I stayed the room at the entrance floor. First night I felt its not super safe since It was right next to entrance door. It is only door that you can use after 10PM. But haven't have any issue. Just felt weird.

I like the personal in the breakfast area. They were super nice and welcoming. There is by corridor when you enter the room and there is another door for my room. The bathroom is on the corridor. It was like a dormitory:) Bathroom was fancy and quite new.

Stayed in March 2024

I would like to advise allowing reception staff to communicate with guests in languages other than German, adding music TV channels and channels in other languages. Also, perhaps, to increase the occupancy of the hotel, it would be advisable to use the capabilities of the ski resort - purchase and use a snow cannon, use a cable car, etc.

I really enjoyed my stay at the hotel. The room is clean and spacious, equipped with everything you need. Breakfast is good. I was especially pleased with the surprise that the hotel staff arranged for my birthday - for breakfast our table was festively decorated and my wife and I received a glass of dry sparkling wine. Very good short trekking route with a beautiful observation tower in the end.

Stayed in February 2024

We almost missed check-in as it was closing before official closure time (staff called us to ask if we could come earlier). We had to ask other quest how to enter hotel as staff left and closed main entrance right after we got a key and then to upload baggage from the car. No restaurant around and in hotel.

Nice location with nice view out of the window. Quite. Nice breskfast

Stayed in July 2023

The ability of other guests to park adequately in a parking lot shows room for improvement.

Stauffi liked the possibility to cook tea in his room, although he thinks the water boiler should be rinsed once in a while. He liked having the opportunity to take part in a competition in ski-jumping.

Stayed in September 2023

Slightly far from the center, little hard to clim uphill

Clean room, quiet place, good breakfast, pleasant staff

Stayed in June 2023

It's location is its charm.its so peaceful and beautifully located there are views of the castle.

Stayed in June 2023

the bed should be more comfortable

the service is good.

Stayed in December 2022

Nice location and comfort.

No internet in the room, wifi available only in the loby and restaurant.

Stayed in January 2023

Free parking. Clean room, excellent shower, and delicious breakfast with a large variety of choices.

Stayed in January 2023

It’s manageable without a car, the walk from the main station was 30 minutes with a 5 minute uphill portion. Could be challenging with luggage, also tiring after a long day out.

The breakfast selection was great. Complimentary sauna was easy to use and a very nice feature after a long day out. I really enjoyed getting a to choose between a little surprise or housekeeping.

Stayed in December 2022

The internet was really subpar, it often disconnected or slowed down, making it frustrating to do my online course.

I liked that the hotel was set away from the center. Staff were friendly and my stay was very comfortable.

Stayed in November 2022

Internet was not working. It's a bit expensive compared to the quality of the rooms

Breakfast was good

Stayed in November 2022

the taxi from the bahnhof costs €15. it would be nice to have a hotel shuttle. but this wasn't a big problem - the taxi driver gave us a great tour of the village :-)

The staff were very friendly and helped us with steam train tickets. Vegetarians have many options at breakfast. The hotel is very picturesque and located next to a small ski jump facility. My young daughter and I had fun and will definitely come back.

Stayed in November 2022

Everything was good,

Stayed in October 2022

Apart from one waitress the staff didnt understand English which could be an issue for some people Location is very isolated up a mountain at the end of a residential district. Definitely need a car. Rooms were basic and quite small.

Nice enough room on ground floor close to the breakfast room, comfortable beds and opening windows. Breakfast was excellent and would recommend the restaurant for dinner. Very nice outside terrace with good views Very quiet location in the mountains with plenty of parking

Stayed in August 2022

I thought the Regiohotel corporate logos made the hotel look less classy. The price was at the upper end of my budget, too. That said, there weren't many alternatives on the evening of my stay.

Excellent location and pleasant hotel. Room was fine, bed extremely comfortable, and there was a great variety to try at the breakfast buffet.

Stayed in August 2022

Wifi was basically non-existing….. in 2022 this is no acceptable

Great entertainment during afternoon coffee tanks to Wernigerode Ski club training sessions 😊. Great breakfast.

Stayed in July 2022

Tiny stream of water in the shower and not very hot, the hotel is a bit far from the centre (on a hill).

Surrounded by nature, big parking lot, quite good breakfast.

Stayed in July 2022

The hotel location is quite far from the train station. Had to walk for 30 mins and lugging a backpack didn’t make it fun either. Perhaps a shuttle service or bicycles can be provided

Breakfast spread was extensive and was very delicious too

Stayed in July 2022

WiFi was poor. Everything else was very fine

Stayed in July 2022

The bead could have been better.

Very clean and excellent breakfast.

Stayed in June 2022

wifi didnt work in the room

excellent value for money, helpful personal

Stayed in March 2022

A little remote by walking, but not a big deal

Breakfast was great

Stayed in February 2022

The breakfast needed some help. Huge crowd, only one server. No juice (it just trickled out). Not the best assortment of things compared to the other two locations I stayed on previous nights.

The lady at check in was super nice to stay and wait. I got horrible directions from Rügen on Google maps so I had driven for four hours in the pouring rain through backroads. Deeply appreciated her kindness. Nice spacious room, good shower, extremely inexpensive. Wernigerode is amazing!

Stayed in February 2022