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  5. Reviews of Mercure Hotel Düsseldorf Süd

Reviews of Mercure Hotel Düsseldorf Süd This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Am Schönenkamp 9, Hassels, 40599 Düsseldorf, Germany

Review score

Based on 137 hotel reviews

5.9

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.5

  • Location

    6.7

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.5

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 22 March 2024

    5.0
    Comfortable but not to Mercure brand standards
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights

    Building is generally scruffy. Exterior has seen better days. Interior hallways, walls & carpets very dirty and in need of decoration.

    Staff were friendly and helpful. Restaurant OK,

    Stayed in March 2024

  • Reviewed: 21 March 2024

    6.0
    Pleasant
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 5 nights

    Overall hotel rooms were not as per Mercure standards I believe and not as clean as it should be

    Stayed in January 2024

  • Reviewed: 13 March 2024

    6.0
    Good personal, property is to old!
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The furniture, the outside noise in a hall, door is not sealed well, very old painted walls, carpet!

    Very used facility, needs to be updated

    Stayed in March 2024

  • Reviewed: 25 November 2023

    6.0
    Never again. Staff at reception rude, refusing to send an invoice.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Rude staff at the reception.

    Great location.

    Stayed in November 2023

  • Reviewed: 14 November 2023

    6.0
    Partly under renovation, but room was fine.
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hallways to the rooms have been under renovation for months. Seems there was a water leakage and walls are drying. Due to this there was a strange smell (not in the room though). IT system failed and reception had to do everything manually. After a week still waiting for my invoice.

    For my purpose well located. Good breakfast. Clean room. Parking available. Diner was also okay, small menu but found something.

    Stayed in November 2023

  • Reviewed: 28 August 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights

    The air conditioning in the entire hotel was out of order. Would have appreciated an earlier notification of this, especially as my stay was in August. My room had noticeable wear and tear on the walls, furniture...etc. The wifi was terrible, kept disconnecting and cannot handle any type of remote work (calls...etc.)

    While the room itself was not in the best condition, the bathroom seemed to be recently renovated and had a much nicer and appealing look to it.

    Stayed in August 2023

  • Reviewed: 26 August 2023

    5.0
    when you have car its a chep option to stay outside of the city center
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    enorme vocht problemen in het pand

    nice bed, just new

    Stayed in August 2023

  • Reviewed: 19 August 2023

    5.0
    Passable
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioner

    Sauberkeit

    Stayed in July 2023

  • Reviewed: 26 June 2023

    5.0
    Staff friendly & helpful. Hotel requires some investment to improve.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    AirCon not working. Weather was hot. No fans available to cool rooms

    Staff were very Friendly and helpful.

    Stayed in June 2023

  • Reviewed: 27 December 2022

    5.0
    I don
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Dusty bedding and room like it was cleaned weeks ago and had sat empty since. Very outdated decor (brown scratchy arm chair and faded orange and brown carpets). The breakfast was not great and cost 40 euros for 2 people. Check in was very slow and they advertised that staff were multilingual (German, English and French) but they certainly were not. The car park barrier was constantly up but we were still asked to pay for parking. We tried to eat in the onsite restaurant but we were told when we tried to go in that there was a group so we weren't allowed (we feel we should have been notified when booking or once the group had booked). It cost the same as Holiday Inn in Brussles but was definitely half of the value, if not less. It is not well signposted and only has one big sign, sort of near the main road and not lit up at all.

    Little chocolates on the pillow, free water and glasses, nice bathroom with plenty of towels, snacks and drinks available to buy in reception.

    Stayed in December 2022

  • Reviewed: 27 September 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    cleanliness

    the location and staff

    Stayed in August 2022

  • Reviewed: 15 September 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Air conditioning and fridge doesn’t work

    Staff

    Stayed in September 2022

  • Reviewed: 15 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The rooms is wery poor, the carpet was dirty

    Hotel have a parking it coast 11€, but still it's wery good

    Stayed in July 2022

  • Reviewed: 26 June 2022

    5.0
    fair price. not the best location. flexible staff for early checkin
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    the location is isolated. the building is quite old. the details of proper four stars hotels are missing. it is just got older and they reduced prices.

    fair price is the advantage of this place. parking slots outside.

    Stayed in June 2022

  • Reviewed: 11 June 2022

    5.0
    Passable
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I've stayed at this hotel a few times now and unfortunately nothing has changed. Furthermore, there is water damage throughout the hotel. In the room the walls are partly smeared. We also had silverfish in the room. One bedsidetable was broken.

    Staff was ok. Breakfast was good but for 18€ also expansive.

    Stayed in June 2022

  • Reviewed: 3 March 2022

    6.0
    A quick stopover
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    The structure is not what I consider a 4 starts hotel. Facilities are old.

    Breakfast had different options and the room was rather spacious. It's not too far from the highway, it's good for a one-night stopover.

    Stayed in January 2022

  • Reviewed: 30 January 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    Internet Connection was not as expected

    Stayed in January 2022

  • Reviewed: 7 January 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The AC was broken so the room was pretty hot.

    The hotel was absolutely fine for the price. Clean and the check in and out worked absolutely fine.

    Stayed in January 2022

  • Reviewed: 31 October 2021

    7.0
    Good for a stop, not for long stay
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was not very clean. We heared traffic. Even though it's not in the city center, the parking was 10euro a bit expensive

    Breakfast area and food was nice

    Stayed in October 2021

  • Reviewed: 18 October 2021

    7.0
    Good
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Frustrated service person during breakfast.

    Good value for the price.

    Stayed in October 2021

  • Reviewed: 6 March 2024

    4.0
    Disappointing
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Old hotel, overpriced parking that was included in the price when booking. And we had to pay extra at the hotel. I would not recommend to anyone

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    I was here on some seminars for one week. Before booking I was sceptical about the hotel, because of the bad reviews (ma
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms (exluding bathroom) - stained walls and old furniture, gives off motel vibes. Beds were clean and comfortable. The A/C doesn't work, neither does the fridge. Wi-fi - sometimes works fine, other times it's slow. It's a bit annoying to get a new password every day, because they only last for 24 hours. Halways - the halways have outdated wall paint and the walls are crumbling. Same as the room, gives off hotel vibes. Facilities - no gym/recreation centre

    Breakfast/hotel restaurant - the breakfast has a decent variety of foods and everything is fresh, the restaurant itself has a limited amount of food, but everything I ate was delicious. Bathroom - the bathrooms are renovated, which is why theur quality is ranks above the suite itself Location - I was here a whole week for seminars (which were held in the hotel), so the location suited me very well. Staff - can't complain.

    Stayed in March 2024

  • Reviewed: 9 February 2024

    10
    Thnx
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nope

    Every thing and the staffs

    Stayed in January 2024

  • Reviewed: 28 December 2023

    8.0
    Good for money
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Location

    Stayed in December 2023

  • Reviewed: 25 December 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    We were booked a room, but when come to hotel - they said, that booking had mistake and they hadn’t any free rooms, so we have to found another place to sleep at the last moment. It was very uncomfortable!

    Nothing

    Stayed in December 2023

Showing 1 – 25

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