An der Alster 72-79, St. Georg, 20099 Hamburg, Germany
#9 of 361 hotels in Hamburg
Guests' ChoiceBased on 382 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.1
Staff
9.4
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 7 May 2024
Paul
United KingdomPrice for alcohol
A outstanding hotel with much history. Ambiance, Room and food excellent. Truly a 5* experience. Staff extremely efficient and friendly.
Stayed in May 2024
Reviewed: 5 May 2024
Jonathan
United KingdomNo complaints, everything was perfect
Grand traditional hotel, so comfortable with a beautiful view and every convenience, wonderful staff and stunning food
Stayed in May 2024
Reviewed: 4 May 2024
Kenichiro
JapanThere is no bidet in the restroom.
Special atmosphare, delicious breakfast, excellent staff, and wonderful room. This trip, our honeymoon, was celebrated by hotel. Thank you so much!
Stayed in May 2024
Reviewed: 30 April 2024
Bjjb
GermanyThe room was a little pokey (though very comfortable), but we booked late. The (pleasant) pool area could probably use a bit of an update.
The hotel is beautiful, spotless and lives up to 5 stars. Staff were extremely friendly and professional. Nice tasteful bar(great selection of cocktails), and the breakfast room is lovely. Breakfast was exceptional, served until a civilised 12 at weekends, and the WiFi was fast.
Stayed in April 2024
Reviewed: 29 April 2024
Margot
United KingdomWe loved all the facilities Very comfortable beds and quiet room The staff were all very polite and helpful. We would go there again as long as we could get another good deal. Thank you.
Stayed in April 2024
Reviewed: 21 April 2024
Genevieve
FranceLocation and level of Luxus We also went because it was a James Bond location
Stayed in April 2024
Reviewed: 15 April 2024
Renee
United KingdomFor a hotel of this caliber, I was expecting turndown service to be automatic. Turndown service did not include a chocolate on the pillow which was disappointing. No tea kettle or tea provided in the room.
I liked the atmosphere and the breakfast. Room size was great. When I asked about turndown service, they immediately implemented it as a special request. Very helpful front desk staff.
Stayed in April 2024
Reviewed: 15 April 2024
Harumi
JapanNothing
I could see the lake at hotel room .That’s so great.
Stayed in March 2024
Reviewed: 5 April 2024
Jörgen
SwedenThe concierge service was outstanding and very helpful.
Stayed in March 2024
Reviewed: 19 March 2024
Leslie
United KingdomBreakfast was excellent. Location was also excellent
Stayed in March 2024
Reviewed: 17 March 2024
Mark
United KingdomNothing, everything was perfect.
It was just like hotels used to be, elegant and luxurious with exceptional standards of service from courteous and friendly staff.
Stayed in February 2024
Reviewed: 14 March 2024
Bradley
United StatesNothing. That's why I always stay here when I visit Hamburg.
Always a pleasure to stay here. The location is great, the staff are friendly and helpful and the space is beautiful. It's a classic hotel.
Stayed in March 2024
Reviewed: 13 March 2024
Petra
United Kingdomeye for detail for example yoga mat in room cupboard, energy bars and water bottles at hotel entrance. Warm and welcoming ambiance. Very helpful and friendly staff. The location is just around the corner of the Hamburger Kunsthalle and Jungfernstieg is just a short stroll away. We absolutely loved our stay and would definitely recommend.
Stayed in March 2024
Reviewed: 12 March 2024
Stela
Czech Republicnothing to say, everything was exceptional
I enjoyed everything about my stay - the hotel is gorgeous, with high sealings and a lot of personality. Everyone I interacted with was very genuinely friendly. My room was spaceous, with a comfortable desk
Stayed in March 2024
Reviewed: 26 February 2024
Review
United KingdomWonderful hotel. Lovely big room. Made our stay in Hamburg very special.
Stayed in February 2024
Reviewed: 25 February 2024
Bio022
SwitzerlandThe cigar lounge smelled of cigarettes, the pool area smelled musty and it could use a renovation. Also, they allow dogs in the hôtel, so often we couldn't hear because of barking.
The decor, the room, the breakfast, the staff and concierge. The hôtel was thematic, exceptionally well done, like living in 1920's where everything looks new and plush.
Stayed in February 2024
Reviewed: 2 February 2024
Ekrem
TurkeyAll of them is good
Stayed in January 2024
Reviewed: 1 February 2024
Nikita
LatviaWifi speed is literally 1 Mbps. Not possible to use.
Stayed in January 2024
Reviewed: 21 January 2024
Willem
BelgiumEverything excellent. Great staff, friendly and attentive. Room was great, with a superb cosy bed.
Stayed in January 2024
Reviewed: 13 January 2024
Yvonne
United KingdomNothing.
Beautiful room overlooking the lake, excellent breakfast of the very highest quality in another lovely room, wonderful concierge and staff, and tremendous dinner.
Stayed in January 2024
Reviewed: 10 January 2024
Andrew
United KingdomAmazing stylish hotel with great views of the lake. Very friendly and professional staff helpful and kind. Standards of cleanliness 10/10.
Stayed in January 2024
Reviewed: 9 January 2024
Angela
United StatesThere were elevator issues when we were ready to check out. That said, maintenance had already been called.
The lobby was lovely, and our dinners in the bar were great. We had a very comfortable room with a beautiful lake view. The staff was friendly and helpful-especially Alex, the doorman, and Sophie at reception. Breakfast was delicious, and our lunchboxes were perfect. Our teddy bear is adorable.
Stayed in January 2024
Reviewed: 6 January 2024
Massimo
GermanyWaiters sometimes forget the order but generally very professional.
Excellent location and facilities and friendly staff. Outstanding breakfast. Exquisite Ambiente. Comfortable and spacious rooms.
Stayed in January 2024
Reviewed: 30 December 2023
Cara
GermanyLighting in the bathroom was not good enough to put your make up on and the bar closed at midnight - I am not Cinderella
Charming staff, super comfy bed
Stayed in December 2023
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