Carrera 3 # 3-534, 111010 Palomino, Colombia
#11 of 60 hotels in Palomino
Guests' ChoiceBased on 254 hotel reviews
9.2Cleanliness
9.3
Comfort
9.2
Location
8.7
Facilities
9.2
Staff
9.4
Value for money
9.1
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 11 May 2024
Maria
GreeceAll great
Very clean and beautiful hotel, with a nice pool to relax at, friendly staff and near to all of the places of interest. The street that leads to it is indeed dark at night but we didn’t feel unsafe at Palomino. Or in Colombia in general. Good breakfast and you have choices of food and drinks during the day at an extra cost. No insects in the room.
Stayed in May 2024
Reviewed: 2 May 2024
Aedin
AustraliaGorgeous property in excellent location. The pool was amazing. Staff were really helpful and friendly
Stayed in April 2024
Reviewed: 21 April 2024
Karolina
Polandopossum in our room
Location was excellent, nice houses, friendly staff, near pool, delicious breakfast, fridge in the room
Stayed in March 2024
Reviewed: 21 April 2024
Cassandra
AustraliaThe room and bathroom were very dark even with lights on and curtains open. The water often came out of the tap brown (but this might be a problem in all of Palomino and not just the hotel). We didn’t get fresh towels each day and our towels were filthy because the town is full of dust. Also the streets around the hostel aren’t well lit at night although it seemed safe enough.
We liked that the location was a bit far from the Main Street and therefore a bit quieter. The pool was nice and the breakfast was decent. The staff were all really lovely. We also liked having a fridge in our room to keep water cold etc.
Stayed in April 2024
Reviewed: 16 April 2024
Lisa
SwitzerlandWhen its dark, theres not much street lights. It feels safe but can be a be scary at first.
Lovely atmosphere, easy to meet people around the pool and at breakfast which is delicious. They staff is friendly and helpful. Its a short walk into town and a quiet area.
Stayed in April 2024
Reviewed: 4 April 2024
Lauren
United KingdomCold showers.
Short walk to the main streets of Palomino. Staff were really helpful, friendly and accommodating with check in & leaving baggage there after check out. Rooms were quite small but air con was powerful.
Stayed in April 2024
Reviewed: 2 April 2024
Mario
FranceThe electricity cut for for a long time.
The pool and the bed
Stayed in March 2024
Reviewed: 31 March 2024
Kristina
United KingdomBeautiful little bungalows just a short walk away from the hustle and bustle of the streets of Palomino. Nice pool and restaurant on site with great breakfasts. The staff were kind and friendly and a special thank you to Brayan who helped us organise trips and our transfer to Cartagena.
Stayed in March 2024
Reviewed: 28 March 2024
Annabelle
United KingdomNice pool area, set back 10 minute walk from the beach. Recommend the rooms with AC as set back from the beach there is no sea breeze so very warm!
Stayed in March 2024
Reviewed: 26 March 2024
Mathew
CanadaIt is very close to everything yet tucked away so that it feels private. The pool was wonderful. The staff very accommodating
Stayed in March 2024
Reviewed: 16 March 2024
Eve
United StatesDid feel a bit crowded at bfast, & the doorbell to the property sounded at quiet hours sometimes—the bell should just ring where the front desk is.
Quiet! Great bfast, friendly staff, nice pool, clean & comfortable, perfect location!
Stayed in February 2024
Reviewed: 15 March 2024
Savannah
United KingdomPower cut one night we were there meaning we didn't have air conditioning for that night. Ants in room.
Good coworking space, nice pool, close to town (5 minute walk), mosquito nets did a good job
Stayed in February 2024
Reviewed: 9 March 2024
Rebecca
MexicoWhat truly sets Palomino Sunrise apart is the exceptional service. The staff was attentive, friendly, and always willing to go the extra mile to ensure a memorable stay.
Stayed in March 2024
Reviewed: 8 March 2024
Quiñones
Colombiathe distance, a little bit far, but I like the peace and quiet of the place
Love the staff and the clean ladies, my room was comfortable every day!
Stayed in February 2024
Reviewed: 7 March 2024
Sara
CanadaBed not the most comfortable but it was ok.
Great location, great staff that is helpful, friendly and pleasant, excellent breakfast, great value for money!
Stayed in March 2024
Reviewed: 15 February 2024
Valerie
CanadaThe staff are so friendly and helpful! The cabana is traditional and comfortable. The location is far enough from town so you don't hear all the loud music. The pool is very clean. If you want a good deal for your money, stay here!
Stayed in February 2024
Reviewed: 13 February 2024
Laura
United KingdomQuiet and friendly
Stayed in February 2024
Reviewed: 4 February 2024
Umar
SwitzerlandNice staff Good breakfast Very comfy rooms Lovely pool area
Stayed in December 2023
Reviewed: 26 January 2024
Ovidiu
RomaniaThe aircon wasn’t working and we received a cooling fan that blowed our minds and was too powerful and noisy to use it in that small room
The design, the pool and the whole concept
Stayed in January 2024
Reviewed: 23 January 2024
Margo
BelgiumNice spot to hang around the pool. All the rooms are right next to it. It’s a quieter, which fitted us perfectly. Breakfast was very good, as well as the dinner options. The cook was a bit short, and the kitchen closed ahead of the time that we were told about.
Stayed in January 2024
Reviewed: 23 January 2024
Maria
ColombiaAll was great.
The staff was amazing and the internet was great so I could work with no disruption. The hotel was super quite overall so, I could enjoy my time there and relax.
Stayed in December 2023
Reviewed: 16 January 2024
Eimear
IrelandNothing.
Lovely pool area, nice breakfast and clean rooms.
Stayed in December 2023
Reviewed: 13 January 2024
Cyrill
SwitzerlandVery tasteful and clean
Stayed in January 2024
Reviewed: 9 January 2024
Natalie
CanadaThere were mouse droppings when we checked into our room which likely means the cleaning standard isn't the best. Since it's a bit off the main area, have a flashlight with you to get back at night.
The pool here is wonderful and the location is just a quick few minutes off the main stretch and beach. We appreciated how quiet the location was and the fan in the room helped with the heat. The area felt safe and the staff were mostly friendly.
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content