Passstraße 2a, 52070 Aachen, Germany
#14 of 43 hotels in Aachen
Guests' ChoiceBased on 242 hotel reviews
8.0Cleanliness
8.6
Comfort
8.3
Location
8.0
Facilities
8.2
Staff
8.8
Value for money
8.5
Free WiFi
8.1
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End of dialog contentReviewed: 23 May 2024
Utop446
ArgentinaDidn't had a door between the main bedroom and the living room (basement room for three people). Some fixtures need adjustments (bathroom) but nothing serious.
The bountiful breakfast is included! It's really close to the main hot springs (Carolus Thermen) not far from the center itself. The room had an electrical water kettle, tea, coffee and two TVs. Really good price/quality relation.
Stayed in May 2024
Reviewed: 20 May 2024
Marco
ItalyThe coffee was no good and there was no option to get warm milk or w cappuccino.
The hotel was nice. The room was spacious and clean. It has an elevator. Big windows.
Stayed in May 2024
Reviewed: 18 May 2024
Michael
SpainI don’t think (or couldn’t find) cooling controls - not sure there’s air conditioning
Very convenient to the DigitalHub, easy walk to the old town, clean and modern room
Stayed in May 2024
Reviewed: 16 May 2024
Hildo
NetherlandsA bit noisy street. But it's okay because the hotel is in the central city.
Friendly staff. Very good and diverse breakfast.
Stayed in May 2024
Reviewed: 12 May 2024
Vera
LuxembourgThe room was comfortable (especially the bed), breakfast was great, and the contactless check in very smooth.
Stayed in May 2024
Reviewed: 16 April 2024
Benjamin
Czech RepublicWe were asking about parking, and thought it had been agreed but then the Hotel did not answer messages or pick up the phone, so we found street parking. Breakfast was advertised until 11.00, we went down at 10:15 to be told that we had 15 minutes to eat and leave, there was not much left. The receptionist realised the mistake and tried to make up for it, not so the woman in the kitchen. It was a very unpleasant experience.
The bed was excellent, we slept perfectly and the location is good.
Stayed in April 2024
Reviewed: 14 April 2024
Robert
GermanyNo Wifi as advertise
Breakfast was good, room clean, nice staff
Stayed in April 2024
Reviewed: 4 April 2024
Iliya
BulgariaRooms for breakfast weren’t large enough. When the hotel has many guests, have to reserve a time slot for breakfast. But the interior was great!
Location, staff, food, almost everything.
Stayed in April 2024
Reviewed: 17 March 2024
Rory
United KingdomNice breakfast; staff helpful with parking location; short walk to city centre.
Stayed in March 2024
Reviewed: 1 March 2024
Rose
United KingdomIt would be good if the reception offered two cards at check-in if one party wants to do something different especially as reception is not manned during office hours. The packaging for condiments could be reduced to minimise plastic waste.
The breakfast had lots of options for different tastes. The hotel was in a great location for us with easy walking distance to the old town.
Stayed in February 2024
Reviewed: 21 February 2024
Kay
IndonesiaStrategically located. Breakfast is better than I expected for a european hotel. Price is good!
Stayed in January 2024
Reviewed: 27 January 2024
Stefania
BelgiumIt was clean, had a nice breakfast and well located.
Stayed in December 2023
Reviewed: 15 January 2024
Wojciech
United KingdomLack of parking, but you can park nearby for 5 euro per day
Kettle in the room for making tea and coffee
Stayed in January 2024
Reviewed: 15 January 2024
Iwona
United KingdomA bit not clear parking information
Great breakfast and coffee
Stayed in January 2024
Reviewed: 28 December 2023
Alex
BelgiumNothing to speak of!
Location was 10 min walk to downtown. The large room was clean and cozy. Free and good breakfast. Great value for money!
Stayed in December 2023
Reviewed: 25 December 2023
Ire
NetherlandsSome staff are not very friendly. They walk around looking bored and reply short and tempered. The room is not well maintained. The bed and bad linen is clean and well maintained but the room is neglected. I am afraid this family hotel suffers from some lazy, uncaring staff(not all). Hope they catch up and I would still recommend it and go there.
The location and room. The communication is friendly, fast and made me feel welcome. Parking reservation is worth it. Busstop to city centre close by.
Stayed in December 2023
Reviewed: 24 December 2023
Frank
NetherlandsGood breakfast and friendly staff
Stayed in December 2023
Reviewed: 14 December 2023
Christian
Germanyit often was to loud
Stayed in November 2023
Reviewed: 6 December 2023
Damla
GermanyStaffs are lovely and friendly. I really liked the breakfast and atmosphere. Thank you
Stayed in December 2023
Reviewed: 24 November 2023
Laercio
BrazilNothing.
Family owned hotel, good location, clean. Excellent breakfast!
Stayed in November 2023
Reviewed: 20 November 2023
Martin
Germanythe bed and the pillows
locartion, breakfast, competences of the staff
Stayed in November 2023
Reviewed: 17 November 2023
Galina
BelgiumThere was a bit of a draft from the window.
Very comfortable room with big bed, sitting area, coffee/tea maker and mini fridge.
Stayed in November 2023
Reviewed: 12 November 2023
James
New ZealandThe room was very nice and comfortable
Stayed in October 2023
Reviewed: 26 October 2023
Richard
United KingdomIt's not the fault of the hotel, but I didn't particularly like the location. And it was a long walk from the Hauptbahnhof.
I'm writing this 5 weeks later, but I remember the room being comfortable and clean and the staff helpful. The breakfast was quite good also.
Stayed in September 2023
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