100 sureste de vidrios Vega, Barrio orquideas, 60901 Monteverde Costa Rica, Costa Rica
#43 of 75 hotels in Monteverde Costa Rica
Guests' ChoiceBased on 206 hotel reviews
8.6Cleanliness
8.8
Comfort
9.0
Location
8.8
Facilities
8.4
Staff
9.6
Value for money
8.8
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Jose
Costa RicaThe staff was super friendly and accommodating
Stayed in May 2024
Reviewed: 3 May 2024
Anne
NetherlandsNo hot water in the shower
Very nice staff, clean rooms.
Stayed in May 2024
Reviewed: 3 May 2024
Amy
United StatesWe liked everything
Staff was phenominal - friendly, knowledge, and so so helpful. They made us feel like home.
Stayed in May 2024
Reviewed: 24 March 2024
Narasimha
United Statesi like it
property ambiance
Stayed in March 2024
Reviewed: 23 March 2024
Frank
CanadaOnly issue was biting insects, which are difficult to deal with we understand.
I love the people; they are friendly, industrious and hospitable. I would love to stay there again.
Stayed in March 2024
Reviewed: 21 March 2024
Donna
CanadaLoved the friendly staff and lovely room with all the beautiful wood. So helpful in booking any kind of tour.
Stayed in March 2024
Reviewed: 16 March 2024
Garrett
United StatesOne of our three beds was too firm.
Property was very clean. The breakfast area is beautiful, with paintings on the walls of the rainforest. There is a lovely courtyard with lots of plants you can admire on the way to your room.
Stayed in March 2024
Reviewed: 14 March 2024
Jeffrey
United StatesBeing a smoker (yes I know, a horrible addiction) they advertise a designated smoking area. However it is just anywhere in the street off the property. Not a big deal, just saying
The breakfast was great, made to order, but the portion was a bit small comparatively The area is away from the center of town, maybe a 10-15 min. walk, so nice and quiet. And there are a few sodas and pulperias nearby
Stayed in March 2024
Reviewed: 13 March 2024
Emily
CanadaThe water in the bathroom did not get hot so we didn’t try taking a shower.
This place was a perfect place to stop for the night. The staff were friendly and very helpful, offering directions and recommendations. Our kids loved the resident dog (Bobby) and cat (Welch) and played with them in the small courtyard. My daughter talked about Bobby the rest of the trip! Breakfast was fresh and delicious.
Stayed in February 2024
Reviewed: 5 March 2024
Rachel
United StatesVery poor lighting in the cabins.
Great location with very quaint wooden cabins. Simple, clean and a good value. Very kind and helpful staff. We would go back, for sure.
Stayed in March 2024
Reviewed: 4 March 2024
Lioba
GermanyStarting with a very heartful reception! Very nice room with a glass front looking to the trees. Tasty breakfast. Family run.
Stayed in February 2024
Reviewed: 1 March 2024
Paul
United KingdomMaybe slightly updated, but nothing to complain about.
It was slightly dated, but served our purposes perfectly. The rooms were clean, beds very comfortable and the staff brilliant! We'd certainly recommended it and stay there again if we return 👍
Stayed in February 2024
Reviewed: 7 February 2024
Linda
United StatesMore towels. Kitchen towels or paper towels. Instructions for microwave.
The setting for the hotel was charming, the cabins nicely finished and decorated, as was the dining area. Private. Breakfast choices were good. Staff receptive, responsive, professional. Took care of any needs .
Stayed in February 2024
Reviewed: 7 January 2024
Mollie
United StatesBeds were not the most comfortable but good for the value.
The staff was very helpful and booked all of our tours. Great breakfast each morning and beautiful area.
Stayed in November 2023
Reviewed: 1 January 2024
Vanya
SwitzerlandWe were expecting the lodges are more in the nature, but they were actually quite small area next to road in town, so if you expect immediate proximity to nature and calm maybe this is not the perfect place.
Clean and spacious bungallows, attentive staff at disposal to help with advice and bookings! Shops and town facilities very close, easily accessible location.
Stayed in December 2023
Reviewed: 29 December 2023
Juan
United StatesN/A
Staff in the lobby very helpful and nice, breakfast very and balanced (in addition staff in breakfast was very nice).
Stayed in November 2023
Reviewed: 25 December 2023
Xinshuang
United StatesWhile we were there, the hotel WIFI was impacted by some area-wide outage and caused a bit of inconvenience with our next day planning.
Great friendly and helping staff!
Stayed in December 2023
Reviewed: 20 December 2023
James
United StatesThere was some confusion on the type of room. We had specifically paid extra for a bungelow expecting a stand-alone and fully featured accommodation as show in the pictures. The original room provided was nice, but much closer to a hotel like room and not like the pictures. They were able to change our accommodations to match what we expected and hopefully they will update their descriptions/pictures to more closely match what is provided to prevent future confusion.
Staff was welcoming and friendly, the location was good and the breakfasts were amazing
Stayed in December 2023
Reviewed: 17 December 2023
Steven
United StatesNothing.
Breakfast was great. The staff were all friendly and extremely helpful. The room was large, clean and just what we wanted. the front desk helped us book activities and gave us valuable information.
Stayed in December 2023
Reviewed: 8 December 2023
Neil
United KingdomI couldn't find any faults.
The staff were so welcoming and friendly, the room was spotless, and the delicious traditional breakfast sets you up for the day ahead. The location is perfect for a quick walk into town. The communication was excellent and very accommodating when my flight was delayed.
Stayed in November 2023
Reviewed: 24 November 2023
Takayoshi
Japanshower room was a bit cold
-very nice atmosphere, was a villa in the rainforest! -good breakfast with kind staffs. -the temperature was perfect in Nov to open the windows and have the cool air breeze flowing in
Stayed in November 2023
Reviewed: 21 November 2023
Kelly
CanadaIt was too far to walk to the town centre
Clean and comfortable! Hot shower- excellent breakfast. Very friendly staff.
Stayed in November 2023
Reviewed: 19 November 2023
Marie-luise
United StatesThe property is a little older but overall was fine
The staff were the friendliest people. They were so helpful and courteous. We were lucky and could park right in front of our room. We could book all tours from the hotel. Breakfast was good. The location was great and very close to everything
Stayed in November 2023
Reviewed: 24 August 2023
Michelle
Costa RicaI didn't see any fans or AC in the room. However, it was not an issue for our party since the weather was cool during our stay and we kept the windows open. The beds had plenty of warm blankets for cold nights.
Stayed two nights (3 adults) and found it to be reasonably priced. The room was clean and spacious. The property looked well maintained. There's free parking on site. The property is quiet at night. The hotel desk staff were friendly and helpful. They showed us the activities available and prices. Once we selected the activities, they went ahead and booked the activities with third party vendors. They were accommodating with requests made. The free wifi had excellent connectivity (except during brief moments when it was raining heavily). The breakfast was delicious. They had for breakfast American style (eggs and pancakes) and the traditional Costa Rican (pinto, eggs, and plantains) along with fresh fruit.
Stayed in August 2023
Sagres, Portugal
Montecatini Terme, Italy
Oban, UK
Olón, Ecuador
Freiburg im Breisgau, Germany
Kents Bank, UK
Zīrad, India
Puerto del Carmen, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content