Poststr. 8, Gallusviertel, 60329 Frankfurt/Main, Germany
#94 of 242 hotels in Frankfurt/Main
Guests' ChoiceBased on 2208 hotel reviews
8.0Cleanliness
8.5
Comfort
8.4
Location
8.7
Facilities
8.1
Staff
8.5
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Mark
GermanyDigital check in when tired of screens! Helpful staff however.
Convenience to Hbf and price
Stayed in June 2024
Reviewed: 7 June 2024
Sabir
GermanyThe rooms are very comfortable
Every thing was good
Stayed in June 2024
Reviewed: 5 June 2024
Ian
United KingdomStation noise and surrounding area
Efficient
Stayed in June 2024
Reviewed: 5 June 2024
Kimberly
United StatesGreat location to be close to the train station. Large room. Within walking distance to the Old Town sites. I only stayed one night. It was fine for that.
Stayed in June 2024
Reviewed: 1 June 2024
Karin
AustraliaNo breakfast included
Location to the train and access to the room early
Stayed in May 2024
Reviewed: 25 May 2024
Geoffrey
GermanyI have no particular suggestions for improvement. The area around the Hauptbahnhof isn't always so nice. I'm comfortable staying there myself (a man in my early 40s) but I wouldn't recommend it for young families or elderly people.
A good value right across from Frankfurt Hauptbahnhof. If you're coming by train and need a convenient, clean, central place to stay at a good value - this may be it.
Stayed in March 2024
Reviewed: 25 May 2024
Omar
United KingdomThe neighbourhood is a little intimidating at night but that’s to be expected so close to a railway station. The hotel itself is very nice though.
The room was clean and the free water bottle is much appreciated in the summer months especially. Bathroom was very nice with excellent selection of shampoos and soap. Close to station for easy access to trains.
Stayed in May 2024
Reviewed: 20 May 2024
Christina
GermanyThe Location
Stayed in April 2024
Reviewed: 20 May 2024
Gary
United KingdomBreakfast way too expensive and not a great selection.
Clean and comfortable.
Stayed in May 2024
Reviewed: 19 May 2024
Duane
United StatesAC didn’t work or was turned off. Room temperature was uncomfortable. We opened the windows to cool down and heard all street noise that lasted u til about 2 am.
It was close to train station. Room was clean. Bed was comfortable.
Stayed in May 2024
Reviewed: 18 May 2024
Lenmk
AustraliaVery small issue, for me, the bed a bit to firm
Decent hotel room. Close to Frankfurt station and other amenities.
Stayed in May 2024
Reviewed: 16 May 2024
Robyn
AustraliaOur room was at the back of the building overlooking a street (which should have been nice) It was SO NOISY! There was a night club near by so besides the music there were (drunk?) people being loud or fighting until the early hours of the morning. Make sure you get a room that doesn’t overlook the back street.
The hotel is in a fabulous location, very convenient bring across the road from the station.
Stayed in May 2024
Reviewed: 12 May 2024
Carlheinz
GermanyNothing to mention.
I am here frequently because of the very good price-value-ratio.
Stayed in May 2024
Reviewed: 7 May 2024
Roneeu
United StatesAir conditioning wasn't very good.
Clean, convenient, good breakfast and friendly staff. Great for early trains or flights out of Frankfurt.
Stayed in May 2024
Reviewed: 3 May 2024
Casa
PhilippinesRoom is too small and bed is not really comfy.
Next to the metro
Stayed in March 2024
Reviewed: 3 May 2024
Kairav
IndiaYou charging to keep my luggage on hold even after I was returning to same hotel after 6 days.
Little Market in the Hotel to grab atuff
Stayed in April 2024
Reviewed: 2 May 2024
Hyun
South Koreashower room door not close well
location, breakfast
Stayed in April 2024
Reviewed: 26 April 2024
Anne
KenyaThe Breakfast for 23 Euros per person was so bad,almost tasteless .
Clean
Stayed in March 2024
Reviewed: 24 April 2024
Sevda
GermanyEasy check in, clean room, good location for one night stay before ur traveling.
Stayed in April 2024
Reviewed: 21 April 2024
Mohamed
GermanyRooms are a little bit cold despite heating 7th floor without an elevator, so one has to go upstairs with luggage
Location
Stayed in April 2024
Reviewed: 20 April 2024
Philip
United KingdomNo complaints at all
Location opposite the main railway station, and close to the main bus & coach station. The room and bed were very comfortable, good bathroom and shower.
Stayed in April 2024
Reviewed: 15 April 2024
Caroline
BrazilSome receptionists were very arrogant and only offering Prosecco to some of the guests, which was a bit rude as it was there at the reception in front of all guests. They were also kind of making fun of my parents, maybe we were not the style of tourists they look for, but well we paid for it like anybody else. Another thing they don’t mention is that you have to pay (a lot) for the luggage storage. Also the location is close to public transport but very bad, specially at night. I recommend staying in another area if you are on a family trip.
The hotel is very nice and the rooms as well. Everything clean and comfortable. We met a receptionist very kind on the first day who let us do an early check in, which was perfect after a 22h flight. We also met a very nice maintenance man who helped us around the building as it was like a maze.
Stayed in March 2024
Reviewed: 10 April 2024
Lipman
AustraliaRoom was dry and stuffy, I woke with a headache
Location is excellent with proximity to main station.
Stayed in April 2024
Reviewed: 4 April 2024
Sean
SwitzerlandNothing actually but the fact that there is everything in the room except toothbrush with toothpaste and some other stuff
The location and convenience of the checking in and out
Stayed in March 2024
Stalós, Greece
Alembon, France
Glen Innes, Australia
Covington, USA
Maastricht, Netherlands
Eyragues, France
Reinsberg, Austria
Kumasi, Ghana
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content