food was average

loved the building

Stayed in June 2023

Nothing.

Dream location with beautiful garden and pool. Very good restaurants and services. Very close to the airport but not noisy.

Stayed in April 2023

no activities

nice and good environment

Stayed in May 2023

Service can be slow when big groups are eating at the restaurants. employees can be too friendly, which makes it annoying. You will pay almost $300 a night with taxes, and it should include breakfast, as it was included in every other hotel we stayed at in Costa Rica. Also, breakfast should not be $25 per person. I believe this is too high for a South American country where tropical fruit is abundant. The airport shuttle leaves every two hours, DO NOT take the taxi at the hotel, which will charge you a lot of money. Uber is available in Costa Rica, and it is much cheaper.

it is close to the airport. it is beautiful and has many restaurants to choose from. the pool area is clean and has very beautiful gardens. I love the jacuzzi large enough and clean.

Stayed in May 2023

every thing is perfect

a nice hacienda with coffee plantation and luxury rooms and friendly service

Stayed in May 2023

Everything. It is just amazing.

Stayed in April 2023

that my room did not include breakfast, that they charged me $30 extra because I arrived before 4 PM and that the pool and jacuzzi have the lights at night killing hundreds of insects.

the birds and the jacuzzi the large rooms and the food.

Stayed in April 2023

Steakhouse, service

The staff at the reception was very good,I think it was Eduardo or Ronaldo who did a very good job , congrats.

Stayed in April 2023

There was really no difference between the kids pool and the bigger pool, kids everywhere!

Stayed in April 2023

Not many vegan food choices

Stayed in April 2023

As an international business traveler, I did not like “the upsell” at check-in: “for $30 more per night, I could offer you a room with a better view”. It was off-putting. I would have had a better first impression if I had been offered a complimentary upgrade which is customary in world-class hotels. I was also disappointed that the hotel did not have a restaurant that offered Costa Rican cuisine. I don’t like ordering fish and chicken from a steakhouse. The chicken was way undercooked. The potatoes had no truffle oil as promised on the menu.

Aesthetically beautiful during the day and especially at night, I loved the layout and the old world charm of the hotel. The hospitality was exemplary. All staff members were friendly and accommodating.

Stayed in March 2023

it could be updated and cleaned a little better for a 5 star price, as it was

it was a a nice facility, with good staff

Stayed in March 2023

we were sold an upgrade w dinner and breakfast service in the “executive Lounge” which was more like free meals at a holiday inn. don’t take it. the dollar conversion rate is favorable and you can get other on site options that are real good for a similar cost. it looks like the lounge works for families who need fast food for kids etc

near the airport, a lovely secluded oasis with nice grounds, a sweet pool, good bar service and sushi bar

Stayed in March 2023

Fantastic hotel (You pay for it of course). The facilities are great the different restaurants really offer several nice options to eat many different types of food. Pools are great. You are better here than going to San Jose. The hacienda is really beautiful with lots of nicely decorated spots.

Stayed in February 2023

some guests on our hall partied all night long and were soooo loud til 2am

clean and pretty

Stayed in March 2023

We ate dinner and breakfast. Both were excellent. Room was also very good.

Stayed in February 2023

Breakfast was very lack lustre, the freshly squeezed orange juice Machine was filled with dead flies so cleanliness and lack of coffee were very disappointing given how much we spent for a one night stay

Facilities, location and the building were great.

Stayed in February 2023

Authentic place with great view, good location for trips to every direction. Staff was very kind and professional.

Stayed in February 2023

it is a beautiful hotel that kept original features and the best breakfast banquet. close to airport.

Stayed in January 2023

Body wash container was empty, since you asked.

Great breakfast. Lovely hotel near the airport. Although we didn’t use the facilities, there is a golf range and a nice pool.

Stayed in January 2023

very close to the airport and it‘s the perfect hotel to start or finish your holiday

Stayed in December 2022

Lovely hotel , great food and service . A very comfortable stay

Stayed in December 2022

the food at Hacienda Kitchen. I ordered the costillas de cerdo, and they could of been cooked a little longer, as they were hard, and chewy.

the building itself

Stayed in January 2023

Bar was too loud, not enough shade at the pool, a shame we were not allowed to have drink and food in the inner courtyard despite the tables and chairs (very odd).

It's beautiful, staff is amazing and helpful, food is delicious, room was excellent.

Stayed in December 2022

Food options were not great for vegetarians. Service was hard to flag down in the restaurant/bar area. Walked to strip mall close by for dinner.

Great place for overnight stay before/after flight into San Jose. Convenient for connection to airport - about 10 minutes. Nice, relaxing pool.

Stayed in December 2022