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  5. Reviews of Centro Hotel Royal

Reviews of Centro Hotel Royal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Hansaring 96, Neustadt Nord, 50670 Cologne, Germany

Review score

Based on 188 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    6.8

  • Location

    8.3

  • Facilities

    6.4

  • Staff

    8.0

  • Value for money

    7.2

  • Free WiFi

    8.0

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Showing 76 – 100

  • Reviewed: 27 March 2023

    9.0
    Nice and clean.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    I found it a bit pricy.

    Nice and clean. We paid 130euro for 3 people for 1 night.

    Stayed in February 2023

  • Reviewed: 27 February 2023

    4.0
    not worth it for its price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    very small room for it's price, was also a little dirty, if you are staying in koln for longer than 3 days i would not recommend this place at all. the place just feels uncomfortable

    staff were friendly

    Stayed in February 2023

  • Reviewed: 15 December 2022

    10
    Exceptional
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Location Lift

    Breakfast Stuff

    Stayed in November 2022

  • Reviewed: 10 December 2022

    10
    Great value hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No tea / coffee in the room . Breakfast was a bit poor , what was there was nice but not replenished often .

    The staff were lovely. Room was very comfortable, great value for money and location was excellent

    Stayed in December 2022

  • Reviewed: 20 November 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    We arrived tired in the e d of the day from our trip. The person at the reception desk immediately told us that our reservation had been partially cancelled. I went back 10 mins later after checkin with the documents to confirm that I had received the confirmation and payed for the Weekend . He was not friendly, took a long time to check the documents and only showed me a piece of paper almost yelling. I understand that mistakes happen, but politeness and cordiality first!

    big room with enough space for our dog.

    Stayed in November 2022

  • Reviewed: 13 October 2022

    5.0
    not very clean
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    there’s bed bug or whatever insects were bitting me crazily and I got allergic and had to go to the pharmacy.

    the location is near to the exam center nearby

    Stayed in August 2022

  • Reviewed: 8 September 2022

    5.0
    Its just fair but not bad not the best
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    It needs a bit of refurbishment...its and not wheelchair friendly

    The breakfast was just ordinary

    Stayed in August 2022

  • Reviewed: 25 August 2022

    1.0
    Better stay on the street
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    very old building and different from pictures uploaded on the website.

    location

    Stayed in August 2022

  • Reviewed: 7 August 2022

    10
    The hotel was near to the Dom and the shopping district walkable distance.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing was negative

    Nice breakfast and very kind staff

    Stayed in August 2022

  • Reviewed: 28 July 2022

    3.0
    Not pleased...😒
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    On the website it said that the hotel has a parking lot, they made us park on the street and we also paid €5 city tax. We were told that they have a parking lot 500 meters away from the hotel, but they were going to give us the code the next morning, when we were already leaving.

    Stayed in July 2022

  • Reviewed: 19 July 2022

    3.0
    Not recommended
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn’t clean. There was hair in the shower drain. Comforter had a clean upper sheet but the comforter itself was very dirty. The room had terrible lights. Three of them didn’t work and the one working was very dim. We had to use phone’s flashlight at night. The lift was out of order, we had to climb 4 floors with heavy luggage. Overall, the room looks so much better in the pictures, doesn’t match with the reality.

    Staff was helpful

    Stayed in July 2022

  • Reviewed: 8 July 2022

    1.0
    DONT STAY HERE
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    it is lack of mantenience and is really ugly it has no elevator (is damage/kaput) and the rooms have a lot of moist and damage in the furniture and even the bathroom

    IT IS NOT WHAT IS SHOW IN THE PICTURES THIS HOTEL SHOULDNT BE LN BOOKING

    Stayed in July 2022

  • Reviewed: 7 July 2022

    4.0
    desapointed
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    there was a bad smell coming from the toilet also the bed has a strange smell, when I wake up, I saw the real color of the blanket and pillows very dirty, as much as I want not to be mean with the cement I think it’s important to share my experience, also breakfast was nothing there was not bread, when I arrived I had to wait 35 min to check in, I’m always traveling and rarely I do a review like this, but after paying 140€ per one night no worth at all, the guy at the reception was nice though!

    nothing

    Stayed in July 2022

  • Reviewed: 27 June 2022

    1.0
    Catastrophic, we left after 20 min.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Room was an absolute catastrophe, we could not shut the door properly, back window looked onto a trash pile. TV did not work, remote control had batteries. When we asked about the remote the desk clerk indicated that the cleaning personnel would have a look the next day. The pictures we saw of the property looked nothing like the actual property. I strongly recommend staying away from this place.

