Ferdinandstrasse 15, Hamburg Altstadt, 20095 Hamburg, Germany
#123 of 365 hotels in Hamburg
Guests' ChoiceBased on 935 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
9.4
Facilities
8.3
Staff
8.7
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 3 June 2024
Xin
ChinaI have reserved two rooms, and according to the reservation results, one of our rooms is a smoking room. However, during check-in, we were not specifically reminded of non-smoking rooms, and my colleague was charged a room cleaning fee of 200 euros after smoking.
location is good! Breakfast is normal!
Stayed in May 2024
Reviewed: 27 May 2024
Daniela
United KingdomBreakfast was a bit on the expensive side but tasty and lots of choice.
Fantastic Hotel. Great location and clean rooms, comfortable beds.
Stayed in April 2024
Reviewed: 19 May 2024
Jim
United StatesToilet paper was rough Could be better.
Excellent staff and location.
Stayed in May 2024
Reviewed: 13 May 2024
Peter
DenmarkThis may probably never be changed, but the light switches in the room were very confusing. Hard to figure our what switches operate what lamps.
The room was nice, spacious, and modern, with an integrated bathroom. The staff at the reception were helpful and accommodating.
Stayed in April 2024
Reviewed: 12 May 2024
Julie
SwitzerlandPerfect location, friendly staff. Even our dog got a warm welcome
Stayed in May 2024
Reviewed: 6 May 2024
Alan
United KingdomBreakfast too expensive
Nice unusual layout in the bedroom.
Stayed in May 2024
Reviewed: 27 April 2024
Nicholas
United KingdomDark lifts
Soundproofing
Stayed in April 2024
Reviewed: 24 April 2024
Julio
SpainStaff very professional
Stayed in April 2024
Reviewed: 21 April 2024
Victoria
Malaysiaplease replensish drinking water
Stayed in April 2024
Reviewed: 16 April 2024
Lesley
United KingdomBar closed at 10 and at 2pm on a Sunday. Reception staff could be a bit dismissive of some requests citing that they were busy or policy did not let them deal with requests.
The location, the shower, the bed
Stayed in April 2024
Reviewed: 14 April 2024
Anastasia
France- no shower door which made it too wet in the room - too cold in the room since AC didn’t work for warming up
- clean - location - staff
Stayed in April 2024
Reviewed: 13 April 2024
Chris
United KingdomNothing to dislike.
Location brilliant. We could walk to all central Hamburg sights. Even the fish market is only about half an hour's brisk walk away .
Stayed in April 2024
Reviewed: 10 April 2024
Andrew
United KingdomThe breakfast, whilst good, is expensive.
Room was excellent. Bed was superb; very comfortable. The location of the hotel is very good, being well positioned for all that Hamburg has to offer.
Stayed in April 2024
Reviewed: 7 April 2024
Korobkova
CyprusNo water in the room Not comfortable bad for two persons
Stayed in April 2024
Reviewed: 4 April 2024
Stefan
NetherlandsAlthough the hotel is very good, it is a bit expensive.
Great beds, clean rooms and perfect location.
Stayed in April 2024
Reviewed: 27 March 2024
Bertrand
MauritiusLocation was great
Stayed in March 2024
Reviewed: 13 March 2024
Phillip
United KingdomNothing negative
The location is superb, close to the railway station and closer still to the main art gallery that was the purpose of this trip. Also convenient to the city centre. The hotel is comfortable and all the staff are friendly and helpful.
Stayed in March 2024
Reviewed: 4 March 2024
Loriena
IrelandStaff entering the room twice before the check out time. Shower is in the middle of the room.
Breakfast was amazing.
Stayed in March 2024
Reviewed: 1 March 2024
Yıldırım
Turkeynothing
room was clean and comfortable. size was ok. location was the best. easy to see the city. we didn't use any transportation.
Stayed in February 2024
Reviewed: 29 February 2024
Olegs
LatviaI can't think of anything negative.
I stayed at Barcelo Hamburg multiple times over the years. This hotel never disappoints.
Stayed in February 2024
Reviewed: 29 February 2024
Jesper
DenmarkThere was too much noice from other locations inside the hotel. The staff knocked on the door early in the morning, for no reason.
Every thing was almost fine.
Stayed in February 2024
Reviewed: 26 February 2024
Alexandra
NorwayLifts can be slow at busy times. If using the stairs to get to breakfast you still have to wait for a lift to open on first floor to walk through.
Lick on my door was broken- staff took it seriously and gave me another room. Breakfast had a great selection. Location next to public transport and walking distance to ratshaus.
Stayed in February 2024
Reviewed: 24 February 2024
James
United KingdomService in the restaurant when it is busy was not too good. Not enough staff
Location of the hotel meant we could walk easily to the centre. Bedroom and bed were excellent.
Stayed in February 2024
Reviewed: 22 February 2024
Liselotte
Netherlandswe asked every day to fix the showerhead which they unfortunately couldn't manage to do during the lenght of our stay. the breakfast buffet is fine, but heavily overpriced. a light, thin sheet is on the bed, but if you ask for an extra blanket you will prompty receive one.
great location, trendy lounche and rooms, comfortable bed, friendly staff.
Stayed in February 2024
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