The staff are very nice. They cooperate with the guests and the food is good, but the rooms are very cold. The arrangement only works with air. There is no heating at all. Also, the bathroom is very cold. There is air leaking from the windows.

Stayed in January 2024

The Hotel describes itself as 4 stars, which is an exaggeration. It may have been 20 years ago but hasn't moved on and modernised accordingly. The advertised swimming pool is the size of a hotub and incurs additional costs to use.

The hotel is situated in a busy yet friendly area with plenty of good local restaurants, cafes and shops . The staff at the hotel were extremely polite and helpful.

Stayed in September 2023

- hotel needs a little bit renovation/repairs - small fridge is useless because it cannot hold cold and everything is room temperature - location as said is good but very crowded and a lot of cars in nearby main road - windows in the room are thin! Even when closed you can hear 90% of noise outside - breakfast are doable just because its in price of hotel. If I could choose to have cheaper rooms with no breakfast I would do it like that

- Staff (reception and housekeeping) were great! They helped us in many ways we needed. - Good location in terms of being close to mosques (4 stops by tram) - AC was working even when it was old one for everyone unit

Stayed in July 2023

The hotel is way below 4 ⭐⭐⭐⭐.

Location

Stayed in June 2023

swimming pool was not clean

Stayed in June 2023

The bed or mattress is old and needs to be changed. Inside the rooms needs new painting and old furniture's needs change.

Friendliness of staff

Stayed in November 2021

I won't say this hotel was a 4-star hotel, more like a 2-star. The common areas/lobby were not pleasant to hang around in. There were some sofas and that's all. The area in which the hotel was very busy, and even if you had the windows closed you could hear the road and yelling long into the morning. Also, you could almost hear everything your neighbors did/said. The walls are very thin. The Aircon. did not work, as it was very humid and warm in the room. The beds and pillows were rock, Was very uncomfortable. The staff was, and especially the nightguard was very rude and not helpful at all. Would NOT stay here again.

Decent value for the room. The cleaning was good and they cleaned every day if you wished. Breakfast was ok but not much to choose from.

Stayed in October 2021

Staff communication not freindly at all and serious problem of cleaning and hygiene

The location was good very near to metro station , , staff not friendly

Stayed in August 2021

First they gave us a big room, but the heat was extremely hot we were in sauna, and after when we requested another night they told us you have to pay 25€ for it. So bad so bad

Stayed in December 2023

Health and safety

Nothing at all

Stayed in November 2023

So many things we didn't like. Most important I lost my wrist watch from my room side table ,anxiously that was one of their staff .but they did not admit it . And could not help me in thus regards, I complaint about it .simple answer was we don't know you might have lost it outside . But I was sure I left it on my side table ,when we came back ,watch wasn't at its place. 2) hotel wasn't in the same looking and condition what I saw photos on booking.com. 3)first bedsheets change was after 3 days . 4)breakfast food quality wasn't great 5)fridge and safe wasn't working asked them to change it. 6)tea kettle was there but no cup, nothing else . 7)generally hotel smell wasn't nice . 8)they have not maintain house keeping and cleanliness on daily basis . 9)wonky toilet seat ,kind of broken ,when you sit moves on the side. 10)soap after opening crumbles . 11)in the shower room there was no soap holder or where we could put ,shampoo etc . 12)shower holder wasn't right always goes upward as it wasn't properly fitted 13)torn of duvit cover In a nut shell we felt we been robbed as they advertise them as a four star hotel .

Only location of hotel for us

Stayed in July 2023

Room looked old. Needs renovation

Comfy bed, very good WiFi

Stayed in July 2023

location is ver nice

Stayed in June 2023

staf is very nice, room is clean and breakfast is very good.

Stayed in June 2023

location

Stayed in June 2023

breakfast, staff

Stayed in June 2023

staff

Stayed in June 2023

No bottled water or tea or coffee facilities provided

value for money

Stayed in April 2023

Everything… No toothpaste, bo water, no balm, nothing… everything is greasy and awful. No bathrobe of course :) The kettle is the pearl of the room, have a look at the pics.

This is the worst place I’ve ever been to. They advertise also as if they have sport facilities and a hammam but of course the receptionist told me it’s all closed, no gym no pool nothing. But the worst is how dirty the place is…I nearly vomited when a minute after starting a shower someone’s shaved hair came out of the clogged pipe supposingly… I escaped right away. With all due respect I don’t know who you need to be to stay in such a place… They need renovation and better attitude I think.

Stayed in April 2023

I reserved room with big bed but i fond 2 bed that was so bad

Stayed in November 2022

First day they took money from us before they mentioned about the room and couldn’t provide the right room to us. Second day they promised to give us a better room but it was not even 1 star. The room was dusty, unclean, the toilet was so dirty, water clogged in the shower. After asking several times they didn’t fix anything. Room service cleans toilets and basin with our used towels. The behaviour of the stuff was so rude. We were so afraid that we couldn’t even complain to Booking.com. Disgusting experience. I would never give them even 1 star. Sadly Booking.com rated them 4 star. I want a full refund.

Nothing except the location is almost central.

Stayed in October 2022

This hotel disappointed me in many ways. Firstly, when I reserved this hotel, I saw on its booking.com profile (corroborated by other hotel sites that list this hotel) that there is a "fitness center" on site. But when I arrive there was none, even when I showed them the websites listing said facility on their property. The receptionists were often cold and distant and didn't seem to have good English in many cases and this made communication difficult. Speaking of communication, I had written to the hotel weeks in advance that I wanted a room with a bathtub but when I arrived this wasn't provided. Furthermore, the other guests were often extremely unruly and loud yet the staff did little to control them. One particular incident happened on the morning of Wednesday, September 20th, when I attempted to exit the hotel to explore Istanbul at around 11 am, only to see massive fist fight just outside of the building (and partially in the building, as several belligerents stormed past me to go in and out of the hotel to fight) involving what appeared to be other guests, employees of the hotel, and random bystanders. I also didn't appreciate how the water in the hotel wasn't drinkable, which should be a given in a hotel and has been in almost every hotel I've stayed at (the hotel not providing cups was also a disappointment, as this is another thing I expect from a hotel, especially one with such a good reputation). The wake-up service was also sporadic in its effectiveness, as when I first asked for it during my first night, it didn't manifest and no one called to wake me. But on the second day it worked. The breakfast cafe was also quite lacking in variety and there seemed to be hygiene issues as well. Moreover, when my room was cleaned, my toilet paper wasn't replaced unless I specifically asked for it (in Turkish no less, for which I had to get a friend to help) and this also annoyed me.

The spa/massage service was great. The people working there were polite, professional, and did everything they could to give me what I wanted. They were also open to compromise. The location being within walking distance from Yenikapı station also helped.

Stayed in September 2022

I forgot my headset and charger the hotel never answerd about them

Stayed in July 2022

sweeming pool was cold & dirty & disgusting 🤮 I wouldn’t recommend to any body use that area & even no light & staffs wouldn’t put all light on in that area & if you like to use dry room Souna you have to pay for it it’s funny & I think the owner need to sorted out loud of thing in there !!!

room was clean & breakfast was perfect .

Stayed in May 2022