inappropriate informal term for an expensive hotel like this to use for it's guests.

Excellent location, spacious rooms, good view, mostly very professional, helpful concierge service, friendly staff that speaks good english, good restaurants.

Stayed in September 2023

Better bathroom setup. More contemporary shower.

Convenient, good room size, very friendly employees

Stayed in September 2023

Can't adjust the temperature much hence feeezing during winter time

Great location Wide breakfast buffet selection Very thorough housekeeping cleaning Friendly staff

Stayed in April 2023

shower water is very weak, can barely get my long hair cleaned. No iron or ironing board in the room, after I called for it they delivered me a broken one to my room. Sorry to say it was a disappointing stay.

perfect location

Stayed in March 2023

the hotel is seriously getting old

great location

Stayed in December 2022

Rooms are a bit outdated and small. Bed is smaller than usual at this star level (150?).

Breakfast was great! Hygiene concept is Great! Custom made omelette were to the point on each day! The park belonging to the hotel is really a nice haven of peace in the center of a 24m city! Location is very convenient. Water pressure in the bath is outstanding and filtered potable water is really special.

Stayed in August 2021

Check in - needlessly having to wait until 2pm to check in despite the fact many people were also waiting far earlier than this and they could quite easily have checked everyone in and allowed people to collect their key at 2pm when the rooms were ready. Instead, 2pm came and a massive queue had already formed and took at least half an hour for us to be seen (4 people at the desk and only 2 serving). Others were told the wait could be 1.5 hours - I mean this isn’t disneyland where one might expect this but just a hotel check in procedure! Price - to wait for check in to start, we went to the bar to order a sprite. Bill came - 55rmb plus service charge took this to 64rmb and I would love to hear their justification for what is potentially a breach of local trading standard regulations. The hotel and its customers both know that this exorbitant inflation is nothing more than a callous act of greed. Their so called Happy Hour prices seemed utterly disingenuous- buy one get one free kirin draft beer? More like buy two at the same time for the price of 4! Oh, and don’t dare attempt to share your Happy Hour with another person you are with according to their posters. Facilities - with a sparse gym offering limited equipment, I was using the soft mats provided to do HIIT exercises (usually mats are provided in any gym but these were the only two available). I was rudely ordered off of the mats by their jobs worth gym supervisor whose main job role clearly was to simply micromanage the customers and school them when necessary. Suffice to say, I ignored her demand for me to move because there was no signage insisting that we could not use the mats in this way (plus anyone with common sense recognizes that this is in the fact the purpose of such mats).

The location

Stayed in July 2021