No restaurant open in evening.

Clean, big and quiet room.

Stayed in March 2024

I’m afraid it is tired. The air on struggles with warm days, particularly on one side of the building. The door lock system seems to have some problems, as does the lift call system.

Given we had some problems, the staff were very friendly and helpful, so I feel bad criticising their place of work - but I hope this may get the owners to have the hotel match the quality of its staff. The breakfast is good; the hotel bar is not ridiculously priced and does some warm food. This is very convenient for DESY and the nearby Science Park. The connections to the centre and Altona by bus are good and the area is quite green, though also quite suburban.

Stayed in May 2024

Loud ventilation system in room.

Very helpful staff, clean and comfortable rooms.

Stayed in May 2024

The baby bed provided was very rickety and obviously old. It worked for our toddler but if she really tried she could have easily knocked it over and made it collapse.

Our room was really spacious which is great for a little family. Everything was very clean and the location of the hotel is right across from the Volkspark which is beautiful to walk around.

Stayed in May 2024

No restaurants at night only limited bar meals

Quite and comfortably

Stayed in April 2024

A fitness room would have made it perfect

Comfortable room, friendly staff and good breakfast

Stayed in March 2024

The location of the hotel is very convenient, next to DESY. The room are very comfortable and even being next to a busy street, it is very silent at night.

Stayed in March 2024

Decor is slightly dated. Breakfast was expensive.

Very comfortable

Stayed in February 2024

The breakfast was on the expensive side (although it was very good). The elevators have a quirk where they always stop at the reception, which is annoying when you’re going from the parking garage to the room. The room could use more table space and outlets. Bring an extension cable! While it was generally clean, we found some trash under the sofa. The bathroom could not be locked. A minor issue both worth noting.

Our stay at Mercure was great, would definitely return! We had a big room with a mini fridge, a pod coffee maker and a water kettle. The beds were comfortable and the room had plenty of hangout space. Outside the room was a vending machine that provided convenient snacks. The breakfast was great, with a large selection of food. The staff was very friendly and helpful. The hotel has a connected parking garage for only 10€ per night.

Stayed in December 2023

Nothing

Good location

Stayed in December 2023

Very good place. Nice personal, clean room, good WiFi, amazing breakfast. The bus stop nearby allows one to travel to the center of Hamburg in 20-30 minutes.

Stayed in December 2023

The breakfast is fantastic and the location next to DESY is great for visiting researchers. Will book again next time around. From Hamburg main station there is a regilar bus connection taking some 30-40 min to the hotel.

Stayed in December 2023

The restaurant was not open in the evening. The bar had a small menu, so would have been nice to have the restaurant. In the afternoon the bar area was shut so nowhere to get a drink or coffee.

Location was good for us next to Volkspark and there was basement parking.

Stayed in December 2023

I felt that the room was pretty basic, breakfast was average and the toaster took 3 goes just to get warm bread. One slow coffee machine led to queues in the mornings.

Pretty expensive for what it was, room was pretty basic and the shower was hit & miss for temperature and power.

Stayed in December 2023

Only one very slow coffee machine for breakfast.

Stayed in December 2023

Beds sheets are for some reason extremely loud when you rotate on the bed and go all over the place.

Good location, spacious and warm room. Very nice bathroom, and also good working space.

Stayed in November 2023

Small TV, no fridge

Clean and calm

Stayed in October 2023

Expensive

Comfortable

Stayed in September 2023

very good and helpful staff

Stayed in October 2023

I had to inquire the property three times, waiting quite some time, to finally receive the invoice of my stay.

Stayed in September 2023

Rooms not really cleaned to standard I don’t think I noticed bathroom was dirty in areas.

Nice area and hotel was very nice .

Stayed in October 2023

The bar area could be nicer.

We had a very spacious suite (with interconnecting door) with a sofabed for our son. The minibar was nicely stocked and a coffee machine was available.

Stayed in October 2023

The room n general for the price offered could be better as well as the staff cleaning the room, especially when a label 'still taking a rest' is hanging at the dor.

I was traveling with my daughter and our dog and happy to find a pet friendly hotel.

Stayed in October 2023

We arrived at 10pm and had booked a room for 3 people. In arriving at the room the sofa bed was not made up and there was only 2 pillows on the bed. We had to hunt around for the bedding for the sofa bed and request towels and pillows from reception. I would have expected the room to be ready and to have enough towels, pillows, cups, glasses and coffee for three guests.

It was convenient for the Barclays arena. It was easy to get the the city via the bus network. The Hamburg card was really worth buying to enable travel around the city from the hotel.

Stayed in September 2023