Reviews of Mercure Hotel Frankfurt Eschborn Helfmann-Park This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Helfmann-Park 1, 65760 Eschborn, Germany
#12 of 16 hotels in Eschborn
Guests' ChoiceReview score
Based on 62 hotel reviews
7.5Score breakdown
-
Cleanliness
7.9
-
Comfort
7.8
-
Location
7.7
-
Facilities
7.4
-
Staff
8.6
-
Value for money
7.5
-
Free WiFi
8.1
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 28 April 2024
Asfaw
Malawi1 review7.0“my stay was ok, but the services at Halfmann park is below other Mercure hotel. I do not understood.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 5 nights
sometimes there is not dinner, it was below my expectation.
The hotel staff working at Bar is so nice and cooperative. I like the way he provided me service. The staff at breakfast time was also so nice and welcoming staff. The deserve appreciations. Your staff at reception were so cooperative and the services were unforgettable.
Stayed in April 2024
-
Reviewed: 26 April 2024
Christophe
France7 reviews7.0Good- • Business trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
No towels in the room
Not really as Mercure was in the past
Stayed in April 2024
-
Reviewed: 6 March 2024
Gökhan
Netherlands1 review6.0Pleasant- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
No EV-charging for electrical cars
Friendly staff and easy access by car
Stayed in March 2024
-
Reviewed: 29 October 2023
Enes
Belgium15 reviews2 helpful votes9.0“Comfortable stay and great value.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Great value for money! It was comfortable and quiet. Close to shops and amenities. Perfect stay when driving through Frankfurt.
Stayed in October 2023
-
Reviewed: 22 August 2023
Bihag
Netherlands18 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Used the for stay over for flying. Very minimal but sufficient for short stay
Stayed in July 2023
-
Reviewed: 30 July 2023
Rigobert
Liberia10 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Restaurant closed
The room
Stayed in July 2023
-
Reviewed: 9 July 2023
Philip
Germany17 reviews9.0Superb- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
n/a
We drove with ample parking space. The food that we ordered the spagetti the best so far.
Stayed in June 2023
-
Reviewed: 30 June 2023
Rebecca
United Kingdom6 reviews6.0“Lovely staff, sone issues with room but staff redressed quickly”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Felt a bit dated and the room hadn’t been set up for two people despite the booking saying for 2
Liked that it was close to some fields. Staff were really friendly
Stayed in June 2023
-
Reviewed: 11 June 2023
Maja
Croatia13 reviews4 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
There is nothing to do in a hotel or outside of the hotel.
Room was nice and clean, comfortable. Market store is 5 minutes away. The train to the city is 15 mins away.
Stayed in March 2023
-
Reviewed: 6 June 2023
Shweta
Japan3 reviews8.0“Great location, amazing food and staff the the restaurant.”- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 16 nights
Some cutlery in the room would be good. Laundry bag and paper form need to be asked from the reception every time.
The location was convenient with super market, drug store, pharmacy, restaurants within walking distance. Also a gasoline stand is close by. It is also very close to the Autobahn and 12 mins to the airport.
Stayed in June 2023
-
Reviewed: 30 November 2022
Christoph
Germany15 reviews1 helpful vote8.0Very good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
TV remote control not working
Friendliness of staff
Stayed in October 2022
-
Reviewed: 8 July 2022
Antonela
Italy11 reviews6.0“good hotel”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
a little bit far from the downtown
people were so gentle
Stayed in July 2022
-
Reviewed: 5 July 2022
Michelle
Germany1 review9.0Superb- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Didn’t like the fact that I made a reservation and paid for it three hours ahead of time when I got to the first hotel they made me wait an hour and then told me they had given my room to someone else and they but they had a room at the hotel down the street.
Solomon was the best. He was extremely helpful very sympathetic since I had made a reservation at the hotel doen The street and had to go down the middle of the road at 11:30 at night with my two suitcases, by the time I got to the second hotel he was very very helpful. He inquired several times about how I was doing and how was the room he was very nice and made my stay very enjoyable .
