You need to increase number of umbrellas and sun beds at the beach, now it’s only 4 umbrellas there, so the demand is high.

Almost everything, nice and quite, good food, beds are good as well.

Stayed in January 2024

The pillow are too soft and has no options.

Breakfast are not meet my expectation, not delicious, public facilities on beach and swimming pool are too expensive which is free in other 5 start hotel.

Stayed in September 2023

Lights were flashing in our room - they need to fix some electrical issues. But we received an free high tea for our trouble which was nice!

Breakfast, Ocean swims

Stayed in July 2023

There are no beach chairs. The beach was not maintained so when you took a walk, there was garbage. This is sad. The prices are were high for in- room dining. As well, we added additional days to our stay with no change or value for staying longer.

Our room came with a butler. Akim was incredible. He helped us find restaurants and order food. Anything you needed he assisted you with. The pool was pretty. There are two pools. The breakfast was delicious. This is a quiet resort for true relaxation.we added additional days to our stay for this reason.

Stayed in July 2022

The pool for the lagoon room was nearly full the first couple of days but afterwards the level of the pool was quite low to only waist height for much of the stay. We didn't enjoy the dining experience in the Chinese restaurant due to a confusing menu whose English translations don't match for non-Chinese readers such as the 10-piece Cantonese dumplings are actually 10 different dessert dumplings despite not being listed with dessert. Quite a shock!

We enjoyed the hospitality of the resort's staff. Akim was great as the butler assigned to our room. He took care of everything while we were there. The pools are incredible visually and the shaded pool makes for a nice retreat during the hottest part of the day. Breakfast had a large selection as well. The gym has plenty of machines and dumbbells to get in any workout I wanted. The beds were comfy and my wife found the bath incredible. We booked the lagoon room and I fully recommend it.

Stayed in July 2022

Beach was unfortunately under a bit of construction during this time, hopefully this is finished for next time!

Great large shaded pool with water slides for the kids! Beach BBQ was a nice surprise this time. Great quality and value, also nice the kids can be occupied outside. Generally, despite only having two restaurants, all the food experiences were really good.

Stayed in July 2022

the beachfront was undergoing a massive renovation. no one told us about it. the beachfront is a critical factor when choosing a property for a summer holiday on the water.

fantastic property. great service & F&B.

Stayed in July 2022

hotel is old and facilities/buildings show signs of the age (they started renovation-process in the lobby and one hotel-wing); lobby was out of service, so checkin/checkout happens in arrival-area, without a chance to sit for welcome-drink etc; quality of house-keeping (only cleaning of room, not at private pool) and gardening (lot's of weeds around children-pool and no maintenance of trees around pool villa, with old coconuts still on tree, which is dangerous); Driftwood-restaurant is way overpriced with small Menu (we ended up eating outside every evening) and no proper coffee-machine (would expect real Espresso-machine in such a hotel); only small portion of staff speaks English, especially in Restaurant-area

Size of Pool-Villa, with separate living-area and private bedroom-area; great quality of breakfast and separate breakfast-area for Villa-Guests in Driftwood-Restaurant; hospitality of the staff, mainly butler-service (Caroline helped us greatly); huge property with lot's of green; luxury feeling

Stayed in July 2022

Few options for restaurants. Most of the personnel didn’t speak English, which make it complicated to ask for basis things, specially at the restaurants. Within our stay, there were 2 times in which we were eating late in the night, and the staff was moving all around picking the stuffs up in front of us, making a lot of noise and disturbing. I think they need a better training in customer service. I understand they would want to leave, but it’s important to keep discretion. We felt like they were kicking us out. It was not their intention though but it felt like that.

Clean, comfortable, pools were great, breakfast was very good. Our butler, Akim, was great and always tried to help us out. Beach is nice and quiet, however it is not suitable for swimming.

Stayed in June 2022

I expect better food in the future.

The hotel is quiet and staff here are very nice. Children friendly. The sea is wonderful and the beach is good too. Room is very clean and bed is comfortable. I love the wash room, huge! The view from the room is wonderful, too. The private beach is nice, with dark blue sea, soft and fine sand, coconut trees into forest. The beach slowly goes deep into the sea. Children play on the beach, play with the sand. People walk along the coastline, with the breeze blows tenderly on the body.

Stayed in October 2021

The location is at the end of the beach. Great if you are planning to stay on the resort but for venturing out around Sanya, it isn't the most convenient. Also the beach area itself isn't the biggest, with what lloks like the remains of an older building's foundation about 50 meters away from the hotel.

The hotel itself is great. Our room was very nice with a great balcony. The one thing that would have been nice is some sort of fan outside the balcony for better air flow on a hot summer day.

