Hotel welcoming cyclists Staff doing its best to make you happy

Stayed in April 2024

Outstanding service

Stayed in March 2024

I recommended to the Customer Service that there should be a sphygmomanometer should be available for Emergency Help, due to the fact that the society is becoming an elderly society and more elderly people may have the need to help them monitor their health during their stay at ShangriLa.

I like the position and decor of my room and the great view from the windows looking at the beach/bay and garden. The staff were helpful and courteous. I and my elderly mother enjoyed our stay.

Stayed in March 2024

Room carpet could have been hoovered more regularly. The Hotel should have a sphygmomanometer available for guest ms in case of emergency.

Location is excellent for the beach. Room had sea view and garden view, which was special and very relaxing.

Stayed in March 2024

Room, decor, sea view, balcony, breakfast spread, gym, swimming pool and jacuzzi, staff friendliness, club lounge, Wi-Fi speed, beachside location, staff efficiency.

Stayed in November 2023

Sauna and steam room not hot enough

Helpful reception staff

Stayed in September 2023

Nothing

Super location, lovely clean spacious room, staff welcoming and spoke good English. Breakfast buffet was excellent and the view from the balcony was beautiful!

Stayed in August 2023

everything is great, nice bar in the lobby!

fabulously located city hotel on the beach!

Stayed in April 2023

My experience at this hotel was amazing! The staff is highly professional, the food was delicious and the room was very spacious and clean! all the staff were on point. They were friendly and helpful, and most of them can speak English. One outstanding member of staff named ZARA ZHAO the front desk manager She greeted us upon arrival and made our stay comfortable and relaxing and helped me suggest some good places in the City to go.

Stayed in January 2023

The Chinese restaurant should be serve quickly, it was too slow.

A nice swimming pool that children could play with in rainy day

Stayed in September 2021

Very good location for beach vacation, very good restaurant Cafe QIN, special thanks to Ms Cindy and Ms Ann Sun at the restaurant for their kind support for baby food.

Stayed in August 2021

The only annoying part was that there were swimming classes for kids in the morning so we couldn’t really enjoy the pool until after the classes at 12:30.

Had the best stay at this hotel. Everything about it was great especially the buffet for both breakfast and dinner. Lots of options to choose from. The staff can speak English hence communication was really easy and they were all very nice.

Stayed in July 2021

The level of English of some of the staff is not as high as other hotels we have stayed in, although we understand that we are in China so this is bound to happen at times. Ensure you have a good translation app ready to go.

The view from the room was spectacular and the hotel is located right on the beach so great for heading out for a morning walk. You can rent little pedal vehicles from the hotel, which was fun to ride along the path by the beach. We got the package that allowed us to get snacks and food from a special guest area each day and also use a meeting room on one occasion- this was handy and the food was fine.

Stayed in April 2021

The price that went super high during the holiday - I can't believe that we paid so much for one night and the price is 2 times less when it's not a holiday time.

The amazing view and quietness of our room. The lounge on the 23rd floor with a balcony and a stunning view. Pleasant smell everywhere and the closeness of the beach.

Stayed in June 2021

The hotel has a great location with amazing view, it takes only a minute to get to the beach. Staff is very friendly and helpful, restaurants at the hotel are good

Stayed in June 2021

Not many vegan or vegetarian options in room service or the lounge.

Loved the location and setup. Staff was excellent and upgraded us for free since we came during the week when they were less busy. Definitely recommend the Shangri-la for Qinhuangdao!

Stayed in June 2021

Nothing

The duty manager,Mr Lee, was very helpful and helped in many ways, from finding Lost baggage at the train station to organising a cake for my son's birthday. All staff was very friendly and polite. We are Happy for our great choice of staying in Shangrila.

Stayed in June 2021

The wash basin had a big crack in it and the I think the decor in the room, wall paper, furniture etc was a bit dated and overall needs some attention.

Check in and out was smooth and quick, however upon check in more attention can be given to customers preference especially in terms of room choice as there is apparently more than one type and direction of a sea facing room. The hotel manageress Cathy was however very efficient and without hesitation very promptly assisted me with my room preferences. Angel and Ann Sun were so friendly, gracious and helpful at the restaurant /coffee shop and went out of their way to ensure that I was well taken care of. The authentic Indian chicken curry was a lovely surprise. The room was also spotlessly clean and the water temperature in the shower and bathtub was excellent. I think the most outstanding thing about this hotel is the sea view and balcony that affords hours of tranquility and relaxation.

Stayed in June 2021

Need to add more western food on the menu.

Friendly and helpful staff. They gave my friend a cake for her birthday. I enjoyed the breakfast and lunch buffet.

Stayed in May 2021

Staff do not speak English, you can't even order food. I have been to Shangri La pre covid and they were very welcoming, friendly and you could communicate with them. This time it wasn't possible to communicate even during check-in, as most of their staff do not speak English.

The location

Stayed in October 2023

Unfortunately, I got disappointed with my experience. Hotel rated as 5 star... and it probably was like 10-15 years ago. Now it looks worn, I found chops and defects all around the room. Same about swimming pool. Hotel located in front of the public beach. There no umbrellas for hotel guest's only in there. Roof in one half of the children's playground was leaking during the rain. It wasn't what I expected for the price I paid.

Location is right beside the sea.

Stayed in July 2023

Staff service level very ordinary compared to other similar level of international chains.

Room and beach were nice. Breakfast ok but not exceptional. Ser

Stayed in June 2023

location

Stayed in March 2023

Difficult for foreigners…

Very friendly staff. Special thanks to Cater Wang for delivery of batteries in late evening.

Stayed in September 2021