The breakfast was good but a little expensive at 23 Euros

Great staff, excellent parking and very convenient

Stayed in May 2024

Small bathroom

Breakfast buffet.

Stayed in May 2024

Floors are quite cold in the room and some air drafts due to air conditioner location. Soundprofing is quite poor for a 4-stars hotel - you can hear the doors shutting and foot steps all the time - not a catastrophy, but a thing to improve.

A nice representative of the Mercure group. The hotel is located in a nice green area near the Lindentaler Park with a lot of services nearby: a few grocery stores, artisanal ice cream shop, big toy store for kids, restaurants and fastfoods at the walking distance. ~25 mins to the airport with a cab, ~25-30 mins to the city center and main sightseeings by #7 tram. Overall it was a pleasant stay, the room was spacious and clean, equipped with a kettle, fridge and safe locker. Me and my family enjoyed the bathtube which is always better comparing to a basic shower. The selection of TV channels was surprizingly good. Didn't have a chance to use the swimming pool but I think it's good, I've seen a lot of happy faces coming from there :) Breakfast was decent and fair - great pancakes, nice selection of vegetables and fruits, omelette and eggs with some bakon and sausages available. The restaurant also has a kids menu, a nice selection of meat dishes, some traditional desserts and ice cream. Nice and steady renovated bar downstairs and a terrace outside - great place when the weather is good. GREAT RESTAURANT STAFF (greetings from Diana, guys).

Stayed in May 2024

Location was further away from the city center than expected, but the tram connection was great!

Stayed in March 2024

I think it's very important to understand the location. Yes, technically there is a tram that connects the hotel with the city center. In fact, the schedule of this train is not that fantastic. I had to wait 47 minutes, and it was "on schedule". If you don't have a car, I would not recommend this location.

The beds were good. The rooms size is good.

Stayed in April 2024

Nothing

Didn’t have the breakfast

Stayed in April 2024

Nothing

Great place to stay

Stayed in April 2024

Nice sized room

Stayed in March 2024

Clean, Great service, Good location

Stayed in January 2024

Not much around the hotel except for groceries stores and shopping.

There are no rules for the pool and suna, and kids could freely enjoy it. Breakfast was scrumptious with some healthy choices, too. The tram connection to center was easy 5 min walk to tram station and 15 min tram ride to old and new markets

Stayed in January 2024

Breakfast - access to coffe or tea

Service, Clean, Comfort

Stayed in December 2023

Unfortunately, we had a specific very bad situation there. I had booked a table for 2 in the dinner of the evening 24th December at 20:00. I was very explicit in confirming if they would be open this time (Christmas evening). They confirmed the booking, but when we arrived there, they said that they booked for mistake and the kitchen was already closed. We needed to have McDonalds for our Christmas supper, which made the experience in the hotel very frustrating.

In general, it is a good hotel.

Stayed in December 2023

Parking was quite expensive.

Stayed in December 2023

I don't have anything to write here. No minuses. Everything was just perfect.

I liked that the staff provided good service. They gave me gluten-free buns at breakfast. The rooms were clean equipped with all the stuff we needed. The location was perfect.

Stayed in December 2023

Clean, friendly staff

Stayed in December 2023

the pillows were very soft and there were no extra pillows, the mattresses caused back pain because they were not stable and they were quite soft too

the receptionists are kind and friendly, the breakfast was delicious

Stayed in December 2023

That they cleaned my room even when I put the do not disturb sign on the door

the staff was very nice and helpful

Stayed in November 2023

Location is out of sorts. It is a good bit from the centre of Cologne however it's easily accessible by tram and there are convenience stores close by but not much else in the area - you need to go into the centre of the city for more.

Good breakfast selection on offer to cater for all tastes and demands. The room was a good size with reasonable facilities and good toiletries. Definitely good staff and the hotel was kept very well.

Stayed in December 2023

Restroom was clean but few towels. Bed was not very comfortable

Very clean room; very good breakfast, helpful staff, large parking. However very expensive at over 250€ per night! 7-8km from downtown

Stayed in December 2023

spacious room, good breakfast

Stayed in December 2023

Our rooms were not closer, it was very far away

The room was clean, heating worked well and breakfast was elloborate

Stayed in November 2023

The Breakfast Buffet was great. The Room was clean, I was on the street side, which was a little loud, but it is a busy location. It is about 400meters away from a S-Bahn that will have you in City Center in about 15 mins. There is also a Grocery Store across the street.

Stayed in November 2023

Location is a bit far from city center, but it has access to tram. The day that I arrived tram didn't work.

Room was clean, beds comfortable, breakfast was good. Spa was ok. You don't have to reserve it. It's open up to 10 pm. Sauna is nude.

Stayed in October 2023

I just wish we didn't have to book 3 rooms, but rather 2. (We have two adults, five kids).

The location was in a very quiet safe town- u nfortunately, it was further out from Köln than we thought and as we were on our way there, I wondered if a hotel would truly be anywhere in sight of the sleepy town!

Stayed in October 2023