Reviews of Hotel Mack This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Mozartstraße 14, 68161 Mannheim, Germany
#2 of 51 hotels in Mannheim
Guests' ChoiceReview score
Based on 93 hotel reviews
9.1Score breakdown
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Cleanliness
9.6
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Comfort
9.3
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Location
9.3
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Facilities
9.0
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Staff
9.8
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Value for money
9.1
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Free WiFi
9.4
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Reviewed: 14 May 2024
Carolin
Germany76 reviews11 helpful votes8.0“Very clean, very friendly and helpful staff”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
AC did not work (was not broken but probably shut down by the hotel) so it was quite warm in the room. Reception is closed at 10pm. No cappuccino or latte for breakfast (just black coffee).
Very friendly staff, very helpful. Very clean room. Good location
Stayed in May 2024
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Reviewed: 3 May 2024
Thoppuram
Germany1 review10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
Was not the biggest fan of needing to pay for parking inside. But given the location and the lack of space, friends have told me it's fairly common for hotels in cities.
Great hotel. Wonderful owners, very friendly and helpful. Very spacious bedrooms with comfy beds. Great bathrooms. Very well kept, very clean. Location was great. Lots of easy to access public transport near by if required.
Stayed in April 2024
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Reviewed: 20 April 2024
Ole
Denmark14 reviews2 helpful votes10“Superb service chain hotels cannot match”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
Beautiful building in great and quiet location. Family run for 3 generations and this shines through in the excellent, warm and personal service.
Stayed in April 2024
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Reviewed: 2 February 2024
Bripa
Luxembourg35 reviews2 helpful votes8.0“Value for money is there. A bit old fashion hotel, but very clean and comfortable.”- • Business trip
- • Couple
- • Double Room
- • Stayed 1 night
Absent work zone
Very large room with desk space (room 210), comfortable bed and a large, well-finished bathroom
Stayed in January 2024
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Reviewed: 23 January 2024
Elise
United States1 review10“I would highly recommend staying here, the rooms were large, clean, and the staff was amazing.”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 4 nights
Everything was wonderful, there was nothing that needed to be improved.
The room was extremely clean, the breakfast was amazing and the entire staff were generous, warm, and very helpful.
Stayed in December 2023
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Reviewed: 27 November 2023
Amir
Israel6 reviews1 helpful vote9.0Superb- • Business trip
- • Group
- • Standard Single Room
- • Stayed 1 night
Super friendly and accessible owners. Always with a smile, always willing to advise and assist. Real profis!!!
Stayed in November 2023
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Reviewed: 27 November 2023
Sarah
Switzerland38 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Queen Room with Spa Bath
- • Stayed 3 nights
We loved our room (tower room), it has great lights and a wonderful bathroom with a hot tub and a fancy sink with lights. The room is spacious too. Friendly staff who are happy to help (e.g., call a cab, lend an umbrella) and everything was clean.
Stayed in November 2023
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Reviewed: 6 November 2023
Andrea
Germany2 reviews9.0Superb- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Really beautiful and cosy hotel near the city center. Excellent staff and a very warm reception. Full and tasty morning breakfasts ! What else do you want more ? I advise you to come here for your stay in Mannheim!
Stayed in November 2023
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Reviewed: 14 October 2023
Paleemukh
Thailand32 reviews1 helpful vote9.0“A pleasant stay”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
All are good. The owners and staffs are very helpful and friendly. Room is clean and functional.
Stayed in October 2023
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Reviewed: 4 September 2023
Xavier
Belgium5 reviews3 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
Very friendly and helpful staff. The reception was closed on arrival (late Saturday evening) but was guided to my room over the phone. The room had everything I needed. Would stay there again if I'm in the area.
Stayed in September 2023
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Reviewed: 28 August 2023
Stefan
Switzerland23 reviews3 helpful votes9.0“Simple and nice. The mattress was perfect. Not too soft and not to hard.”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing. But be aware that the hotel reception is normally closed from late afternoon until early morning next day. But that’s not a problem. The hotel is accessible 24 hours.
Clean and friendly.