Stayed in July 2021

Property is old but that's no excuse for some parts of the compound looking like its not maintained well, signs were missing letters, our villa pool jacuzzi was filthy. Somewhat ahocking is the lack of dining options for dinner, a huge resort but main restaurant not opened for lunch and dinner, seem to rely on room service as an alternative，a bit shocking really. Queues for breakfast at the main restaurant(only open for breakfast??!!!)can run 10tables deep, even the Diftwood restaurant for villa guest can get really crowded at times The chef in driftwood was loud, brash and appear somewhat abusive to the service staff, not accommodating to guest requests at times. Staying 7nights, we ran out of options fast but kept going to Driftwood because David and Cedric were so nice and welcoming. Beach was closed and condition nowhere near to what you expect from St Regis. Actually in a sad state. Lobby bar had no real bartender, they dont even know what is a negroni.

Our assigned butler Darrryl was excellent and saving grace for our 7nights at royal villa. David and Cedric, the manager and assistant mgr of the Driftwood restaurant really went all out to make our family of 4 felt welcome, they were great. The people at the hotel are generally all helpful and friendly but these 3 wonderful people made our stay great and frankly in my opinion saved the day of at least showing what you expect from being at st regis. It's a big property so you always can have privacy and not feel crowded out with people, except when it's time for meals(which can be frustrating)

Stayed in July 2021

Hope to have little bit more international food choice with acceptable price range.

Stayed in May 2021

Honestly not a pleasant stay. 1. Our rooms were ready much later than 3:00pm and the reception staff kept giving us different room numbers. 2. The staff overall were passive aggressive. The construction site downstairs was really load and no one alerted us about this. They gave us a “gift” to make up for the noise, and the “gift” for 4 people is just 1 shell necklace in total (not one each). 3. The resort beach is small and the water was rough. We travel from Australia and got smashed by the waves multiple times that we were all wounded. Overall, did not receive the service that should match the money we paid for.

The pool and room was nice.

Stayed in September 2023

The staff are very kind and make their best effort, but they obviously need training, they lack very basic training skill and in particular hygiene standards to follow. The cleaning of the "beach area" with sunbeds was poorly done, several pieces of garbage could be seen around. The food at the buffet was acceptable, but I would expect better quality in a 5 star hotel. Waiting time, after ordering food a la carte in the hotel restaurants was extremly long most of time. The light in the walking closet was defective, they repaired it 3 times, finally we gave up, it was on the whole night.

The structure is beatiful, there is a lot of green, trees, flowers, all well maintained.

Stayed in August 2022

The cocktails at the beach/pool bar were disappointing. The bar staff didn’t seem to know how to make simple cocktails like Mojitos. They were also very small for the price.

We loved our butler Akim! He was amazing!!! The pools were lovely and clean and great for kids. One pool had a giant shade cover to protect children from the sun which was great! The buffet breakfast had lots of variety.

Stayed in June 2022

Everything

Stayed in January 2022

There’s no beach bar or dining on the beach (although lights are strung and tables were out.) Not enough lounge chairs at pool. There was a whole nother pool with water slides that’s be great for families, but it wasn’t open. it’d be great if they got that going. Poolside food service menu was limited.

Beautiful. Quiet. At end of bay, so beaches were peaceful. The staff were amazingly helpful. The St. Regis really cater to your needs.

Stayed in January 2022

the food, the swimming pool and the Buttler service

Stayed in October 2021

We stayed because we wanted beach front access and it didn’t really have this (I think some photos might be a little deceptive), you have to walk around a steep path to get onto the beach and the beach lounger area inside the hotel felt abandoned, no staff around, ugly signage old equipment everywhere. Food and drinks were crazy expensive and just not good

The overall setting is quite beautiful, room was large and nicely finished

Stayed in August 2021

Everything

Stayed in July 2021

The family pools are in need of some refreshing with many tiles falling off the side and grass over growing the area of the walkways. The hours for the restaurants listed was not what was reality.

Lagoon rooms are perfect. The area is quiet and not crowded like further down the beach. The staff is absolutely incredible. Jean, Lucia, and Lily at Iridium Spa were lovely, Cedric and David at Driftwood were also highlights. The family pool is incredible and the food in every restaurant great.

Stayed in June 2021

We had a lovely time at the St Regis. The butler service was very helpful. We appreciated being upgraded to the lagoon room. It was soooo lovely! We ate at the driftwood restaurant twice. Cedric and David provided fantastic service and the food was delicious, particularly the fish dishes. Overall we had a relaxing holiday and we would definitely come back and recommend to all.

Stayed in June 2021

cleanliness of beach is very bad

rooms are nice

Stayed in April 2023