Despite calling the day before to inform that I needed to check in at 1pm, I found the hotel door closed when I arrived. I had to call in again and inform I was there. But the receptionist came pretty quickly Lift can't be used after 9pm

Staff was nice and the room was clean Big bathroom

Stayed in May 2024

Price is a bit steep Bed is ok but not the best

Nice staff and very accomodating

Stayed in May 2024

Some details were missing the shampoo soap was empty needed to tell the receptionist and also i don’t know if it is supposed to be available or not but there were no cups or electric kettle to make coffee and needed to ask reception as well.

It was very clean and good staff members

Stayed in April 2024

the service staff do not speak german nor english, so it is dfficult to communicate with service if no one else is around. not possible to get breakfast on same day.- Single bed bit narrow and small.

location, elevator is available: great, not always the case. Free coffee at lobby, friendly receptionist almost familiar atmosphere. The Bathrooms have been renovated, very nice showers. Quiet and clean. Windows can be opened.

Stayed in February 2024

No one at the reception when we came, and this is pretty much the same every time we ha e stayed at this hotel. Always a challenge he to get the keys. Also price for parking went from 7euros/night to 15!

Small room but clean and fairly quiet

Stayed in December 2023

Accept it's an old hotel and you'll be fine

This is a basic but cheap and practical hotel. The room was big and beds comfy. Yes it's old and a bit worn but it's perfect for a night and some of these reviews are a bit harsh.. 20 min walk to old town

Stayed in December 2023

for the cost , it was really good

it was really easy to reach from HBF

Stayed in November 2023

The step up into the newly renovated bathroom can be easily missed or forgotten, need to be careful not to kick it or trip

Convenient location, has all you need

Stayed in November 2023

The bathroom had a hair dryer which worked for a few seconds and then would stop. Also, when taking a shower, there was a lot of water going to the other side so that was a bit annoying (glass containing water was too short in this room).

Staff was super nice and kind. Location is perfect, close to Central station and to many trams and buses possibilities. The room was as described, big enough and very tidy.

Stayed in October 2023

Ensuite had been recently renovated, but was very small.

Staff. Coffee machine in lobby. Comfy bed. Very close to rail station.

Stayed in October 2023

It's close to train station. So it's not in the best neighborhood.

Clean, friendly staff, and close to the train station.

Stayed in October 2023

No glasses in room No tea or coffee maki g facilities in room Noise outside

Good bed convenient

Stayed in October 2023

The corridors are a little run-down

Has everything one needs for a short stay.

Stayed in May 2023

The room was really hot since we were travelling in summer

Location is good for parking and taking the bus/metro or a walk into town

Stayed in July 2023

The floor is made of old carpet that triggered some serious allergies. No AC meant sleeping with an open window, which forced me to put some earplugs on (a few drunk ppl, as you would expect close to a train station). I regretted not having a kettle.

The personnel is amazing. I checked in late, had lost some info I needed them to put on the receipt -they stayed patient and professional. All spoke English well and were helpful. Bedroom is the bare minimum, but the bathroom had obviously been renovated in the past years. Everything was kept clean. For the price, it's an excellent place to go to visit Heidelberg or go to an EMBL conference (close to all buses).

Stayed in June 2023

Furniture is really tired, cleaning could be better, few power sockets

Nice stuff, free coffee at reception. There is a hidden kitchen in the room, but since were we not informed about, found it 1 hour before check-out.

Stayed in July 2023

Windows couldn't open fully for air as it was hot

Beds, location was close to the train station and short bus ride to old city

Stayed in June 2023

No water kettle for coffe/tea

We were late due to defect train, phoned if we were still coming and offered a solution also for arrival after 22:00 hours. The hotel is ideal for train travellers because opposite the station. Heavy traffic in the street but well isolating windows.

Stayed in April 2023

No working lift which makes it hard to carry luggage up 3-4 floors. No air-con or fan in summer. Very basic amenities. Seemed not especially friendly to English-speakers.

Clean and close to station.

Stayed in June 2023

Lift didn't work Concerned about fire escape

Breakfast good Location near station

Stayed in June 2023

Unsafe at night.

Good customer service.

Stayed in March 2023

immediate neighborhood at night a little spotty

proximity to train and bus station

Stayed in April 2023

The toiet is extra small, the shower has no barrier to stop water from running to floor and then to room.

The room is small and fine

Stayed in May 2023

I am not fond of showers where you walk in and there is only a pane of glass separating it from the rest. When i am very tired, i am almost walking into that pane with my head first (no harm done so far, but have to try to be careful). I have seen this kind of design in a few hotels though. Water tends to splash everywhere anyway. There was no mini fridge (still it is fine for 1 -2 nights and that price).

Breakfast was good, i wish tea cups were larger but that's almost the same thing everywhere (just my personal preference). I chose this hotel because i needed a place very close to the station. That was my only real criteria this time. Personel was very friendly, i think they try really hard at making the best they can with basic amenities they have - they keep it clean.

Stayed in April 2023