Stayed in July 2022
-
Reviewed: 3 July 2022
Andrew
United Kingdom6 reviews6.0“a log day i would prefer to forget”- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
The long wait at the first hotel without information just left waiting. The man at the desk was very apologetic and did well in the end he just needed more help
i had to wait for nearly 2 hours because the first hotel was overbooked and the 2 staff were overworked, eventually they managed to find us alternative room in nearby sister hotel. I felt sorry for them as they were obviously doing there best but it was late and everyone was tired. The new hotel was better organised with more staff and older staff who seemed less under pressure
Stayed in July 2022
-
Reviewed: 28 April 2022
Diomidis
United States25 reviews1 helpful vote9.0“Great breakfast and clean place”- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Nice stay overall. Staff were good. Place was very clean.
Stayed in April 2022
-
Reviewed: 25 March 2022
Thomas
United States10 reviews6.0“I am not sure, if I will come again. The hotel was perfect some years ago. Good service, clean rooms and proximity to bu”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
No restaurants available in the evening. The hotel has seen better times before. Equipment, furniture, facilities have been worn out obviously over the past 8 years. Toilet didn‘t flush easily, the room had some historic smell, the cleanliness was borderline to usual service, e.g. finger prints on some surfaces. The room size is also smaller compared to other hotels in the area.
Close proximity to office and business location.
Stayed in March 2022
-
Reviewed: 3 October 2021
Elizaveta
Lithuania164 reviews29 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
The hotel is located really 10 min walk from the Eschborn Sur station. The room was clean and nice, the view over the fields was peaceful and I could even see some Frankfurt buildings. Well-equipped bathroom, comfortable bed, kettle in the room with some tea\coffee making facilities. The wifi was strong and stable, was suitable for work. The staff was very friendly and helpful.
Stayed in September 2021
-
Reviewed: 14 March 2024
Muhamed
Germany1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
How cool and silent it was!
Stayed in March 2024
-
Reviewed: 21 October 2023
Nhung
Switzerland6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Value for money 👍i
Stayed in October 2023
-
Reviewed: 26 September 2023
Areerat
Switzerland11 reviews2 helpful votes10Exceptional- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Price,Place,location and clean.
Stayed in September 2023
-
Reviewed: 25 July 2023
Patricia
Switzerland31 reviews4 helpful votes10“Convenient for a stopover”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I did not really feel welcome in the restaurant/bar. But maybe everybody was just tired after a busy week.
Very convenient for an overnight stay when driving north/south, Eschborn is just off the highway. The room was clean & quiet.
Stayed in July 2023
-
Reviewed: 7 February 2022
Christopher
United Kingdom3 reviews1 helpful vote5.0“ok but better food facilities would have made the stay better,.”- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Really upset to find that we were not informed the restaurant was closed. Meant having to order a pizza which was not the evening meal hoped for after a day of travelling. No mention on Booking.com that the restaurant was closed that we can find. Really disappointing, in what is a well located, comfortable hotel.
Clean and comfortable. Friendly staff who tried to help, as we were not informed the restaurant was closed.
Stayed in February 2022
-
Reviewed: 20 May 2024
Sam
United Kingdom1 review9.0Superb- • Business trip
- • Group
- • Standard Twin Room
- • Stayed 2 nights
There are no comments available for this review
Stayed in May 2024
-
Reviewed: 14 March 2024
Alen
Germany5 reviews8.0Very good- • Business trip
- • Family with young children
- • Standard Twin Room
- • Stayed 5 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
Showing 1 – 25
Guests also reviewed these properties:
-
Hotel SantillanaSantillana del Mar, Spain
-
ElmarelKamari, Greece
-
Chaipura ResortKo Chang, Thailand
-
Poppy Springs Resort & SpaMimasaka, Japan
-
Apartament Tre MaggioSopot, Poland
-
Apartments Sedam Bisera 11 - charming & in centerKaštela, Croatia
-
Apartments DubravkaBudva, Montenegro
-
Apartamenty SolarWisła, Poland
