I don't like that Booking.com reviews start with the negative. However I would like to mention that the restaurants and bars were my least favorite part of the hotel and the only draw back of the hotel, I think they prevent this hotel from being the best it can be. It really is one of the most spectacular and special places I have ever stayed. (Luckily I didn't come for the food or dining, so it didn't impact my overall experience or enjoyment) The food itself was somewhat inconsistent and sometimes pretty bad. I really didn't enjoy the breakfasts, the options were strange (for example chicken burritos) and the toast was tasteless white bread. I loved the homemade strawberry jam and fruit. We tried all the dining options including the regular dinner menu, tico grill and the tasting menu. I enjoyed the tico grill experience and found that to be the best food. My significant other did enjoy his last meal and we both loved the pear tart on the regular menu and the ceviche on the tasting menu was absolutely delicious. I found all the menus including the tasting menu pairings to be a bit odd, and the wine list lacking (especially by the glass).The menu has many very Americanized items and very very rich food. I would have loved some more fresh, healthy and green options. The other thing I didn't like about the restaurants was that apart from the view of the volcano from the main restaurant the decor is quite depressing and the downstairs restaurant doesn't have any kind of vistas and it is tucked away in the darkness with some neon lights and a big TV with music videos playing (it is kind of strange aesthetically). The swim up bar was beautiful but the music was so loud and the music choices really distracted from the tranquility of the pool and gardens. Maybe some of the customers come there to party and like that vibe but I found it a bit jarring.

The best part of this hotel is the tranquility, the animals, onsite trails, the gorgeous facilities, lush rooms and the impeccable service. We especially enjoyed the guided trails, Krystal was the most wonderful guide. This is such a major component of the hotel that we almost didn't do. I'm glad the reception staff asked us one final time if we wanted to do it. This experience is not to be missed and we saw sloths and rare birds (we saw more on this tour than we did on an all-day, super expensive 6 hour external tour). The rooms were absolutely phenomenal, they were so well appointed and thoughtfully stocked with everything you need (including a hair straightener, eye patches, ear plus, toothbrushes, different teas, coffee, etc). The space was roomy, comfortable and clean (there are even dehumidifiers and air purifiers). The views of the volcano from the balcony were breathtaking and the animals and gardens surrounding us were bountiful and beautiful! I would sit on the balcony in the morning and eat h the clouds roll over the volcano. Wow is all I can say. I love the decor and materials used throughout the rooms, as well the hot tubs and tea and coffee setup. The stocked mini bar, proper tea kettle, tea cups and full bar setup are great touches. The shower, ooooh my gosh. Amazing! It was like showering in the garden of eden. I have never showered with the sounds of howler monkeys, hummingbirds buzzing around, and toucans flying above. The multiple pools, spa, meditation platform and gym were all fantastic. I didn't have an opportunity to utilize the gym as it was always busy when I went there. And I ran out of time to use the yoga studio. But I loved the vistas and how tranquil everything was. The spa was an unforgettable ultra relaxing experience. It was probably the most amazing spa experience I have ever had.

Stayed in April 2024

Food at the restaurants could be better - especially as everything else at the hotel is so exceptional

An exceptional and beautiful hotel. Staff were amazing and very attentive. Beautiful grounds and the rooms are incredible. We had a great stay

Stayed in April 2024

Absolutely perfect!

Stayed in March 2024

Stunning views. Luxury accommodations, loved the privacy of the bungalows and the private spa. Staff were exceptional, very friendly and accommodating. Grounds were pristine.

Stayed in February 2024

Can’t think of anything!

The cabins are incredible - so comfortable and well designed, luxurious and also nature friendly. We loved just hanging out I. Our deck and jacuzzi and the beds were divine. Clean and well kept rooms and gardens, good views, warm roofed swim up bar, 3 different restaurant options. Great food! Staff was nice.

Stayed in February 2024

Nothing

Amazing facilities, great food and great staff

Stayed in February 2024

Nothing to do with the service or property, no fault of their own, other than being located in a rainforest, but at night the wind/clouds passing over made it close to impossible to sleep. Either the weather or the howler monkeys kept us from a good night's sleep. Definitely a different and interesting experience but if you hike every day, you definitely want good sleep.

The service was 5* throughout! Every time we wanted to go anywhere, we would call and within a minute there would be a golf cart waiting and our valet car waiting for us to depart. We stayed during Valentine's and to our surprise they had left a packet of goodies and an ice bucket full with glasses. The service is extraordinary overall! Would happily stay there again!

Stayed in February 2024

Everything! Location, comfort, luxury accommodations, service

Stayed in February 2024

Beautiful, stunning, really amazing place in the heart of the jungle. We loved these casitas. My husband owns an construction company and he was really amazed by chic and smart construction and detailed facilities. Wood, stone, glass ... nature in the nature. Also the surroundings, pools, restaurants (food was really delicious, thanks all of the staff), meditation area, wow. This is hotel type "must to come back". I wish, I want and hope it will not rain because this was the only thing I would like to change during our stay to be able to walk in the hotel forest trails. But this is also Cost Rica - rain and forest. Thank you ♥

Stayed in January 2024

This place is close to perfect

Everything magnificent hotel

Stayed in January 2024

Everything was perfect! The room is spectacular! Having a shower overlooking a tropical rainforest with a volcano towering over us was incredible! The staff is so kind and attentive!

