Fabulous place with great service and SPA to fill your weekend with tranquility relax and recharge batteries. It worth mentioning that place used to be a castle with all the authentic attributes to make your stay unique

Stayed in October 2022

The wifi hardly ever worked, especially not in our room on level 3. On Sundays, breakfast for hotel guests is until 11:00, and they make sure you leave at that time because the Champagne Brunch starts right after. So we were asked to leave at 11:15, despite having just ordered more drinks. Also, the SPA is a bit small, at least there usually aren't any spots available in the quiet areas because other guests reserve them in the mornings.

The staff was very nice, the hotel is very spacious with a nice outdoor area, and they offer all kinds of services for the guests. They made bookings for us, helped us with questions and offered to bring us to our room. The room was great, slightly old appliances but comfortable, clean, spacious, nice lighting, quiet, comfy beds, pretty look.

Stayed in October 2022

the breakfast is average. The garden is average

I like the bed and pillow. They are very comfortable. The staff in reception is very nice. The facilities are good. The interior of restaurants is good.

Stayed in September 2022

Was charged 28 euros for the parking. Parking not free for hotel guests？Really confusing. Even more baffling is that the hotel tried to charge me for breakfast while it was already included in the booking. It can do better.

The facilities are great, the decor is elegant and it was an enjoyable stay on the whole. The buffet was decilious as well.

Stayed in September 2022

Better to pay a little more to get a bigger room; standard room is rather small

Stayed in June 2022

Had to leave and be some where else

The staff

Stayed in August 2022

The place itself is beautiful but surroundings not that much hence why we primarily stayed in the hotel and enjoyed the facilities particularly the spa and the terrace. Check in could have been a bit faster but overall a very good experience.

Really nice room with air conditioning and high ceilings. Bathroom fine but don't like shower in bath for safety reasons. Had a great dinner in restaurant which was reasonably priced. Spa was nice. Staff very professional.

Stayed in August 2022

the castle is a bit isolated on a hill, we stayed on the property for 2 nights and had good fun but not sure there is much to see in the surroundings, but then again that didn't bother us

everything, it was a very nice place to stop over for 2 nights.

Stayed in August 2022

The hotel was great. The best part of the stay was the friendly staffs.

Stayed in August 2022

Great atmosphere, great building and decorations. Very helpful staff. Delicious breakfast.

Stayed in July 2022

Nothing

Everything

Stayed in July 2022

Nothing

Awesome hotel

Stayed in July 2022

not applicable

unique location, amazing staff. special thanks to Manager Johannes Pfahl, who goes out of his way to help. thanks

Stayed in July 2022

We didn’t book on the day. We were told the hotel was fully booked by reception. We told him there were rooms available with booking.com. He wasn’t interested in our conversation. We then had to book through booking.com and told him we had booked. He was extremely disappointed and was reluctantly informed his superior before we could do our check in. His supervisor was great and friendly.

For an isolated hotel like Althoff, it was not a bad hotel. Great facilities and great scenery. Manager on Site was fantastic and extremely helpful. Food was ok like any German restaurants.

Stayed in May 2022

very well maintained and staff very helpful

Stayed in April 2022

nothing

beautiful property and grounds

Stayed in January 2022

The restaurants on the premises are very expensive. The Enoteca restaurant we went to was nice, but not worth the price imo. To go to the sauna you need to walk with your robe through the lobby, which feels weird and inconvenient. The pool was not heated, so unusable in winter.

Beautiful hotel and room, welcoming staff, nice saunas. Feels luxurious, very comfortable bed.

Stayed in March 2022

Very attentive staff wonderful food and a spacious room

Stayed in October 2021

We checked in the evening hours and wanted to eat. Well, you cannot ask for a salad, for a room service. You have to pick up from a menu online. When we went to the restaurant, we could not be served because there was no vacant place. That was disappointing. The bathroom was clean but there was mould on the tiles and bath at the corners. Didn't expect to see that in a a place like that.

Beautiful place, very impressive. Big room and bathroom. Beverages, free of charge in the room. The clerk who first served me, was very polite and helpful.

Stayed in October 2021

fantastic on every level of hospitality

Stayed in October 2021

It’s a true 5 star hotel: perfect!

Stayed in October 2021

Behind the castle it has been build, no green park anymore. We waited very long at the Enoteca when we got there for dinner The rooms are very small Some lights where down

Staff is super friendly, service is very nice. The castle itself is very beautiful. Sauna and swimming pool where great Nice attention for our honney moon (rose petals, nice pastry) and very comfy pillow for our dog

Stayed in August 2021

Had initial difficulty with internet access

room was nice, common areas luxurious, breakfast fantastic, no restaurants visited this trip

Stayed in July 2021

Small con: parking expensive, especially taken into account the ample space.

Staff was helpful and kind. Nice room. Beautiful castle, Good quality facilities. Room, building well renovated.

Stayed in July 2021

Everything was amazing, best service

Stayed in June 2021