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Reviews of Cityhotel Storch

Gladbacher Straße 32, Neustadt Nord, 50672 Cologne, Germany

#233 of 239 hotels in Cologne

Guests' Choice

Review score

Based on 90 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.2

  • Location

    7.8

  • Facilities

    6.1

  • Staff

    7.2

  • Value for money

    6.5

  • Free WiFi

    6.9

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Showing 1 – 25

  • Reviewed: 15 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Toilet was private but on a different floor from the room.

    Very clean, staff friendly Bed comfortable.

    Stayed in April 2024

  • Reviewed: 9 December 2023

    7.0
    Good value for money
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Quite close to the centre. It’s a walk but not too far. Price is good, room was good. It’s fine for short stays. Exactly what you need for a city trip hotel.

    Stayed in December 2023

  • Reviewed: 23 November 2023

    6.0
    Ok for a short overnight stay
    • With a pet
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    The house is old, the stairs are steep, there is no lift, in the room there was no heating, no glass for water to take medecin, no personal except a grumpy old man in the afternoon who gives no information, breakfast only starts at 8.00am.

    The location is good, the house is perfectly clean, the breakfast was pleasant, they accept dogs.

    Stayed in November 2023

  • Reviewed: 11 August 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    The bathroom was really small. The room was on the fifth floor with no elevator.

    The room was clean. The bed was very comfortable.

    Stayed in August 2023

  • Reviewed: 11 May 2023

    5.0
    Felt we had done a survival course staying here but friendly treatment helped!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could be described as “rooms” rather than “hotel” Ring a street entrance bell for buzzed in entry then steepish flight to desk for registration then 6 more flights of stairs (all currently ducktaped for redecorating) to our top floor rooms. Even though knew in advance no lift, quite an undertaking. Bathroom- No glass or even a paper cup to drink from or take medicines. Curtain very worn in smaller room. If you want tea or coffee in room byo everything you need! Larger of our rooms couldn’t be locked from inside.

    Clean bathroom and room. Help on arrival but glad we had a little german; friendly English speaking help on departure. Good wifi connection. Good hot water in easily operated shower. There was a very nice organic cafe (cafe goldjunge) across the road for breakfast/light lunch (we went 9 am. Not sure how early it opens. 105 euros per room per night and fairly central was reasonable… but there were quite a lot of drawbacks especially for elderly visitors. Location ok for good walkers but not on an obvious bus route into town.

    Stayed in May 2023

  • Reviewed: 13 March 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No hangers in bathroom, very invovienent but could be fixed easily. No glasses or cups.

    location

    Stayed in March 2023

  • Reviewed: 5 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Really poor wifi and unclear checkin process

    Stayed in March 2023

  • Reviewed: 11 January 2023

    6.0
    Rude host, expensive room but doable for two nights
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    The man at the 'reception' was rude and ruined the experience. He seemed to be pissed off at the fact that we were Italian and travelling with a dog (for which we asked prior permission and paid extra) and completely sarcastic and with lack of empathy towards my elderly father with mobility issues. When he told us the room was on the top floor, and I kindly asked if they had a lift since my dad could barely walk, his reply was a laugh with 'go for a walk'. Completely rude and unnecessary to treat paying guests like that.

    While the building was under constructions, our room was recently renewed and comfortable. The downside was the bathroom as having a shower meant flooding the whole bathroom and they didn't have hangers to put your towels on. It seemed to be near many transport links.

    Stayed in December 2022

  • Reviewed: 5 December 2022

    5.0
    Ok for a 2/3 day stay.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    No lift at the property. We had to climb 3 storeys to our room. This property was also being renovated and it could do with some more frequent housekeeping.

    Centrally located. Walking distance to Cologne's train station, Cathedral and Cologne's christmas markets. Also walking distance to Rudolfplatz where one can visit a beautifully set christmas market and lots of restaurants and shops.

