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Reviews of Hotel Sura

400 metros norte del Hospital de Niños de Costa Rica, calle 20-18 avenida 7a., 10102 San José, Costa Rica

#83 of 111 hotels in San José

Guests' Choice

Review score

Based on 457 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    7.4

  • Facilities

    7.6

  • Staff

    9.1

  • Value for money

    8.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 23 May 2024

    8.0
    clean and affordable
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    hot

    The value was great for the price. A clean room, parking, hot shower water, and breakfast were included. The only downside was that there was no A/C so it was a little hot but we left the door open and we were fine. A very good and affordable place if you want to be closer to the airport.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    I would stay here again
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    It is an older property. Don’t expect it to be fancy

    I love sitting out watching the rain and drinking a cup of tea. Watching a cat jump from roof to roof. The staff was so kind and so welcoming and so helpful. breakfast was delicious and I loved the coffee. I saw in other reviews that the neighborhood was sketchy. But I walked around on my own, went to a couple of sodas for meals, and never felt unsafe. People in the neighborhood were very kind as well and I had a delicious dinner at the Nigerian restaurant

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Good place by the bus station
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    This good hotel is located at a 10-min walking distance from the Blanco bus station (Pto.Jimenez bus), and it is a safe walk in daytime. A good place, with friendly and helpful people, quality breakfast, coffee available any time.

    Stayed in April 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms and especially bathrooms should be cleaned up better.

    Very nice staff, helpful and friendly.

    Stayed in May 2024

  • Reviewed: 7 April 2024

    8.0
    Provide excellent first night stay before launching our trip.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night

    Breakfast was good and staff was exceptional.

    Stayed in March 2024

  • Reviewed: 26 March 2024

    8.0
    Quaint home-like pension about 1 mile from center
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not sure if it was the safest location in San Jose (only stayed one night). I didn't feel comfortable to walk alone in the evening hours. But there is a gate with a buzzer to let guests in so inside I felt perfectly fine.

    Cassandra who managed the pension from guiding us around town, to checking us in, to making sure the rooms were made up nicely, to making breakfast, was a beautiful, kind soul! People always make the place, and she did. Rooms were what you would expect from a pension and probably even more for the price paid. Beautiful courtyard garden.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    7.0
    Basic but friendly hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms are quite basic and there was no hot water. The bathroom is old and will be hard to clean. The surrounding area is quite run down.

    The staff were friendly and very helpful. They were willing to give us breakfast at 05.30 to enable us to be picked up at 0.600 - and the breakfast was delicious! We had a pleasant little terrace outside our room. The cost of the hotel is very reasonable.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Wery good service in reception! Breakfast was made for us 5.30 a.m. for request and was delicious, thank you!

    Stayed in February 2024

  • Reviewed: 7 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We should have booked 2 rooms for 3 people. The room was a little small for 3.

    Staff was very helpful. Breakfast was included and very good. Location was convenient to MEPE bus terminal. Room was a little small for 3 people....we should have booked 2 rooms. Lobby was pleasant , filled with light and tropical plants. Good value for the $.

    Stayed in March 2024

  • Reviewed: 29 January 2024

    8.0
    Great for a late arrival to SJO
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Exactly as stated.

    Clean and good value for money. Perfect for the bus station to puerto viejo as just a 5 min walk. The breakfast and coffee were also really good!

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    I would stay here again for a night or two!
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    The bed could've been a little more comfy and the towels had other people's hair on them. Be prepared for street noise, but I had earplugs and it was great.

    I loved the staff! They were so helpful and accommodating. She was patient when figuring out finances, as I didn't speak much Spanish. The daily breakfast was yummy and I loved having tea available all day long.

    Stayed in January 2024

  • Reviewed: 27 January 2024

    7.0
    Great location
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paid cash on 2 different stays, they never have change and never repay. I prefer to tip on my own volition not by keeping my change.

    Building has character, upper rooms are better, hardy breakfast

    Stayed in January 2024

  • Reviewed: 21 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    There isn't much around the hotel in terms of restaurants and the neighbourhood didn't feel particularly safe to walk around at night

    Very good hotel for the price, room was clean and had everything we needed. The reception were helpful and able to store our bags in a locked storage room after we'd checked out. Only 30 minutes drive to the airport but still walkable into the centre.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Needs to be re painted. Door handles fixed No hairdryer available Old sheets & bed covers with holes, torn. A real shame - no investment in the place. Could be even more of a great place.

    Great service. The girls working at the reception & cleaning were very friendly & approachable. Breakfast was great. Being able to cook my own food was good. 24 h reception was good too Location - although a bit dodge, so close & walkable to downtown. Helpful - if I needed a pick up at the airport, they organised it. Great to have a hot shower. Would change towels, sheets, toilet paper when you needed.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    There was enough pros including the friendly staff that we would return again for a short stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights

    The shower head was plugged and didn't work well. The water pressure may have been low. There was a large piece of furniture that took up too much space in a small room. Tight quarters for two people. The double bed mattress was a bit old and soft but didn't prevent us from getting a good nights sleep.

    A substantial breakfast was included: eggs, beans and rice. The room was a little small but had character and was clean. The room opened onto a inner courtyard which was nice. It provided fresh air until you closed the door. The fan worked.

    Stayed in January 2024

  • Reviewed: 13 January 2024

    8.0
    Keeps what it promises. Basic Spanish skills are helpful.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nice Breakfast, nice staff.

    Stayed in December 2023

  • Reviewed: 11 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    The shared kitchen was very basic, but it was good to have a place to cook a hot meal.

    Location and staff

    Stayed in December 2023

  • Reviewed: 6 December 2023

    9.0
    I truly enjoyed my stay, clean, hot water and friendly staff
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Somethings seemed outdated and only Spanish speaking but we were still able to communicate via phone.

    Love the room and the old school vibes not sure I loved the location easily found by Uber and welcoming :)

    Stayed in December 2023

  • Reviewed: 1 December 2023

    9.0
    Nice one night visit
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    For that price, which includes a nice breakfast we couldn't have hoped for anything better. The lady from the front desk also was very nice and helpful, thanks

    Stayed in November 2023

  • Reviewed: 9 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Sketchy place to walk around at night. Better uber in and out after dark

    Good place and great location to walk during the day

    Stayed in November 2023

  • Reviewed: 5 November 2023

    8.0
    Cute budget stay for one night in San José. Very friendly staff though and a nice typical Costa Rican breakfast.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The location didn’t feel very safe, wouldn’t leave the hotel at night.

    Short walk for exploring downtown, staff was very friendly, cheap price.

    Stayed in October 2023

  • Reviewed: 20 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel needs some repairs and updating, particularly to the bathroom (partially blocked shower head and loose tap) and the furniture needs replacing or recovering especially in the ground floor garden area

    Friendly staff and handy for the main bus terminals and city centre. Nice sitting area outside room overlooking the garden and breakfast was good.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    A Excellent Pit Stop on my Costa Rican Road trip Beginning
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Almost no one talks english. Can be noisy When your room neighbours are Locals talking always so loud but I am used to travel and I always have my Secret Weapon: Silicon Earplugs!!!!

    Nice, Simple, Friendly, Centrally located

    Stayed in October 2023

  • Reviewed: 1 October 2023

    9.0
    Great for a quick stopover in San Jose.
    • Leisure trip
    • Couple
    • Standard Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The host was very nice and accommodating. Breakfast was good. The property felt secure. Very clean. Good value for the price.

    Stayed in October 2023

Showing 1 – 25

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