The food wasn't that good.

Stayed in March 2024

Wi-Fi should be better

Buffet wax excellent

Stayed in March 2023

I understand the situation with cov19. But I think they exaggerate and seems paranoid to force face covering even in open not crowed spaces in swimming pools and wile eating.

The place is well kept and very clean but what I really loved was the attention of the staff always smiling and ready to serve and help, very attentive and educated staff.

Stayed in February 2022

the meals

the view

Stayed in January 2022

staff treatment and customer service!

lookout and general views.

Stayed in December 2021

Overcrowded restaurants

Great entertainment!

Stayed in June 2021

The service from the hotel staff is horrible. We waited more than half an hour to get pre-registered in the front desk and there was a long line waiting and the reception staff didn't even care to hurry up. And in all places of the reception and online it says the check in time is 3pm, but the staff told us they would have the room available up until 5pm which is ridiculous and completely could be called false communication that violates consumers' rights. And that staff got angry and impolite with us since we insisted to have the room by 3pm and started just ingoring us until finally came the manager and gave us the promise to have the room by 3pm. And we were assigned to a room right above the sea, the view is marvelous but the windows could't be closed well. Then the rain entered the room and flooded. We couldn't even bare the stay the second night and moved to another hotel. It was definately the worst service I've ever experienced.

The location is great and the rooms that face to the sea have great views.

Stayed in December 2023

Food was great as advertised. However, 1 or 2 of the restaurants were closed. I was expecting more than 3 restaurants opened as per the website but that was fine overall. That certainly did not ruin the trip.

The location was great as it was in the center and within walking distance of restaurants and the beach. The room's view of the sea was breathtaking, especially in the morning.

Stayed in November 2023

Absolutely horrible. Mold and mildew in the room. The facilities haven’t been maintained in years. No ac. Bedbugs. Bad food. For $400/night. Left after one night. Cancelled the rest of th stay and switched hotels due to the horrible conditions.

Nothing to like. Absolutely horrible. Mold and mildew in the room. The facilities haven’t been maintained in years. No ac. Bedbugs. Bad food. For $400/night. Left after one night. Cancelled the rest of th stay and switched hotels due to the horrible conditions.

Stayed in July 2023

Building is to old. Need remodeling

Stayed in October 2022

service was so terrible

nothing

Stayed in September 2022

very expensive drinks and food very poor

the view in the room

Stayed in August 2022

The staff was rude and unfriendly. Wifi didn’t work even in the places it was supposed to. The whole hotel is old and needs renovations. It doesn’t look like the pictures at all. The worst part tho was the food. They have three restaurants from which you can choose for dinner and the lunch and breakfast are in the form of a buffet. Buffet was the same every day so you got quickly tired of your only options. The first restaurant which is Thai food oriented, served sushi, that didnt taste like sushi at all and my Pad Thai, which is my favorite thai food, was not Pad Thai as it has non of the main ingredients of Pad Thai like lime, peanuts and cilantro. I dont know what it was and it wasnt horrible but it was 100% not Pad Thai. Next restaurant is called Mama Leone and they serve Italian. The food there is an INSULT to Italians and Italian food. It wasnt just us who felt that way, but so many people left without eating almost anything. The third one was called La Bruja and the food was really good and staff was friendly, but their menu was very small so if you dont want to eat the same everyday, you will have to go to one of the two horrible options. Despite that, you can still relax and enjoy your time on the island but it is 1000000% NOT WORTH THE MONEY!!!

The access to the sea was amazing.

Stayed in April 2022

Toooo massive, not a place to relax

Place and view

Stayed in December 2021

The people was working in the restaurant was so rude!!!

The breakfast is good

Stayed in August 2021

There are no comments available for this review

Stayed in June 2023

There are no comments available for this review

Stayed in November 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in December 2022

There are no comments available for this review

Stayed in January 2022