Stayed in August 2023
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Reviewed: 2 August 2023
Khaldoun
Austria8 reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
- The staff were amazing. I had to arrive later than the check-in time due to issues with train delays and a long trip to get there. They were understanding and waited for me. Very friendly staff who also showed me around and explained how everything in the hotel works. - The design of the hotel (especially the lobby) was very classic and i liked it. - Room had all advertised amenities and everything you might expect like toiletries. Bed was comfy, and the shower was spacious. - Multiple public transportation options around the hotel that take you to points of interest. - Room soundproofing was quite good. Overall, it was very satisfactory, and I would happily stay again if I am around Mannheim.
Stayed in July 2023
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Reviewed: 27 July 2023
Jenny
Germany3 reviews9.0“Very clean!”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
Everything was fine
I stayed just for one night and I didn't have any particular wishes and even didn't have breakfast at the hotel because I needed to leave for the train station. The stuff at Hotel Mack was very friendly and helpful. The room was super clean, I even mentioned it during check out.
Stayed in July 2023
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Reviewed: 22 July 2023
Scott
United Kingdom5 reviews10“Staff very welcoming and helpful.”- • Leisure trip
- • Couple
- • Comfort Single Room
- • Stayed 2 nights
- • Submitted via mobile
Lovely room. Clean and comfortable. Highly recommended
Stayed in July 2023
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Reviewed: 11 July 2023
Christina
United States1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
My room had a small a/c unit that had trouble cooling the room. However, it was an unusually hot summer day.
My stay here for one night was great. The hotel is in a good location in Mannheim near restaurants, the tram, and a park. The room was clean and quiet. The staff here are the real standout. I was greeted on check-in and check-out by very personable people. Would stay here again when passing through Mannheim.
Stayed in July 2023
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Reviewed: 10 July 2023
Karel
Netherlands13 reviews2 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
nice renewed room excellent silent airco
Stayed in July 2023
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Reviewed: 7 July 2023
Vitaliy
United Kingdom46 reviews15 helpful votes10Exceptional- • Leisure trip
- • Solo traveller
- • Comfort Single Room
- • Stayed 2 nights
- • Submitted via mobile
This is a unique privately run hotel, with history. Top clean, new, very quiet. Room is exactly as on the pictures. Location is great too, very quiet but only a 5 minute walk to the city center, 2 minutes to the river, 16 minutes to Hauptbahnhof (Main train station), 2 minutes to a large green park! There is a bakery in the same building, do try their Zitrone roll - it’s amazing!
Stayed in July 2023
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Reviewed: 28 June 2023
Deniz
Turkey4 reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room with Spa Bath
- • Stayed 1 night
- • Submitted via mobile
Amazing environment, helpful and friendly hotelier
Stayed in June 2023
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Reviewed: 14 June 2023
Rolf
Switzerland4 reviews10“Big hotel chains overbooking, thank you !!!!”- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
Absolutely nothing
Awesome staff, friendly ,helpful....finally a bed you can sleep on.
Stayed in June 2023
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Reviewed: 6 May 2023
Alberts
Netherlands1 review9.0“Good hotel, friendly staf, good rooms”- • Business trip
- • Group
- • Comfort Single Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Very friendly and helpful staff
Stayed in May 2023
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Reviewed: 13 April 2023
Mayumi
United States15 reviews10“Fabulous hotel with great hospitality.”- • Leisure trip
- • Family with young children
- • Junior Suite
- • Stayed 1 night
Nothing
We felt as if we visited a mansion of a German relative (whom we don't have) The hotel is full of history but also with modern comfort. The room was big, clean, and very pretty. "Wow" was the first word that came out when we entered the room. The gentleman who runs the hotel with his brother was so kind and attentive. We parked our car in a gated garage which used to be a horse stable a century ago.
Stayed in April 2023
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Reviewed: 3 April 2023
Chiara
Italy12 reviews10“Loved it!!”- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nice and clean room, perfect position, friendly and helpful staff! Will definitely come back when in Mannheim😊
Stayed in April 2023
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Reviewed: 20 January 2023
Chantale
Canada10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Staff were very friendly and room were great!
Stayed in December 2022
-
Reviewed: 28 December 2022
Maciej
Switzerland105 reviews11 helpful votes10“Highly recommendable”- • Leisure trip
- • Solo traveller
- • Comfort Single Room
- • Stayed 2 nights
Very cozy small hotel run by a few nice and helpful gentlemen . All went well. Definitely to stay there again if come back to Mannheim
Stayed in December 2022
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