The breakfast fried items (the triangular and circular items) were too dried out, perhaps because the heat lamps above them were too hot?

When I checked in, I appreciated that the front desk manager (a) flexibly could speak in ingles or espagnol, and (b) already had my check-in information, and room card, prepared. On top of that, the gentleman helping with parking was very service oriented, being helpful and upbeat with our luggage and parking instructions, even though we arrived at midnight from a long drive from the Pacific coast. Also, the breakfast food was fantastic, overall. I appreciated how there was a warm caraffe of milk for coffee/tea, how polite and friendly the omelette/egg cook was, and the wide variety of healthy food, especially with a local influence. Except a few minor food points (see below).

Stayed in April 2024

Nothing.

Everything was GREAT! It was nice to have real food for breakfast. Everything was tasty. I went next door to the AC hotel to by candy and they told me I could pay for it in my hotel. That would never happen in the US. Having a full kitchen made it nice to heat over the leftovers from P.F. Changs. It was a bit pricey, but I enjoyed everything.

Stayed in February 2024

Omelette bar was delicious. Coffee was good. Staff was always helpful. No hustle parking. The pool was heated and was open from early in the morning until late.

Stayed in January 2024

The parking lot and the access to the hotel was a little complicated.

The closeness of everything , Healthcare, clothing stores, city.

Stayed in January 2024

Excellent surroundings. Beautiful interior. Great breakfast that was included.

Stayed in January 2024

amazing location and value

Stayed in December 2023

We only booked for one night before heading out to Arenal and this was a perfect stopover in San Jose for us. Good location and facilities.

Stayed in November 2023

My room was across from a rooftop bar so on Thursday-Saturday nights it was a bit loud

Good location. Excellent service and the food was great, especially the breakfast

Stayed in November 2023

Low water pressure in the shower and the bed was too high.

Breakfast was delicious.

Stayed in November 2023

Everything was great!

Stayed in October 2023

After shopping for seven hours at the multiplaza, we had a great rest in our well appointed room. We really enjoyed our breakfast and lingered over coffee and fresh squeezed orange juice.

Stayed in October 2023

AC impossible to control.

Room sizes. Very good location

Stayed in October 2023

Slightly out of the centre; pre-book a taxi.

Excellent attentive staff, nice sized pool and lovely room.

Stayed in September 2023

The sound of the air conditioner was very loud

The location was top! The room was perfect with a small kitchen area and sofa with a comfortable bed. The staff were all very helpful and friendly.

Stayed in September 2023

The service is excellent and the hotel. Third time I stay

Stayed in August 2023

Dosnt offer free water to drink

Location and bed

Stayed in July 2023

The a/c was a bit chilly and we couldn't fix it...but we didn't ask for help either

Everything but mostly the readiness to assist

Stayed in August 2023

nothing

The staff, when I checked in were so very accommodating... everyone was so very friendly and supper dupe sweet! This is my new favorite spot to stay at when I go to Escazu.

Stayed in July 2023

That I had to leave lol

All The staff was amazing All. Cleaning. Reception restaurant

Stayed in May 2023

Be good a coffee machine "downstairs" before 6am...

Great breakfast, location, staff, all

Stayed in May 2023

nothing

good hotel

Stayed in January 2023

I wish they had spa facilities on the premises rather than in a galaxy far far away. 😁 To get to the spa, you had to leave the building, walk well outside the area, cross the highway over a ridiculously long footbridge with no lifts, then look for it somewhere there on the other side. I must admit, I gave up. But if you don't intend to use spa services, it's not going to be a problem. They can send a masseuse into your room instead, but she needs to be paid in cash. Lastly, I wished the room colours were brighter (they were the 1980s-style dark brown palette) but that is a personal preference, someone else may actually like it that way.

What an amazing place. If I'm ever staying in Escazu again, I'll definitely choose this hotel. The staff were superb, very friendly, ready to help and very accommodating. I asked for a room on a higher floor and they instantly arranged that for me. The breakfast was really good, with amazing service again - and a good choice of food and drinks. They also have a fantastic terrace outside, so you can choose whether to have your breakfast indoors or outdoors. The room was spacious and quiet, with a self-contained kitchen and a comfortable bed. They also have an outdoor pool and a nicely set up gym. The gym is not too big but has great equipment and if you go there during a quiet time, you can have the whole place to yourself. Also, a free welcome drink of my choice was a very nice touch. Another thing I loved was the location - right in the heart of Escazu, surrounded by excellent coffee shops and fashion boutiques only a short walk away.

Stayed in March 2023

The bathroom was not clean; there was hair on the floor.

Stayed in February 2023

Located in Avenida Escazu with access to restaurants and shopping

Stayed in February 2023