Nothing

Great hotel , well located . Staff were extremely helpful and provided great service

Stayed in April 2024

Not that I did not like but the breakfast was common comparatively to what hotel of the same category like Shangrila can offer

Aamzing and welcoming staff

Stayed in March 2024

View, location

Ok

Stayed in April 2024

Nothing.

Very plush.

Stayed in February 2024

This is a great hotel in new part of town with plenty of places to walk around close by or short taxi to other locations. Has great facilities and it stands out for simply being organised with staff that really great staff that engage with you.

Stayed in January 2024

Although all the staff were very nice and kind unfortunately their master of english language was a problem at times especially on the phone. The hotel should do much much better job providing English language training to the employees. The Chinese restaurant does not meet the expectations. I had dinner once there it was too expensive and I had much better Chinese food at the food court than that restaurant.

Excellent breakfast, excellent location. great staff very kind and try to help all the time. the room rate was also good value for money. the hotel was in a great location and spotless. Everything was very clean and well maintained everything worked.

Stayed in November 2023

Strategic location. Great view of canton tower. Staffs are friendly and helpful. Breakfast awesome. Room cozy and nice.

Stayed in November 2023

Nothing

Perfect stay

Stayed in October 2023

Shuttle bus to canton fair was so crowded.

Bar is perfect.

Stayed in October 2023

Very good hotel, location was prefect, very clean and everything was prefect. Staff are very friendly and helpful.

Stayed in September 2023

None.

Everything is fantastic! The perfume diffuser in the air just like coming back home. All the staff are gentle and kind, feel very warm welcome.

Stayed in September 2023

Staffs are amazingly helpful and nice. Beautiful hotel.

Stayed in August 2023

Cafe price too high 180 per drink too high Check in time a bit long

Good rooms good size and facilities

Stayed in August 2023

Great pool with good steam room and gym. Good breakfast. Very comfortable and luxurious room. Churchill Bar is stylish and absolutrly unique as a hotel bar. Will come back for the bar.

Stayed in July 2023

Swimming pool was a little dated and need areas of repair, but still a nice location and peaceful to swim in.

I asked them to decorate the room and they went above and beyond. My Partner was blown away with the effort they had made. They also provided a customized cake on arrival which was a great addition

Stayed in April 2023

Not a brand new building, but still well maintained

Great Hotel, well managed with very super friendly and helpful staff. Great gym. Top tip: join the lunch buffet. Not easy as the breakfast is already great and fills you for hours.

Stayed in June 2023

Nothing open after midnight like cafe or bar to get some late night drinks or light snacks

Very comfortable beds and excellent breakfast buffet. Location is perfect

Stayed in June 2023

long wait for the lifts,

location,breakfast,Churchill bar

Stayed in June 2023

The concierge didn't have a weighing machine at the lobby downstairs and I waited over 15mins for the staff to look for one but I couldn't wait longer as it made me late for my flight. I just wanted to know the weight of my bag before heading to the airport. Also the staff could not help me look up my membership number and when I wanted to set up a new account they couldn't do it since my email was already registered in the system. The front desk promised to email me once they find out my membership number but I still haven't heard anything from them.

The location was excellent in CBD area. Walking distance to the main square, the museum, the Canton Tower and Pearl river. The breakfast had a good spread but the sausages offered were not very good. There was a lovely selection of baked goods as well as local Cantonese breakfast items

Stayed in May 2023

The air conditioning unit in my room didn’t function as I expected One of the room keys didn’t work. Had to make another trip to Front Desk to fix it.

All hotel staffs were polite and helpful.

Stayed in March 2023

waiting for a table at breakfast and then the time is limited

the Room

Stayed in April 2023

My family was very happy with our stay and impressed by all the little extras the hotel provided for guests at Christmas. The room was spotless and luxurious, the facilities were well maintained, the lounge area absolutely stunning. The Christmas display was fantastic and all staff were polite. We were very grateful for a chocolate cake waiting for us in the room, which hotel provided as an anniversary gift. Breakfast was very good but both the decoration of the buffet room and the choice seemed a tad below Ritz standard. Plenty of Chinese options but some Western options, though tasty, were quite limited in terms of choice e.g. the cold cuts, cheeses and bread sections.I would have expected a higher quality of hams and cheeses but that's just me being picky. Overall, we had a wonderful stay!

Stayed in December 2022

Excellent, consistent service - really seeking to do all they could to make sure our stay was enjoyable. We loved the breakfast - a great variety and we even enjoyed some home-made ice cream from their Spanish chef at 9 am! We spent a good amount of time at the pool as well - great views of the skyscrapers as you swim. Excellent housekeeping service coming twice per day.

Stayed in September 2022

Awesome breakfast. Excellent location. Friendly staff.

Stayed in July 2022