Alfred-Brehm-Platz 6, Ostend, 60316 Frankfurt/Main, Germany
#169 of 242 hotels in Frankfurt/Main
Guests' ChoiceBased on 825 hotel reviews
7.4Cleanliness
7.7
Comfort
7.4
Location
8.9
Facilities
7.1
Staff
8.7
Value for money
8.1
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Bilguun
MongoliaNot much, just a bit old fashioned set ups, but not a big deal
The location was superb, very close to the center yet so calm and peaceful at night. We also liked that there was a small shop that sells drinks and snacks near by that works until very late.
Stayed in June 2024
Reviewed: 28 April 2024
Marian
United KingdomBreakfast is not great
the location is good
Stayed in April 2024
Reviewed: 21 April 2024
Andreas
GermanySmall bed, no elevator
Location, nice staff, good rate
Stayed in April 2024
Reviewed: 19 April 2024
Kensuke
JapanA little bit smell
Good location
Stayed in April 2024
Reviewed: 19 April 2024
Kanes
ThailandThe exterior looks old. But it doesn't affect the inside of the room.
Large room space. comfortable. Next to the subway station.
Stayed in April 2024
Reviewed: 15 April 2024
Andreas
GermanyElevator didnt work, no safe in the room
Nice Staff, super location, very good price
Stayed in April 2024
Reviewed: 15 April 2024
Tutani
GermanyThere was no coffee or tea in the rooms. This was a bit of an inconvenience
Room was very spacious
Stayed in April 2024
Reviewed: 10 April 2024
Barbara
IrelandGreat location, close to transport right outside hotel. Very easy to find. Very very helpful staff especially when we were leaving and there was a flash train strike. Quite at night, comfy beds and also hotel windows open which is always a plus.
Stayed in March 2024
Reviewed: 6 April 2024
Lillian
SwitzerlandGreat location , good size rooms and carpet free.
Stayed in April 2024
Reviewed: 4 April 2024
Paolo
Italythe shower curtains were not well placed and after the shower the bathroom was all wet
very convenient location, clean and tidy, good service
Stayed in March 2024
Reviewed: 10 March 2024
Yevgen
UkraineWall insulation is not very good. It was audible at night.
The staff was friendly and did everything quickly. Ration price / quality is good
Stayed in March 2024
Reviewed: 2 March 2024
Sergii
UkraineThe bathroom fixtures are a bit old.
Located not far from the city center. Just 2 metro stops away. There is a parking in the backyard for an additional fee.
Stayed in January 2024
Reviewed: 22 February 2024
Niklas
GermanyPretty noisy because of elevator constructions but the doors on the floor were loud as well. The shower was flooding the bathroom..
Centrally located
Stayed in February 2024
Reviewed: 19 February 2024
Petra
Czech RepublicThere was a high level of humidity in our room, so my clothes got damp overnight. The elevator wasn't working.
Good location, near the city center. The staff was nice. Our room had a view of skyscrapers. The room was quite comfortable. Bathroom was nice and clean.
Stayed in February 2024
Reviewed: 18 February 2024
Nihad
GermanyStaff tried to overcharge us for the city taxes. It was also very noisy throughout the night.
Central location, right next to the metro. Everything felt close by.
Stayed in February 2024
Reviewed: 13 February 2024
Florian
GermanySound insulation of doors/walls is a little poor, other guests were having conversation in the corridor which were too easy to overhear.
Staff were very friendly, I was surprised to see the newly refurbished rooms and bathroom, everything was very clean
Stayed in February 2024
Reviewed: 28 January 2024
Marc
GermanyEverything was old. Feels like a travel back in time. But atleast everything was clean. Cushion were too soft. Bad sound isolation.
Location, Price, wifi
Stayed in January 2024
Reviewed: 15 January 2024
Gregor
Switzerlandelevator broken, cold room, heating not turned on in advance by staff (this was beginning of January)
staff, location, parking
Stayed in January 2024
Reviewed: 15 January 2024
Sousan
GermanySmell of the bathroom because didn't have good air-conditioning in bathroom
Stayed in January 2024
Reviewed: 14 January 2024
Luqman
PakistanNothing as such.
Location is good. Everything else was adequate.
Stayed in January 2024
Reviewed: 11 January 2024
Alex
NetherlandsCurtain. Outside the curtain some things need a little refreshing and innovation.
Didn’t have breakfast at Hotel am Zoo Location, staff cool, clean ok bút i was in room 301 and there was just half a curtain só repair it and make it a whole curtain.
Stayed in January 2024
Reviewed: 10 January 2024
Weihong
NetherlandsWifi is so unstable that I have to use my mobile data.
The location is perfect. Zoo metro station is quite close.
Stayed in January 2024
Reviewed: 7 January 2024
Johanna
GermanyWay to the second house
Staff
Stayed in January 2024
Reviewed: 5 January 2024
Phil
IrelandThere wasn't anything we didn't like about this hotel..
The location is good, very close to public transport. The room was large for a city hotel. It was very clean. Very good value for the price we paid. Would definitely stay here again.
Stayed in December 2023
Bournemouth, UK
Barcelona, Spain
Herbsleben, Germany
Roquebrune-Cap-Martin, France
Alkmaar, Netherlands
Nieuwerbrug, Netherlands
Porto, Portugal
Kandy, Sri Lanka
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content