    Stayed in June 2022

  • Reviewed: 26 June 2022

    10
    EXCELLANT IN ALL RESPECT
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    SLIGHT DELAY IN ROOM ALLOTMENT

    ROOM,BREAKFAST AND LOKATION EXCELLANT

    Stayed in June 2022

  • Reviewed: 9 June 2022

    4.0
    Misleading photos.. Dirty
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    - The main entrance didn't have a lift or wheelchair accessibility so we had to carry up our heavy luggage. - The keys to the room are huge and heavy. - The pictures of the property are nothing like what it is in real life. - The carpet is the same outside, inside and on stairs and isn't clean. - Carpet, chairs and curtains are the sort of busy colour to not see dirt as easily, like what you get on public transport and you could see they haven't been cleaned well for a long time. - The room itself was cleaned but not deep cleaned. A lot of areas with dust, and mould. Especially in the bathroom, felt really uncomfortable to shower surrounded by mould spots on the wall. - The walls are not isolated at all, we could hear everything from the room next to us, even normal level conversations. - The bed mattress is a spring one, as we haven't slept on one like this in a long time we could really feel as if we were sleeping on the metal springs directly. - The staff at the end didn't ask how our stay was, so we weren't even able to give this review directly to them.

    There was a lot of space in the room and the location of the hotel was close to the city centre. This is why we booked a hotel in that area. The included breakfast was good enough given the price we paid for the room. Locker room available to leave your luggage

    Stayed in June 2022

  • Reviewed: 4 June 2022

    9.0
    Very good stay👍
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The shower tub in the room was too deep and a little bit risky for small person or little kids. When stepping out you have to grip to the walll for your feet to touch the ground.

    Very good place. Very clean. Staff was exceptional, very nice. The breakfast was what you could expect. Will book again if traveling in the city.

    Stayed in May 2022

  • Reviewed: 20 May 2022

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    Nothing in specific

    The silence of the region

    Stayed in March 2022

  • Reviewed: 14 May 2022

    1.0
    never again in my life! disgusted
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    i booked a room with balcony, we got a room with a view of crowded back garden. the staff was really unprofessional. the management lacks in qualification. the price was way to high for a room this dirty and a view of a back yard

    Close to central station

    Stayed in April 2022

  • Reviewed: 10 May 2022

    9.0
    Superb
    • Business trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    room was a little bit small

    location is great,cleanliness

    Stayed in May 2022

  • Reviewed: 7 May 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    good breakfast

    good location

    Stayed in May 2022

  • Reviewed: 20 April 2022

    1.0
    Terrible
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was dirty (we saw hair in our towels and bed). It is also very old and should be urgently painted. The window was broken and the curtain must be replaced. Besides, there was a light turned on outside the room which led it not dark. Last, but no least, the wall are slims and we could hear the room beside ours. The photos on booking don't represent the actual hotel

    The staff was very polite

    Stayed in April 2022

  • Reviewed: 20 April 2022

    5.0
    if you have no money its good place to stay
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    shower was full with water all facilities was old in morning i had no breakfast to eat i heard all neibhours

    nothing

    Stayed in April 2022

  • Reviewed: 19 April 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was excellent

    Stayed in April 2022

  • Reviewed: 4 April 2022

    1.0
    Absolute disappointment
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Our stay was highly disappointing. The heating did not work for our entire stay there, we were freezing is such cold weather. We complained twice about the issue but no action was taken. The guy at the reception named Khalid was the the first one to know about it. Not only he didn’t do anything about it, he did not even bother to inform the employee at the next shift about the the issue, the only thing he informed was that we have 3 damn glasses and a plate, highly unprofessional. No intercom in the room, he gave us a number to call in case of any issue, but no one ever answered that one. Since we did not sleep all night in the cold, we asked for an extra hour after the checkout time, and oh boy they made such a huge issue about it. He was asking us for €20 if we wanted 30 mins longer, calling it a motivation to let us stay. The rooms were okay in terms of cleanliness and the location was good but apart from that it was a such a huge disappointment. Never going back ever!! 🥵

    The only good think was the location.

    Stayed in April 2022

Showing 76 – 100

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