Kaiserstr. 75, 69115 Heidelberg, Germany
#78 of 81 hotels in Heidelberg
Guests' ChoiceBased on 318 hotel reviews
7.0Cleanliness
7.6
Comfort
7.2
Location
8.2
Facilities
6.9
Staff
8.3
Value for money
7.5
Free WiFi
7.0
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End of dialog contentReviewed: 28 May 2024
Dean
United KingdomNot particularly well staffed.
Great location, although near train station so lots of people hanging around outside at times.
Stayed in May 2024
Reviewed: 15 May 2024
Pamela
GermanyDespite calling the day before to inform that I needed to check in at 1pm, I found the hotel door closed when I arrived. I had to call in again and inform I was there. But the receptionist came pretty quickly Lift can't be used after 9pm
Staff was nice and the room was clean Big bathroom
Stayed in May 2024
Reviewed: 8 May 2024
Thierry
CanadaPrice is a bit steep Bed is ok but not the best
Nice staff and very accomodating
Stayed in May 2024
Reviewed: 20 April 2024
Khaled
GermanySome details were missing the shampoo soap was empty needed to tell the receptionist and also i don’t know if it is supposed to be available or not but there were no cups or electric kettle to make coffee and needed to ask reception as well.
It was very clean and good staff members
Stayed in April 2024
Reviewed: 13 February 2024
Adriana
Germanythe service staff do not speak german nor english, so it is dfficult to communicate with service if no one else is around. not possible to get breakfast on same day.- Single bed bit narrow and small.
location, elevator is available: great, not always the case. Free coffee at lobby, friendly receptionist almost familiar atmosphere. The Bathrooms have been renovated, very nice showers. Quiet and clean. Windows can be opened.
Stayed in February 2024
Reviewed: 2 January 2024
Weiss
Czech RepublicNo one at the reception when we came, and this is pretty much the same every time we ha e stayed at this hotel. Always a challenge he to get the keys. Also price for parking went from 7euros/night to 15!
Small room but clean and fairly quiet
Stayed in December 2023
Reviewed: 10 December 2023
Matthew
United KingdomAccept it's an old hotel and you'll be fine
This is a basic but cheap and practical hotel. The room was big and beds comfy. Yes it's old and a bit worn but it's perfect for a night and some of these reviews are a bit harsh.. 20 min walk to old town
Stayed in December 2023
Reviewed: 4 December 2023
Buket
Turkeyfor the cost , it was really good
it was really easy to reach from HBF
Stayed in November 2023
Reviewed: 11 November 2023
Hugh
New ZealandThe step up into the newly renovated bathroom can be easily missed or forgotten, need to be careful not to kick it or trip
Convenient location, has all you need
Stayed in November 2023
Reviewed: 1 November 2023
Carla
GermanyThe bathroom had a hair dryer which worked for a few seconds and then would stop. Also, when taking a shower, there was a lot of water going to the other side so that was a bit annoying (glass containing water was too short in this room).
Staff was super nice and kind. Location is perfect, close to Central station and to many trams and buses possibilities. The room was as described, big enough and very tidy.
Stayed in October 2023
Reviewed: 1 November 2023
Carol
AustraliaEnsuite had been recently renovated, but was very small.
Staff. Coffee machine in lobby. Comfy bed. Very close to rail station.
Stayed in October 2023
Reviewed: 24 October 2023
Hokyun
CanadaIt's close to train station. So it's not in the best neighborhood.
Clean, friendly staff, and close to the train station.
Stayed in October 2023
Reviewed: 3 October 2023
Miles
AustraliaNo glasses in room No tea or coffee maki g facilities in room Noise outside
Good bed convenient
Stayed in October 2023
Reviewed: 31 July 2023
Melis
GermanyThe corridors are a little run-down
Has everything one needs for a short stay.
Stayed in May 2023
Reviewed: 28 July 2023
Lisanne
NetherlandsThe room was really hot since we were travelling in summer
Location is good for parking and taking the bus/metro or a walk into town
Stayed in July 2023
Reviewed: 3 July 2023
Marianne
FranceThe floor is made of old carpet that triggered some serious allergies. No AC meant sleeping with an open window, which forced me to put some earplugs on (a few drunk ppl, as you would expect close to a train station). I regretted not having a kettle.
The personnel is amazing. I checked in late, had lost some info I needed them to put on the receipt -they stayed patient and professional. All spoke English well and were helpful. Bedroom is the bare minimum, but the bathroom had obviously been renovated in the past years. Everything was kept clean. For the price, it's an excellent place to go to visit Heidelberg or go to an EMBL conference (close to all buses).
Stayed in June 2023
Reviewed: 1 July 2023
Elena
NetherlandsFurniture is really tired, cleaning could be better, few power sockets
Nice stuff, free coffee at reception. There is a hidden kitchen in the room, but since were we not informed about, found it 1 hour before check-out.
Stayed in July 2023
Reviewed: 29 June 2023
Lai
AustraliaWindows couldn't open fully for air as it was hot
Beds, location was close to the train station and short bus ride to old city
Stayed in June 2023
Reviewed: 29 June 2023
Cornelis
NetherlandsNo water kettle for coffe/tea
We were late due to defect train, phoned if we were still coming and offered a solution also for arrival after 22:00 hours. The hotel is ideal for train travellers because opposite the station. Heavy traffic in the street but well isolating windows.
Stayed in April 2023
Reviewed: 17 June 2023
Mark
New ZealandNo working lift which makes it hard to carry luggage up 3-4 floors. No air-con or fan in summer. Very basic amenities. Seemed not especially friendly to English-speakers.
Clean and close to station.
Stayed in June 2023
Reviewed: 11 June 2023
Graham
United KingdomLift didn't work Concerned about fire escape
Breakfast good Location near station
Stayed in June 2023
Reviewed: 21 May 2023
Colquicocha
United StatesUnsafe at night.
Good customer service.
Stayed in March 2023
Reviewed: 11 May 2023
Roxanne
United Statesimmediate neighborhood at night a little spotty
proximity to train and bus station
Stayed in April 2023
Reviewed: 9 May 2023
Sherif
EgyptThe toiet is extra small, the shower has no barrier to stop water from running to floor and then to room.
The room is small and fine
Stayed in May 2023
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