La Palma Carretera 142, 61001 Fortuna, Costa Rica
#4 of 111 hotels in Fortuna
Guests' ChoiceBased on 261 hotel reviews
9.7Cleanliness
9.8
Comfort
9.9
Location
9.7
Facilities
9.8
Staff
9.9
Value for money
9.2
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 April 2022
Shena
United Statestop top top
Stayed in April 2022
Reviewed: 7 April 2022
Amanda
United Stateswish they would move away from the adults only area and just make an adult pool and one restaurant. it would be nice when traveling with children to “cross the bridge”
loves the setting/ ambience and the people!
Stayed in April 2022
Reviewed: 7 April 2022
Richard
United KingdomVilla with hot spring pool was fabulous. Service and staff were very friendly and helpful; in fact the staff could not do enough for us. Nature trail and gardens were lovely. Loved everything about our stay. Thank you for a special occasion for my birthday.
Stayed in April 2022
Reviewed: 3 April 2022
Angelica
United StatesEverything! Facilities were clean and amazing. Best Hotel experience I’ve had by far. Sets a standard for hotel experiences. Their attention to detail is phenomenal.
Stayed in April 2022
Reviewed: 28 March 2022
Joshua
United StatesLeo at the wine bar, María José at the front desk and one other server in the main restaurant, I forgot her name, were exceptional
Stayed in February 2022
Reviewed: 25 March 2022
Marta
PolandAll was perfect!!
Stayed in March 2022
Reviewed: 10 March 2022
Joe
CanadaThe only down side is that it’s a close to 3 hour drive from either the San Jose or Liberia airport which makes for a long day after a flight.
Everything about Nayara is fantastic - the villas, the restaurants, the location and the staff. We preferred the a la crate breakfast to the buffet but we aren’t buffet people. The villas are a really good size and are very private - surrounded by lush trees and plants. We really enjoyed ours with the good size plunge pool. There are actually 3 separate properties - the Gardens, the Springs and the Tents but they all have access to each others’ amenities (except the Springs is adults only). We liked that the 4 restaurants (plus wine bar) and 3 pools are spread out around the properties so there is variety. The natural hot springs “thermal baths” are available to use anytime. Even though the resort was at full capacity it never felt crowded. No one stakes out their lounger by the pool at 7am since there’s always one available. People go for the huge variety of activities in the area - since it’s a rain forest it’s not the place to go if you just want to lie in the sun all day. The staff were all super friendly and took pains to learn your name. The restaurant service is very high and the food quality is exceptional.
Stayed in March 2022
Reviewed: 8 March 2022
Matthew
United StatesNothing. It exceeded expectations!
This is a five star accommodation, and the details in the service, the food, the groundskeeping and the rooms support that rating.
Stayed in March 2022
Reviewed: 6 March 2022
Elise
GermanyThe restaurants were good and the food was too, but a bit pricy.
The resort is beautiful and the rooms are too. It is built directly into the rainforest. Some Rooms have an amazing view on the volcano, others are grown into the beautiful vegetation. We enjoyed our stay very much.
Stayed in March 2022
Reviewed: 28 February 2022
Laura
United StatesBeautiful property and room. Staff is wonderful, helpful and appears genuinely happy to be there. Nayara ensures that every convenience can be fulfilled.
Stayed in February 2022
Reviewed: 28 February 2022
Michael
SwitzerlandEverything was perfect.
One of the best hotels we ever stayed in. Exceptional staff, service and facilities. We were able to see sloths and toucans inside the hotel forest. Different pools for enjoying the hot springs even at night (including a fantastic pool bar). Breakfast was amazing.
Stayed in February 2022
Reviewed: 18 February 2022
Gerhardt
GermanyAll was incredible. So incredible I even wonder if I should share it here or rather keep a secret. :)
Stayed in February 2022
Reviewed: 16 February 2022
Jill
United StatesThe property was magnificent. After staying there it was really hard going back to an ordinary hotel rooms. The outdoor shores, Canopy bed and the beautiful veranda made this room outstanding
Stayed in February 2022
Reviewed: 15 February 2022
Hannah
United Statesnothing
I don’t even know where to begin! This place is truly AMAZING. I’ve been fortunate enough to stay in some nice hotels in my life but Nayara Gardens tops the list! I was a bit worried that this place would feel too ”resort-y” or inauthentic but I was pleasantly proved wrong. Nestled in the jungle, there are multiple walking paths on the grounds that offers tons of views of wildlife. The casitas are spectacular, the restaurants and amenities are amazing and, above all, the service is unparalleled. The staff are so warm and welcoming and meet every need you could possibly have while on vacation. From the moment you arrive, you feel completely pampered! There are too many employees to thank but special shout out to Eskela, Noel, Leo and Quentin. Quentin is the Executive Chef who, upon our departure, gave us a sealed bag of our favorite hearts of palm dipping sauce that we had casually mentioned to him we were obsessed with. The room rates are certainly in the top tier, but the service, amenities and atmosphere absolutely live up to the price. If you are on the fence about staying at Nayara, just do it! You won’t regret it.
Stayed in February 2022
Reviewed: 7 February 2022
Prakash
United StatesEVERTHING!! This property is a class apart and has so many experiences to offer. The room are exceptional and every single cottage is private embedded in the middle of green. The property has some wildlife to experience too. The executive chef went out of the way to make sure out dietary requirements were catered since we were not too satisfied initially (we are vegans). HIGHLY RECOMMEND THIS PROPERTY and it's worth every penny you pay.
Stayed in February 2022
Reviewed: 7 February 2022
Shannon
United Statesnothing
everything
Stayed in February 2022
Reviewed: 4 February 2022
Brianna
United Statesn/a
the property was stunning. the rooms were huge and the customer service was exceptional.
Stayed in February 2022
Reviewed: 1 February 2022
Paul
United Statesbeautiful property. wish we stayed longer!
Stayed in January 2022
Reviewed: 24 January 2022
Kp
United StatesPhenomenal facilities and exceptional service
Stayed in January 2022
Reviewed: 23 January 2022
Qamar
Israelwow !! words can’t describe the beauty of the property, the staff was incredibly kind and helpful, the facilities is way beyond expectations. highly recommend
Stayed in January 2022
Reviewed: 22 January 2022
Jeah
United StatesStaff are incredible. Breakfast was awesome. The resort was one of the best resorts we’ve been to.
Stayed in January 2022
Reviewed: 21 January 2022
Courtney
United StatesNothing!
Nayara was fabulous! Even though it was a large resort, the experience still felt private and authentic given the individual villas and incredible foliage/rainforest throughout the property. All of the staff were incredibly professional, attentive, and friendly. I have never experienced better customer service - the resort anticipates any needs you may have (ex. after having someone bring our luggage to reception for check-out while we were at breakfast the individual came back and did a final check of the room and realized we had accidentally left our bathing suits drying! without this we would have forgotten them - thanks again!)!
Stayed in January 2022
Reviewed: 21 January 2022
Shahla
United StatesEverything was fantastic.
Everything was exceptional.
Stayed in January 2022
Reviewed: 13 January 2022
Thiago
United StatesEverything
Simply amazing, we will be back , again , again and again 😀
Stayed in January 2022
Portimão, Portugal
Noceda del Bierzo, Spain
Mississauga, Canada
Cagliari, Italy
Longos, Greece
Pamplona, Spain
Mostar, Bosnia-Herzegovina
Tinogasta, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content