The hotel and the location was spectacular. Very central in a small and very cute town. Very friendly staff as well and great breakfast variety.

Stayed in April 2024

The rooms were okay, they need a bit of a facelift

Great location, very friendly staff, good breakfast. The connection to the spa and the spa itself is sublime!

Stayed in October 2023

The bed was hard for me and I should have asked for a couple more pillows that were not flat.

Close to everything

Stayed in October 2023

There are too many rules which need to be followed, which is not a very customer friendly approach... 1. Reception between 15:00 - 18:00, therefore, keep in mind to organize your late check-in in advance. 2. Internet / Wifi barely works 3. Room maintenance starting day 3 4. No mini-bar and extra charge of 15 Eur if you leave any empty bottles/snacks bought from outside in the room at departure 5. The lady at breakfast was mean and grumpy. 6. Breakfast..although various food choises were available, the food was not great. Low price-value ratio. Understaffed: Reception in Bad Hotel was empty, the bar was closed and it looked as if they are tring to save every penny.

The rooms in Bad Hotel were clean and very comfy and the hotel had direct access to the Thermal Palace, which is amazing! The bathroom is very nice and clean.

Stayed in June 2023

Our room was never cleaned for the duration of our stay (5 days). They said it is done every second day, but no-one ever came. Not a big problem for us but it could be for some. I think you expect it when you pay so much. The room was a little cool for us and we couldn't alter the thermostat but I understand they may have been trying to reduce costs due to the energy crisis.

We enjoyed our stay. Great location. We took a suite on the other side of the courtyard. It was a little weird as there was no-one on reception and it seemed quite empty but maybe it was just the time of year. We had direct access to the wellness spa which was fantastic. Plenty of saunas and pools to enjoy. Tip, go first thing in the morning - much less people and a little more relaxing. Breakfast was very good. Lots of options to choose from. Staff were all very nice. We didn't dine at the restaurant so I can't comment on that.

Stayed in January 2023

An electric kettle in the room would have been nice

Good breakfast, comfortable room

Stayed in October 2022

Unfriendly personnel at breakfast Limited breakfast offerings close to deadline - 10am Cold coffee Hotel didn’t feel like a wellness hotel

Location was good - relaxing within the nature Wellness Offerings

Stayed in October 2022

Everything was good

The spa, staff, location, breakfast and car parking!

Stayed in September 2022

Man in the pool area was not very helpful or polite, can’t get any drinks in the hotel, I asked for a tea and coffee they told me to go out side to one of the restaurants, a hotel of this standard you would expect to get a bar or some kind of drinks. Not even tea or coffee making facilities in the room which would have been nice.

On arrival the staff are welcoming and very helpful, lovely hotel right in the middle of town fantastic location but heard no noise, everything was clean and tidy, room was good , bathroom was lovely, breakfast was fab everything you wanted was on offer, the spa and pool is so close and is amazing but no swim wear you have to go naked, kept getting lost in there but it is amazing , good secure garage for vehicle close by

Stayed in August 2022

Rossini is more opulent in communal areas but the room was very dated for the money. The pillows are very soft but there are better ones in the wardrobe or can be requested at reception. Mokni was nicer inside and I wish I had booked a room there for the room style. The foyer is very unique! Wi-Fi was a little slow in this room due to distance from router.

The room (2nd floor) was large and the bathroom had a bath and shower. There is a lift/elevator. The bed was comfortable and curtains thick enough to block light. It has a fan. (no air con). The spa is close by (at Mokni) and amazing. So so beautiful. Good cafe, enjoyed it a lot. The location to the town and forest is perfect. The breakfast was good and staff very helpful. The hospital is directly opposite which was very useful (broke my foot).

