7 kms al Oeste de la Fortuna camino hacia El Volcan Arenal, 60503 Fortuna, Costa Rica
#19 of 111 hotels in Fortuna
Guests' ChoiceBased on 506 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
9.5
Facilities
9.5
Staff
9.6
Value for money
8.9
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Cindy
United StatesDining/drinks were quite expensive
Grounds were immaculate and rooms cleaned daily, pool and lounging, yoga, breakfasts all fantastic.
Stayed in March 2024
Reviewed: 5 May 2024
Sanela
Romaniaomlet in the breakfast, smelly room, towels outdated
facilities eg games for children, natural springs, breakfast , nice walking around
Stayed in April 2024
Reviewed: 4 May 2024
Ayrial
United StatesWe have no dislikes!
It was clean, beautiful and extremely welcoming.
Stayed in May 2024
Reviewed: 1 May 2024
Jose
United StatesWas a little bit hard to find the signs where confused
The breakfast was very delicious the thermal waters so relaxing the rooms was beautiful the hotel is very nice the dinner at the Italian restaurant was so goood
Stayed in April 2024
Reviewed: 1 May 2024
Theresa
CanadaNothing
My family loved that there was so much to do at the Arenal springs resort. The breakfast was one of the best we have ever had! The yoga was amazing as well as spacious gym with a fun game area And the pool and hot springs just spectacular! What we enjoyed the most though was the staff! They were so attentive, friendly and really made our family feel at home. We will definitely come back!
Stayed in April 2024
Reviewed: 26 April 2024
Joseph
United StatesNothing.
Pools were amazing, breakfast greatly exceeded expectations, staff were so friendly, views of the volcano were amazing, yoga in the morning was awesome. Zero complaints.
Stayed in April 2024
Reviewed: 17 April 2024
Alison
United KingdomNothing
Comfortable accommodation in well thought out room. Wonderful luxurious bathroom. The grounds are beautiful and full of birds. Yoga outside to start the day, followed by delicious freshly prepared breakfast and time in their own hot springs. Just perfect
Stayed in February 2024
Reviewed: 14 April 2024
Mitch
United StatesDated and small rooms. Rooms are a long walk from the pool.
Great pool, hot springs, and restaurants. Well located. Friendly staff.
Stayed in April 2024
Reviewed: 13 April 2024
Mairead
United KingdomNot a criticism but perhaps a free shuttle service at set times to the main town would be a great addition to this already excellent hotel.
The staff were so friendly and very helpful booking activities and transfers. The hot springs were a delight, the rooms were clean and spacious with a gorgeous view of the volcano. You could also get lifts to and from your room on the golf buggy. Buffet breakfast has an excellent selection and the gym had great facilities. Free yoga in the morning was a lovely way to start the day.
Stayed in April 2024
Reviewed: 5 April 2024
Beth
United StatesTop notch resort! Hot springs are fabulous and breakfast was a super delight every day. Staff was very professional, helpful and friendly.
Stayed in February 2024
Reviewed: 5 April 2024
Michael
United StatesEverything was incredible!
Stayed in March 2024
Reviewed: 4 April 2024
Galina
CanadaNone
We enjoyed our stay there. The room was spacious and clean and had the stunning view of the volcano. Perfect customer service at the front desk and at the restaurant.
Stayed in April 2024
Reviewed: 31 March 2024
Steve
United StatesThe music in the springs pool was loud and not very relaxing. We had to move away from the bar area to hear each other. More serene music would have been nice. The room, while well appointed and comfortable enough, could use an update. The mattresses were on the firm side and dipped a bit, the decor very dated, bathroom was in definite need of updates.
Hot springs pools were wonderful and revitalizing. The rooms were nice, we felt comfortable and safe. The property was beautiful! The grounds meticulous and such a variety of tropical plants and trees. We loved the size of the resort, it almost felt intimate. The views of the Arenal Volcano were breath taking. Breakfast was amazing, the Italian restaurant had the most amazing seafood risotto. The staff went out of there way to accommodate us. Our son was getting married. They had a banner on their door, swan towels with rose petals champagne and chocolate covered strawberries!
Stayed in March 2024
Reviewed: 20 March 2024
Mazanec
United StatesThe hot springs and view of the volcano . Lots of activity. Staff extra friendly.
Stayed in March 2024
Reviewed: 20 March 2024
Lynne
United KingdomNothing 😀
Stunning property with great view of the volcano - we were lucky enough to see it without any cloud. Pool and hot springs area is amazing with its swim up bars. Rooms were lovely and always a buggy to pick you up if you don’t want to make the short walk to the facilities. Breakfast was delicious, with a great choice. Only a short taxi ride to La Fortuna if you want to go there for shopping, dinner etc.
Stayed in March 2024
Reviewed: 14 March 2024
Namrata
United Statesnothing
Breathtaking views of Arenal Volcano, location, cleanliness, thermal springs and of course the morning yoga.
Stayed in March 2024
Reviewed: 11 March 2024
Jeremy
United StatesRan out of tequila at pool bar over several days and only had a very expensive choice
Stayed in March 2024
Reviewed: 9 March 2024
Kristin
CanadaThe property is amazing and very well maintained.
Stayed in March 2024
Reviewed: 8 March 2024
Dan
IsraelThis place is like heaven, different pools (hot springs) with different temperatures. Great breakfast (the best we had in Costa Rica), good restaurants, very nice rooms. The service was amazing.
Stayed in March 2024
Reviewed: 27 February 2024
Thenappan
United StatesNone
Great location, courteous staff, excellent upkeep of property, best concierge desk
Stayed in February 2024
Reviewed: 25 February 2024
Skifouya
United StatesEverything was ok
I loved the surroundings and the location.
Stayed in January 2024
Reviewed: 21 February 2024
Karolina
ChileThe rooms seems to be big, but they aren’t really due to big and heavy old fashioned furniture. Not that you spend much time in a room, but still
Facilities (with kids room, gym, hot pools, rest areas), budge breakfast (amazing!)
Stayed in January 2024
Reviewed: 20 February 2024
Del
United StatesClean facilities with very friendly staff. Beautiful layout and close to town with all sorts of tours bookable at the hotel.
Stayed in January 2024
Reviewed: 18 February 2024
Farazeh
United KingdomThere is nothing not to like.
Everything about this property is amazing. The rooms are comfortable, the breakfast was out of this world and the hot springs were divine.
Stayed in February 2024
Prague, Czech Republic
Neustift im Stubaital, Austria
Ko Chang, Thailand
Symi, Greece
Porto Torres, Italy
Moscow, Russia
Collegno, Italy
Chicago, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content