Am Schönenkamp 9, Hassels, 40599 Düsseldorf, Germany
Based on 137 hotel reviews
5.9Cleanliness
6.5
Comfort
6.5
Location
6.7
Facilities
6.3
Staff
7.6
Value for money
6.5
Free WiFi
6.2
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End of dialog contentReviewed: 22 March 2024
David
United KingdomBuilding is generally scruffy. Exterior has seen better days. Interior hallways, walls & carpets very dirty and in need of decoration.
Staff were friendly and helpful. Restaurant OK,
Stayed in March 2024
Reviewed: 21 March 2024
Puneet
GermanyOverall hotel rooms were not as per Mercure standards I believe and not as clean as it should be
Stayed in January 2024
Reviewed: 13 March 2024
Dennis
United StatesThe furniture, the outside noise in a hall, door is not sealed well, very old painted walls, carpet!
Very used facility, needs to be updated
Stayed in March 2024
Reviewed: 25 November 2023
William
NetherlandsRude staff at the reception.
Great location.
Stayed in November 2023
Reviewed: 14 November 2023
Torsten
SwitzerlandThe hallways to the rooms have been under renovation for months. Seems there was a water leakage and walls are drying. Due to this there was a strange smell (not in the room though). IT system failed and reception had to do everything manually. After a week still waiting for my invoice.
For my purpose well located. Good breakfast. Clean room. Parking available. Diner was also okay, small menu but found something.
Stayed in November 2023
Reviewed: 28 August 2023
Ykafafi
EgyptThe air conditioning in the entire hotel was out of order. Would have appreciated an earlier notification of this, especially as my stay was in August. My room had noticeable wear and tear on the walls, furniture...etc. The wifi was terrible, kept disconnecting and cannot handle any type of remote work (calls...etc.)
While the room itself was not in the best condition, the bathroom seemed to be recently renovated and had a much nicer and appealing look to it.
Stayed in August 2023
Reviewed: 26 August 2023
Marcel
Netherlandsenorme vocht problemen in het pand
nice bed, just new
Stayed in August 2023
Reviewed: 19 August 2023
Raphael
GermanyNo air conditioner
Sauberkeit
Stayed in July 2023
Reviewed: 26 June 2023
Geoc4
United KingdomAirCon not working. Weather was hot. No fans available to cool rooms
Staff were very Friendly and helpful.
Stayed in June 2023
Reviewed: 27 December 2022
Emily
United KingdomDusty bedding and room like it was cleaned weeks ago and had sat empty since. Very outdated decor (brown scratchy arm chair and faded orange and brown carpets). The breakfast was not great and cost 40 euros for 2 people. Check in was very slow and they advertised that staff were multilingual (German, English and French) but they certainly were not. The car park barrier was constantly up but we were still asked to pay for parking. We tried to eat in the onsite restaurant but we were told when we tried to go in that there was a group so we weren't allowed (we feel we should have been notified when booking or once the group had booked). It cost the same as Holiday Inn in Brussles but was definitely half of the value, if not less. It is not well signposted and only has one big sign, sort of near the main road and not lit up at all.
Little chocolates on the pillow, free water and glasses, nice bathroom with plenty of towels, snacks and drinks available to buy in reception.
Stayed in December 2022
Reviewed: 27 September 2022
Delilah
United Kingdomcleanliness
the location and staff
Stayed in August 2022
Reviewed: 15 September 2022
Mazen
GermanyAir conditioning and fridge doesn’t work
Staff
Stayed in September 2022
Reviewed: 15 August 2022
Neringa
LithuaniaThe rooms is wery poor, the carpet was dirty
Hotel have a parking it coast 11€, but still it's wery good
Stayed in July 2022
Reviewed: 26 June 2022
B
Germanythe location is isolated. the building is quite old. the details of proper four stars hotels are missing. it is just got older and they reduced prices.
fair price is the advantage of this place. parking slots outside.
Stayed in June 2022
Reviewed: 11 June 2022
Julia
GermanyI've stayed at this hotel a few times now and unfortunately nothing has changed. Furthermore, there is water damage throughout the hotel. In the room the walls are partly smeared. We also had silverfish in the room. One bedsidetable was broken.
Staff was ok. Breakfast was good but for 18€ also expansive.
Stayed in June 2022
Reviewed: 3 March 2022
Ilariar
NetherlandsThe structure is not what I consider a 4 starts hotel. Facilities are old.
Breakfast had different options and the room was rather spacious. It's not too far from the highway, it's good for a one-night stopover.
Stayed in January 2022
Reviewed: 30 January 2022
Mohammad
United Arab EmiratesInternet Connection was not as expected
Stayed in January 2022
Reviewed: 7 January 2022
Vincent
GermanyThe AC was broken so the room was pretty hot.
The hotel was absolutely fine for the price. Clean and the check in and out worked absolutely fine.
Stayed in January 2022
Reviewed: 31 October 2021
S
NetherlandsRoom was not very clean. We heared traffic. Even though it's not in the city center, the parking was 10euro a bit expensive
Breakfast area and food was nice
Stayed in October 2021
Reviewed: 18 October 2021
Jaroslaw
GermanyFrustrated service person during breakfast.
Good value for the price.
Stayed in October 2021
Reviewed: 6 March 2024
Kljuc13
CroatiaOld hotel, overpriced parking that was included in the price when booking. And we had to pay extra at the hotel. I would not recommend to anyone
Stayed in March 2024
Reviewed: 1 March 2024
Max
SloveniaRooms (exluding bathroom) - stained walls and old furniture, gives off motel vibes. Beds were clean and comfortable. The A/C doesn't work, neither does the fridge. Wi-fi - sometimes works fine, other times it's slow. It's a bit annoying to get a new password every day, because they only last for 24 hours. Halways - the halways have outdated wall paint and the walls are crumbling. Same as the room, gives off hotel vibes. Facilities - no gym/recreation centre
Breakfast/hotel restaurant - the breakfast has a decent variety of foods and everything is fresh, the restaurant itself has a limited amount of food, but everything I ate was delicious. Bathroom - the bathrooms are renovated, which is why theur quality is ranks above the suite itself Location - I was here a whole week for seminars (which were held in the hotel), so the location suited me very well. Staff - can't complain.
Stayed in March 2024
Reviewed: 9 February 2024
Mohamed
United Arab EmiratesNope
Every thing and the staffs
Stayed in January 2024
Reviewed: 28 December 2023
Marko
MontenegroN/A
Location
Stayed in December 2023
Reviewed: 25 December 2023
Violeta
UkraineWe were booked a room, but when come to hotel - they said, that booking had mistake and they hadn’t any free rooms, so we have to found another place to sleep at the last moment. It was very uncomfortable!
Nothing
Stayed in December 2023
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