Stayed in January 2024

One of the top resorts I ever stayed! Service, staff, the property, the amenities … everything is next level !!!

Stayed in January 2024

We stayed in Amor over New Year’s Eve and had a special dinner that was waaayyy overpriced and not worth it at all! We got more alkohol than food, and the meal was really not worth its money.

A truly amazing place to stay! Facilities and breakfast top notch. We had relaxing yoga in the morning and it was truly one of the best yoga classes I’ve had.

Stayed in January 2024

All perfect

Everything was perfect! Meditation class in the morning, good breakfast, nice staff and incredible room, so comfortable and beautiful

Stayed in November 2023

One word to describe my whole experience at Amor Arenal would be BREATHTAKING!!! From the moment I booked my 20th wedding anniversary trip, I counted the days to be at this luxurious and romantic destination. Nothing would prepare me what was to come. As you arrive you are greeted by an outdoor reception area that was truly beautiful. There you’re able to unwind with coffee, tea and cookies while they get you ready to check in. Marolin and Gabriel were knowledgeable and friendly. They made our welcome even more magical. Once we arrived to our casita the dream began. The casitas are absolutely amazing!!! They are so astoundingly gorgeous that you don’t even want to leave them. From the bathroom to your own private jacuzzi, it’s like a dream come true. The experiences they offer are also worthwhile. We reserved the Chef’s Corner with Chef Guillermo, an exceptional experience and delicious, mouth watering food. Chef chooses a 6 course meal which he pairs with his favorite combination wines. We had such a great time learning and exploring different pallets and chatting the night away with Chef Guillermo. He made us smile, laugh and drool with his creations. The other experience for our last night was the romantic dinner. Similar to Chef’s Corner, they choose a 6 course meal and pair it with wines of their choice. From the moment we arrived, we were taken into a magical romantic dinner. The ambiance, decor and music were some of the highlights of the night. Jose, took care of us and made sure we felt truly special. His sweet personality and attention to detail made it one night to remember. Both experiences will forever live in our hearts. Everyone who crossed our path, made us feel welcomed and appreciated. They made us rejoice in choosing Amor Arenal as our destination home away from home.

Stayed in November 2023

There’s no review that’ll be good enough to convey how amazing our stay was. Above and beyond 5 star service and accommodation. Staff were incredibly kind, friendly and helpful. The resort was spotless and rooms and facilities outstanding, with a very high level of cleanliness. It’s very safe and secure, making your stay very relaxing and peaceful. The hotel food is unbelievably good, high end restaurant quality. Best breakfast and dinner we have had at home and away. Plus they accommodated vegetarian dietary requirements with ease. Unique and iconic view would be hard to match from any hotel anywhere in the world. We were lucky enough to see lots of Toucans every morning at 5am flying by. The hotel concierge Jogebeth helped us arrange many excursions. These were seamlessly planned and we’d highly recommend as they were excellent and more reputable than booking individually. Jacamar and Callidryas were the operators and we were with Helen, Tito, Jason and Edson who were all super welcoming and made each so enjoyable. Hard to pick a favourite. Hikes around the resorts were fun and we did the longer one with Kristall and it was so fun being fully immersed in the forest surrounded by nature. An amazing memory to cherish. Saw a sloth and forest frog and some cool volcanic activity. This is the best hotel we’ve ever stayed at and it’d be very hard to beat. We’ll definitely be coming back. Points to note - the resort is hilly but you can call reception and golf buggy’s take you anywhere, at the drop of a hat - the wifi is excellent - Sleep on jungle time is encouraged with lots of light in the casitas, we would sleep between 10-5am - Waiter service is impeccable - Everything is very environmentally friendly and conscious

Stayed in November 2023

N/A

Room is nice, clean, huge and private. Love the shower and hot tub. Food at the restaurant was delicious.

Stayed in November 2023

Loved everything

Everything! Beautiful facilities and location and incredibly sweet and kind staff

Stayed in October 2023

Impressive. Excellent services. Rooms and facilities are of excellent quality. Ultra luxury hotel.

Stayed in October 2023

Nothing

Everything exceeded our expectations. The resort, the facilities, the room, the dining experiences, the service from the team. We plan on being return visitors each year now

Stayed in September 2023

This property is amazing! The Casitas are beautiful overlooking the canopy and the pools were so beautiful to swim in and relax near.

Stayed in September 2023

We loved everything about this hotel. The rooms are superb, spacious, comfortable and quiet (apart from the wildlife, ear plugs provided!). A complimentary stock of the bar was welcomed! I would highly recommend the yoga lessons and the use of the spa and the pool bar. The staff are fabulous!

Stayed in August 2023

My wife and I celebrated our honeymoon stay here at Amor Arenal, and we absolutely love it! Beautiful casitas, warm and friendly staff. Amazing amenities, delicious food, with a perfect location for all the area sites. We will certainly recommend this resort to our family and friends. We will also be back for an anniversary celebration with Amor Arenal again

Stayed in September 2023

Wonderful location. Beautiful landscaping. Super friendly staff. Lots of privacy and romantic.

Stayed in September 2023