    Stayed in December 2022

  • Reviewed: 25 October 2022

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    the room was too small

    good location, the building was ok cleaning ok

    Stayed in September 2022

  • Reviewed: 24 September 2022

    7.0
    7/10
    • Business trip
    • Solo traveller
    • Single Room with Private External Bathroom
    • Stayed 1 night

    I booked a room with an external bathroom, but I didn't expect to have to go downstairs to use the toilet. The hotel was under renovation and not finished yet. I found it quite expensive for what it was.

    The room was clean and staff were friendly. The self check-in procedure was easy.

    Stayed in September 2022

  • Reviewed: 2 September 2022

    6.0
    it was a nice experience but I spent very little time at the property
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    ongoing construction work in the hallway very small rooms

    it was clean and it had a central location

    Stayed in September 2022

  • Reviewed: 11 July 2022

    7.0
    Good
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    the room was very hot

    really clean

    Stayed in June 2022

  • Reviewed: 10 January 2022

    5.0
    very friendly staff
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bassin of bathroom was clogged - the Metal „unclogger“ could not be lifted

    where it is located

    Stayed in January 2022

  • Reviewed: 6 December 2021

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    I’ve tried to reclaim the lost earring and after they agreed to send it to me back I’ve been ignored by the staff- I find it very unprofessional

    Stayed in October 2021

  • Reviewed: 23 September 2021

    7.0
    Nice hotel to spend the night
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The bathroom was a bit small for me (Height: 186 cm, 95 kg) but was very clean! Showerhead could need a replacement soon since only half of the holes really worked which prolonged showering a bit.

    Very nice and polite Host who helped out in every way he could. The room was clean. The hotel is right next to a few restaurants and grocery stores are within walking distance.

    Stayed in September 2021

  • Reviewed: 13 April 2024

    2.0
    Overpriced despite being a building site.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It wasn't good, my room was particularly noisy. You could hear people coming and going at all hours in the morning. They were also decorating the hotel at the time so it didn't make a great impression. And it sounded like workman outside my door at 7.30 in the morning painting. It was also way overpriced, I believe that I deserved a refund based on the condition of the place when I arrived and the noise throughout the night.

    Stayed in April 2024

  • Reviewed: 4 December 2023

    1.0
    Disaster...
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The toilet outside...The room was very small than promised.

    Stayed in December 2023

  • Reviewed: 24 November 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was so cold ! Especially the floor , Even if heating was on all the night

    Stayed in November 2023

  • Reviewed: 3 July 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There wasn't a microwave in room.

    Location was excellent!

    Stayed in July 2023

  • Reviewed: 28 May 2023

    2.0
    Disappointing.
    • Leisure trip
    • Solo traveller
    • Single Room with Private External Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The room was much smaller than in the pictures. The room was quite dirty.

    Stayed in May 2023

  • Reviewed: 17 May 2023

    8.0
    NEW but Tiny
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Too small for the price

    Brand New.

    Stayed in May 2023

  • Reviewed: 20 April 2023

    1.0
    We got no sleep and felt unsafe! Gross! I have plenty more photos if you would like them.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing~ property was grossly misrepresented. It was filthy, dirty. So small one person could barely fit in the room. Broken shower & hot plates. Stained bed headboard walls and curtains. Wallpaper peeling dirty floors, dirty bedding, dirty towels. Mattress falling apart. No one to greet us no one to contact. We were told the owner of the property was out of the out of the country. We felt very unsafe! I would like a total refund. Please! There was no lobby. This was not a Hotel. Our reservation had been canceled. Not but a day or two before we got an email of our new accommodations

    Location was nice.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    1.0
    awful hotel stay, avoid!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    they double booked our room, there was a man in our room in his boxers. the shower didn’t work, the bedsheets were stained yellow, the sink was clogged, the plugs didn’t work, the lights didn’t all work, the renovation work began at 7:30am even on Saturdays. the walls are paper thin so can hear everyone else in the building. staff were rude and unhelpful and avoiding us after the room mishap which was their fault. we asked for a refund, at least for the first night as they gave us a tiny room (not the one we booked and paid for) and they have ignored us via email, booking.com and won’t answer the phone. shocking customer service.

    the location. that was it. nothing about our stay was enjoyable.

    Stayed in April 2023

Showing 1 – 25

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