value to quality

localization staff comfortable beds cleanliness

Stayed in September 2023

The price was a bit steep for the experience.

Spent 2 nights at this hotel, and it definitely took us back in time! The rooms had an ancient charm with old-school furniture and those yellowed doors, which was interesting. The price was a tad on the higher side, but it was a unique experience for sure. It's like stepping into a period drama!

Stayed in September 2023

Only 1-2 of the staff knew English and communication with the rest was difficult.

We had two nights in 7 days. First we were accommodated in a renovated room with two very comfortable beds, the room had a mountain view. The second time we were put in an unrenovated room with three beds, which were narrower and less comfortable. A hairdryer was described as being available, but on the second night there was none. Cleanliness is up to par. The bathroom is clean, small but sufficient. The staff is friendly. Breakfast and dinner are varied and delicious. We would visit this place again.

Stayed in August 2023

Rooms were noisy with children running above. Probably had some pet hair in the room, which was not good for my families alergies.

Good location and convenient. Food reasonable choice at the buffet. Basic but fine.

Stayed in December 2022

Noise reduction between the rooms in not optimal. Sometimes you hear the people in the room near by.

The breakfast was excellent, personell very obliging and helpful. The hotel is placed from the centrum 900 mts its 10 minutes via walking, so very good position for the start of the trips

Stayed in July 2022

This review has been hidden because it doesn't meet our guidelines.

the beds were not comfortable, seemed like from the 90s, the mattresses were covered with these pads that had buttons on them that could be felt Also the reception staff seemed very uninterested, bored, and almost bothered when you approached them, unless you specifically ask for information and all the details regarding the wellness facilities, bowling etc

The restaurant staff were great and the breakfast was really nice, we enjoyed the bowling :-)

Stayed in March 2022

Unfortunately, the hotel seems to be too big to be maintained and live up to modern standards in its current setup. While breakfast was somewhat good (in a form of a buffet), there was not too much variety in other meal choices - we ended up eating in other restaurants and pensions within the driving distance. The staff isn't openly mean, however, I wouldn't say they try to be helpful either. The WiFi is mediocre at best (limited in speed so much it is almost unusable). The tunnel between two hotel buildings was closed (problematic especially in winter). There is virtually no place to put skis and boots (the original locker rooms have deteriorated and there is just some sort of temporary solution in the form of an unequipped empty room). While the upper building is equipped rather cheaper than the lower building, neither can be marked as modern. Also, navigating inside the hotel is a mess - there are too many closed doors (usually leading outside) and a mix of up-to-date and old and original direction signs. In the end, it is OK for a 3-star hotel, I guess but does not live up to its potential.

There was no problem to arrive late in the evening. The hotel is a quarter of an hour drive away from Červenohorské Sedlo and somewhat within walking distance from Kouty nad Desnou ski resort (there is a shuttle bus though).

Stayed in March 2022

Restaurant staff is very friendly

Stayed in December 2023

Close to ski lifts staff so helpful and nice breakfast

Stayed in December 2023

The hotel does not correspond to the image in the pictures. The hotel positions itself as a wellness hotel, but we didn’t have access to the pool. It needs to be booked in advance, moreover, it opens from 15.00 and therefore it is impossible to get into it, especially if there are 7 of you. The breakfasts are monotonous, and if you decide to take your time and sleep longer, then be prepared that there will be nothing left (there was no porridge, bacon or omelet) The choice of sweets was simply surprising, there were only pancakes from the car...

cleanliness and tidiness

Stayed in October 2023

Old style resort - but kept in a good condition. Don't expect fireworks - but it's worth the money you pay and the people there are helpful.

Stayed in September 2023

I felt like the facilities a bit "retro-fit", but it's ok. :)

Restaurant and breakfast was really great, the people were friendly and I really liked to stay there. It's a pity that we had no time to use the wellness facility (were there because of Spartan event), maybe also looking for a late checkout option next time. :)

Stayed in September 2023

Firstly, people at the reception bearly speek English or they dont speak English at all. I was even asked to use google translate. They were so offended and rude and they kept on talking to me in czech. Originally l had a reservation for 2 nights then I asked them to extend it to 3. So l ended upl with 2 separate reservations, one for 2 nights and one for 1. After the 2 nights, they checked us out on their system while l was having breakfast with my partner without our knowledge So we went back from breakfast and we found the door open!!! While all my personal belongings were there and also my dog!!! Luckily my dog did not leave the room and nothing was missing, but l am very upset and offended by the way it was handled and the way we were treated.

Dog friendly People working in the kitchen were friendly and helpful

Stayed in September 2023

Very good location. Very reach breakfast included in the price. You can spend a nice and relaxing time in SPA.

Stayed in September 2023

nothing i can think of

Property is old and not shiny but well maintained. everything worked well and rooms were clean. Family room was great selection for our stay. Restaurant is newly renovated and very nice, food was great! Kids enjoyed pool in wellness facilities. the best thing about this place is staff. Very friendly, easygoing, nothing was problem. Looking forward to our next stay. Many thanks!!!

Stayed in March 2023

The bed's were too hard and the pillows too thin, the shower was incredibly slippery, my daughter fell few times, she was lucky she didn't break anything. No one cleaned our room the whole stay, just took the rubbish out and gave us clean towels.

The rooms were spacious

Stayed in February 2023

The mattresses could be better, it is basically a mattress topped with another thin mattress with buttons. I did not mind it, but my friend did a bit, although he is very picky in these things. The plastic drain in the shower was a bit broken, but that was just a cosmetic problem.

Great breakfast. Very clean room with a balcony for a great price. The bathroom was nice, very clean, the shower was fine, albeit a little small. The room was quiet and cozier than the photos suggested.

Stayed in July 2022

Hard beds

Hard bed

Stayed in June 2022

food, wellness, location

Stayed in March 2022

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in September 2023