The staff was not able to fix simple requests, such as providing two sets of towels (had to ask 4x times) or providing attentive service in the restaurant. Not what you should be able to expect from a 5 star hotel.

The location is perfect and the historical building is quite impressive.

Stayed in January 2024

Food was shockingly poor in El Mirador restaurant and dull at breakfast time.

Great location. Comfortable stay.

Stayed in January 2024

Disappointing service, food, rooms. Breakfast was awful, and not replenished, hard to even get a cup for coffee. Went back and forth with staff on Whatsapp about restaurant reservations for a month and nobody could give me a straight answer on what restaurants were open. No water pressure to the point I could barely rinse my hair, we were stuck in some strange part of the building that didn't have the romance of the colonial rooms they advertised. They gave you cold Vienna sausages and peanuts as the mini bar snack options lol. Just not a fancy hotel in the slightest, when we wanted to be somewhere that felt a bit grand for Christmas. Cheap by American standard but expensive for Colombia, and not worth the price.

Great location

Stayed in December 2023

Area unsafe, when I left holding my phone I was followed by someone on the street. Crazy traffic and extended wait times for a taxi 5pm-9pm. Non stop noise from traffic, car horns and sirens throughout the day. Facilities poor. Only 2 hours spa access included with room booking.

Stayed in December 2023

Comfortable, large rooms. Excellent service, appealing colonial design, very friendly staff.

Stayed in October 2023

Breakfast was good, but could have been a bit more sophisticated, including natural yoghurt.

It was just a great romantic hotel, in the center of the historical town. We were lucky as we had a room with a street view. not all rooms have that, but even then I do think it fantastic hotel. can recommend it to anyone, as long as you realize that Bogota is a big city and that when your appointments are not nearby you will be in taxis a lot.

Stayed in September 2023

Our room could have used a little “sprucing” up, but it was clean and very comfortable!

The location felt safe. It was great for getting around. Everyone was friendly and helpful.

Stayed in September 2023

Don't expect a 5-star hotel. Not at all! Was it bad? No! Would I come back? Yes! But it is not to the level of 5-star hotel by any means, by any means. The only 5 or even 6-star aspect is the location. The rest -amenity, breakfast, staff, ....-is a 3-star hotel. Still good and acceptable but adjust your expectations!!!

The location! It was walking distance to all tourist attractions.

Stayed in August 2023

location and history and breakfast.

Stayed in July 2023

They stole my credit card form. When I checked in they swiped my credit card the old manual way for a guarantee for the room, they said that they would return it to me when I checked out. When I checked out, they lied and said they never did that, which they did, it was on camera, so I said "play the video" they refused. I got the police involved, the hotel then refused to play the camera to the police, this matter has not gone legal via the Prosecutor. The hotel has committed a very serious crime, whoever stole that form means they could steal an unlimited total, and considering they refused to play the video to me or the police, it indicates their guilt and indicates they could be doing this to many guests.

Stayed in July 2023

The hotel is completely inflexible regarding date changes, even though Booking.com let me pay extra for this flexibility. I had to pay for 2 nights that I did not use. Better communication between booking.com and the hotel is needed. Little to no sound isolation in the rooms, especially to the corridor. The old town Bogota is currently managed as a police state environment which is somewhat shocking if one is not prepared. The old town is on a military-enforced curfew at night. You cannot go outside or come home later without passing many checkpoints and wading your way through machine guns. This is restricted to the old town...if you do not want this, sleep in a different neighborhood.

The hotel was in a beautiful building with friendly staff and clean facilities. Breakfast was excellent. Location is in the center of the old town.

Stayed in June 2023

I heard other guests walking in the corridor. I would improve the soundproofing of the door.

Stayed in June 2023

excelente servicio.

Stayed in May 2023

nothing

great location ..lovely hotel …recommend

Stayed in April 2023

nothing bad.

Location is the best everything was walking distance, cathedral, government palace, gold and botero museum.

Stayed in May 2023

all good

service was excellent; comfortable and good facilities ; great location in Candelaria on a pedestrian street - a haven of peace in the chaos of Bogotá,

Stayed in April 2023

Nothing!!!

We ABSOLUTELY LOVED the location. FANTASTIC to explore La Candelaria. We found their yummy buffet breakfast EXCELLENT. The staff were just amazing, courteous, helpful, kind, knowledgeable. It was a key ingredient to make our stay in Bogota an unforgettable one.

Stayed in April 2023

It was advertised that the suite would come with a balcony and I did not get a balcony.

The staff was friendly, the rooms were clean.

Stayed in March 2023

lack of insulation of rooms from noise inside and outside hotel.

central location

Stayed in December 2022

location, room, and staff were amazing

Stayed in February 2023

it is not worth the money

location

Stayed in February 2023

Everything great

Incredibly helpful reception staff beautiful building perfect location HOT water in shower! Great spa.

Stayed in February 2023

I have nothing to complain about!

Fantastic staff and location. Room was nice, big and beautiful views but the location was 10/10 for access to La Candelaria. I thought the breakfast was great.

Stayed in February 2023

bath dirty. shower had issues with hot water and flow. too many stairs.

location

Stayed in February 2023

Traffic noise can affect your sleep but ask to be away from the street when booking your room

Location, friendly staff and clean accommodation

Stayed in February 2023