Breakfast time could be extended another hour, especially for people looking for leisure time. The shower needs a glass door, otherwise the guest does a big mess taking a shower, which translates into less comfort. Parking could be less expensive (i paid 24,00/night), this will really make a difference for my next stay.

Nice view, good bed size, clean, good breakfast, nice lounge, good staff service, enough shampoo and body wash available, fresh quality towels.

Stayed in June 2024

I missed a shower cap in the bathroom. Nothing else to say.

the hotel is located in a quiet area and the room size is good.

Stayed in June 2024

Staff was not that friendly, very busy when we checked-in with only one person handling everything. On the check-out, the taxi button was not working and there was no option to send the bill through email only printed paper.

Comfortable bed, spacious room for 1 person. Lots of towels.

Stayed in May 2024

Great location and friendly staff with a can do attitude!

Stayed in June 2024

Breakfast was excellent

Stayed in May 2024

The prices of the restaurant are too high. It does not worth the breakfast option and the food that is offered. The room had only 1 chair for 2 people - not convenient when you want the relax inside it.

The location is good - view to the Alster and a few minutes walk from the bus and not far from the subway. The area is not busy and quiet. The staff was kind and helpful. The "Standard King room with Alster view" was great for a basic stay. The lobi was providing comfortable and enough space to chill.

Stayed in May 2024

Hotel is new and in good condition.

Stayed in May 2024

Nothing really. The heat generated from the ‘fridge’ below the safe made the inside of the safe very warm for things like a camera or a tablet. A very minor criticism.

Immaculate property in a quiet residential street with easy access to Hohenfelde and the colourful and lively St Georg. Central station is within walking distance, but may be a challenge with heavy luggage. Public transport nearby. Lovely room with safe, ‘fridge’ and air conditioning. Very comfortable bed and beautifully appointed bathroom with toiletries supplied. Excellent breakfasts with a fantastic choice in a very pleasant breakfast room. Professional, friendly and smart members of staff. Very near the Alster lake which is glorious for strolls.

Stayed in May 2024

Nothing

The quiet location near the lake alster

Stayed in May 2024

The bed was very comfortable room service was amazing

The staff and the decor of the place

Stayed in May 2024

Check is quite late at 3pm. Some flexibility would be welcome.

The location is excellent and within walking distance to several restaurants. It's also quite a comfortable walk to the city centre. The area around the hotel is beautiful and makes for lovely evening strolls. The room we had was very comfortable and we were lucky to have a balcony that provided a view of the lake in the distance and awesome sunsets. Breakfast is hearty and provides a variety of options. The Customer service is excellent.

Stayed in May 2024

The room exceeded my expectations.

The room and bathroom was cozy and clean.

Stayed in April 2024

Strong odor of cigarette when entering room even after daily cleaning service, frowzy.

Nice, and wide variety of breakfast. Overall the hotel is at a beautiful place close to Alster lake.

Stayed in May 2024

The air conditioning was quite noisy (on mid-power) and not as cooling as would be comfortable for sleeping if you are used to a cool environment. Despite you want to keep your towels, the maid changes them daily (and sometimes forgets to make the bed instead).

The hotel is comfy and everything is well maintained, looking newly renovated. Breakfast offers a great selection and on weekends is available till 11 am. Coffee machines are complemented with filtered coffee and lactose-free milk is offered, too (greatly appreciated!). There's a tiny shop in the lobby with basic supplies. Parking in the garage is for a fee which I consider quite high (26 EUR / night) taking into account the already quite high room rates. On the other hand, offers two Tesla Destination chargers for no additional charge, which is a plus. A subway station is 5 minutes walk away. Several good restaurants are in the vicinity (check out the Brazilian Xodó on Hofweg).

Stayed in May 2024

The bar and shop quite overpriced

Staff and cleanliness

Stayed in May 2024

Parking is super expensive. Sauna opens at 4pm only until 10pm so unfortunately it didnt match our timetable.

Location was convenient for bus and u-bahn. The room is clean, comfortable and well sound isolated.

Stayed in May 2024

Great location slightly outside city centre, close to public transport.

Stayed in May 2024

The location

Stayed in April 2024

Travel was related to Hamburg Marathon. Breakfast should be adapted, ie light buffet earlier.. some more attention to the need of big fat events needed. This is a management task… small things can make a huge difference.

Accommodation and service very nice

Stayed in April 2024

Excellent breakfast, comfortable room, easy parking.

Stayed in April 2024

Price is a little bit high

Great staff. Good breakfast

Stayed in April 2024

N/a

Very nice hotel

Stayed in April 2024

Very clean and comfortable

Stayed in April 2024

food was great

Stayed in April 2024