Friedrich-Ebert-Anlage 55, Altstadt, 69117 Heidelberg, Germany
#58 of 81 hotels in Heidelberg
Guests' ChoiceBased on 206 hotel reviews
7.8Cleanliness
8.7
Comfort
8.4
Location
9.0
Facilities
8.1
Staff
8.0
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Joan
CanadaIt's our room that made us not so happy with our stay. Room is 23, very hot because the sun shines directly in that room that makes it even hotter. I know the building does not have AC but that particular room should have been offered a little bit less. We are a group of 8 and their rooms are way cooler than ours and we paid the same amount. I already left the window open and asked for a fan but it's still warm. you can even see on the fan that the temp of the room is between 26-29 degrees. I could have given this location a 10 but it's minus 3 because of the comfort.
The location and the staff are amazing! Walking distance to main attractions and very quiet. Staff are very friendly specially the guy who takes care of the breakfast. Even if he does not know how to speak english, you can see in him that he's very warm and helpful.
Stayed in May 2024
Reviewed: 26 April 2024
Sezginkurt
TurkeyThe hotel is very clean and a 5-minute walk to the old town center. The staff are friendly. The rooms are spacious enough, and the shower is very clean and airy. As for the negatives; There is no staff in the evening hours. The check-in time being 15:00 is too late, causing you to lose a day. There was no double bed, they had put together 2 single beds. The air conditioning in our first room was not working, and they immediately changed our room.
The hotel is very clean and a 5-minute walk to the old town center. The staff are friendly. The rooms are spacious enough, and the shower is very clean and airy. As for the negatives; There is no staff in the evening hours. The check-in time being 15:00 is too late, causing you to lose a day. There was no double bed, they had put together 2 single beds. The air conditioning in our first room was not working, and they immediately changed our room.
Stayed in April 2024
Reviewed: 25 April 2024
Laura
United KingdomThe room doesn't have an iron board or iron. There are no tea/coffee making facilities in the room.
Lovely boutique hotel in the centre of Heidelberg's Old Town. Staff was friendly and helpful. Breakfast was lovely. The room was clean and stylish.
Stayed in April 2024
Reviewed: 24 April 2024
Eren
TurkeyHot water is not hot enough.
Location and design of the rooms are all good.
Stayed in April 2024
Reviewed: 23 April 2024
Vera
GermanyThe receptionist was super friendly and helpful. As our room wasn't ready yet they offered to leave the luggage with them and then dropped it in the room as soon as it was ready.
Stayed in April 2024
Reviewed: 8 April 2024
Amira
Germanynothing. but it does get quite warm since it’s not winter anymore. i opened the window so it was alright
self check in was a breeze. very clean and also located near the city center
Stayed in April 2024
Reviewed: 17 February 2024
Ralf
LuxembourgThere was nothing we didn't like. We didn't have breakfast or use anything other than the room to sleep and change.
The room was great, as well as the location. We really enjoyed it.
Stayed in January 2024
Reviewed: 9 February 2024
Joshua
AustraliaPlace was tidy and the location was great. The room was large enough for us.
Stayed in January 2024
Reviewed: 23 January 2024
Jan
Netherlands-
Clean and proper room, discrete and helpfull staff, quiet.
Stayed in January 2024
Reviewed: 7 January 2024
Onur
TurkeyReception closes at 4 pm. You have to use the code to reach your room. If you forgot your card, this could create a problem.
Facilities in the room were pretty satisfying. Even wine glasses were there. Very clean, comfortable room. Especially bathroom was great.
Stayed in December 2023
Reviewed: 20 December 2023
Schussler
South AfricaIt would have been nice to have coffee facility in the rooms.
The hotel was very helpful. And ready to offer assistance at any point
Stayed in December 2023
Reviewed: 13 December 2023
Femke
United StatesThere was no parking available in the hotel's lot. I parked in the nearest parking garage "Parkhaus am Theater" which came recommended by the hotel, but it was quite tight for larger vehicles. The absence of staff after 5pm made me a little nervous for a late check in, but it worked out fine in the end.
Great location near the university and old town center. The room was small but very comfortable. Even though my room faced the street, it was nice and quiet. The hotel interior is very modern and attractive, and they serve a good breakfast!
Stayed in December 2023
Reviewed: 8 December 2023
David
AustraliaRoom on the small side.
Beautiful, charming hotel - don't be deceived by tired looks from the outside. Clean. Good breakfast. Excellent location for accessing old town and schloss by foot.
Stayed in November 2023
Reviewed: 12 November 2023
Russell
AustraliaI arrived at 10pm at night and was apprehensive about the code and get key system. It did work well mind you. However getting the message and code midday on the day of arrival is a bit late.
Location was a relatively short walk to the centre of the old town. Clean rooms and great showers
Stayed in November 2023
Reviewed: 23 October 2023
Christian
GermanyGood location. Clean and modern room. Bus stop from train station right next to it for those who wonder.
Stayed in October 2023
Reviewed: 20 October 2023
Rosi
AustraliaA kettle would have been nice, to make a cup of tea or coffee
Location friendly staff, clean
Stayed in October 2023
Reviewed: 13 October 2023
Carrieontour
United KingdomMuch confusion with the self check in
Clean, stylish room in absolutely perfect location. It was a great place to stay
Stayed in August 2023
Reviewed: 29 September 2023
Barbara
United StatesNot having any humans at the front desk at check in time or managing the hotel during the night weirded me out. We are used to having a human presence in a hotel 24 hours a day for safety reasons. Parking was inconvenient but probably understandable for an inter city hotel.
The interior of the hotel was very attractive and the breakfast was very good.
Stayed in September 2023
Reviewed: 14 September 2023
Hilde
BelgiumWe had some issues in receiving information regarding the keys (there were technical problems): I had to telephone the property myself (late check-in) on the day of our check-in to receive the required information; but is was solved before our arrival. The room was very hot (ground flour); but the property had foreseen 2 fans.
Nice room, very clean, near the center of the city
Stayed in September 2023
Reviewed: 1 September 2023
Eaven
SwitzerlandNice clean rooms
Stayed in August 2023
Reviewed: 1 September 2023
Stanley
United KingdomLift at time of arrival was out of order.
Location new looking accommodations very good
Stayed in September 2023
Reviewed: 22 August 2023
Niina
FinlandBecause of the hot weather the room was a bit hot, fortunately there are big windows to open up. The bed was comfy but the wooden part creaked a bit
Staff was really friendly. Breakfast was really good with fresh berries, and the room was clean. Great location!
Stayed in August 2023
Reviewed: 20 August 2023
Richard
United KingdomLift was out of order, could have brought in a concierge.
Amazing breakfast, great choices, everything you would expect and more! The quality of the hot food , fruit and continental breakfast was excellent. The chef was constantly checking what needed replenishing. Receptionists very professional and communicated well.lift
Stayed in August 2023
Reviewed: 20 August 2023
Lorna
United Kingdomsadly we were on 3rd floor and lifer was out of order, no bar but close to local amenities
nice comfortable rooms , great to have parking available , walking distance to old town. Excellent breakfast with chef constantly topping up supplies
Stayed in August 2023
Sant Boi del Llobregat, Spain
Banbury, UK
London, UK
Rawai Beach, Thailand
Monteveglio, Italy
Colfosco, Italy
Toruń, Poland
Belvès, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content