Stayed in July 2022

Mattress was a bit uneven, so I needed to sleep closer to the wall to get comfortable. But it doesn't really bothered me as I was there for two nights only

Access to the spa, very good breakfast, room with the view to the river, very nice personnel

Stayed in April 2022

hotel was closed for 7 months. not much to do and extreme Covid measures

staff extremely friendly. hard working to satisfy the guests. obvious too little staff

Stayed in October 2021

Unfriendly service during breakfast

The wellness facilities, comfortable bed, soundproof room

Stayed in October 2021

-

historic building, very pleasant to have a private parking place in this town, breakfast was good

Stayed in September 2021

Room has no balcony and the style was old

Location, accessibility to thermal baths, food

Stayed in August 2021

The hotel is dated and smells. Our room did not feel clean, there were footprints everywhere and some of the appliances in the bathroom had seen better days. It smelt of sweat. To get to the spa you have to cross the street in your bathrobe - for which there are no slippers. Not the place to stay in winter. Breakfast is until 10 - 10:15 on Sundays (lol). That is not a relaxing time slot. We came at 9:30 and were not greeted kindly. We were very disappointed - the spa itself is amazing though!

The Spa is amazing. Definitely worth a visit. We recommend staying in a different hotel though.

Stayed in January 2024

If you are lookiing for a place to relax in the Black Forest area, this is it. Everything about my stay was excellent from the room, to the breakfast, to the overall environment of both the hotel and spa. I would definately stay again.

Stayed in November 2023

Wonderful hotel with unlimited free access to the palais thermal, four floors. The room was clean and with a balcony, big bathroom, breakfast is very good as well. We were a bit late and the reception waited for us. Thanks again for such a nice experience we had.

Stayed in August 2023

This place is magical. The more often I visit, the more magical I find it. If you stay here, it feels like waking up in a fairy tale. There is so much love in the detail. The old buildings combine an old fashioned flair with modern amenities. The rooms, dining hall and hallways are flooded with light that magically dances on the well chosen decorations. This place is like poetry put in a hotel. Breakfast is generous and varied including a nice sparkling wine as well es fresh juices and a ginger shot that will get the most tired person going. I am particularly fond of the coffee pots. Staff is helpful and very friendly. The environment is peaceful and quiet except for the soothing waves of the river Enz, which flows directly past the Rossini building.

Stayed in July 2023

No air conditioning, not so clean, no room service especially after 6.00 pm. Bed, pillow and mattress were extremely uncomfortable.

Close access to the SPA and to the tourist attractions

Stayed in July 2023

One small detail: the pillows were too soft (there's another one in the closet, but that one seems like it's decorative because it's too firm). Appart from that, everything was perfect.

I believe you are required to book a minimum of 3 nights to stay here, and that's what we did during the 1st May long weekend. We wanted to visit this region (beautiful!), and this was the best hotel. The lady at the reception was wonderful, we speak German very badly and she had no problem communicating in English with us. The hotel is very nice, in my opinion. Our room was spacious and clean. You have to ask to change your towels, but, honestly, we kept the same ones during our stay: at home we don't change them daily either and they were clean... Also, the towel warmer dries them pretty fast. You are connected and you have access to the Palais Thermal, which we tried just once. It was not our main point of interest, but we wanted to check it out anyway. We read that it was textile-free, and most of the places are, but the ground floor is mixed; we saw lots of people with swimming suits or shorts (as it was our case, since we're not used to bathe naked in public), but also people who were naked and no one seemed to be bothered or uncomfortable with one another. The breakfast buffet was also very good. Parking is limited but you can book it in advance and it's not expensive. We had a lovely time here and we would definitely come back

Stayed in May 2023

No restaurant, infrastructure around the hotel is not impressive

spa

Stayed in July 2022

This review has been hidden because it doesn't meet our guidelines.

Fabulous breakfast, great staff and free entry to the Palais Thermal. Plus a guest card which allows free travel by public transport in the Black Forest, free entry at the Vital Therme nearby and discounts for the Sommerbergbahn. Surprisingly quiet room too.

Stayed in May 2022