Burgberg 9a/b, 38855 Wernigerode, Germany
#10 of 33 hotels in Wernigerode
Guests' ChoiceBased on 46 hotel reviews
8.4Cleanliness
8.9
Comfort
8.5
Location
9.6
Facilities
8.2
Staff
9.5
Value for money
8.2
Free WiFi
8.8
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Showing 1 – 25
Reviewed: 29 April 2024
Hanne
United KingdomLovely breakfast, this exceeded our expectations!
Stayed in April 2024
Reviewed: 16 November 2023
Mr
United KingdomNothing
Very atmospheric and friendly.
Stayed in September 2023
Reviewed: 13 October 2023
Ilona
United StatesA very little space between bed and wall in room #1.
Location, breakfast was excellent, beds were comfortable, parking was great, staff was friendly and informative.
Stayed in October 2023
Reviewed: 6 May 2023
Chanelle
New Zealandlocating the hotel was difficult- google maps does not take you to the location correctly. Found it a bit crazy that they charged for car parking where there is at least 10 guest parks at front of hotel off the road- should maybe just be incorporated in the price of the room.
Excellent location to walk to castle and old town. Staff very nice and helpful.
Stayed in May 2023
Reviewed: 2 October 2022
David
United KingdomSurprise charges. It would have been nice to be informed of the additional "Spa town" tax of 2€ per person, per day, and the additional cost for parking. Small amounts yes, but no one likes surprise bills. I appreciate this is a very old property. But the single glazed windows helped make the room cold at night and the radiators in room 4 of the lower house didn't appear to work. I imagine it would be quite uncomfortable in the winter.
The location is stunning and the hotel was very picturesque. Breakfast was fresh and a large selection. The manager was very friendly and a great source of local information.
Stayed in September 2022
Reviewed: 30 July 2022
Fredrik
GermanyAvailability of staff.
Location and the facilities.
Stayed in July 2022
Reviewed: 21 July 2022
Charlotte
DenmarkThe rooms got very hot during the nights, no aircon only a fan. I was told they couldn’t install aircon because of the old buildings and rules. And that’s totally fine.
Nice service and friendly personal. The rooms were fine, yet quite old fashioned. The breakfast was delicious and also the coffee machine was nice.
Stayed in July 2022
Reviewed: 11 July 2022
Anne
GermanyNothing, everything was great!
The location was within easy walking distance to downtown and to the Castle; onsite parking was convenient; incredibly quiet (no noise from the street or other guests); very nice variety of breakfast items to choose from and the option to sit outside on the patio to enjoy the view was a great bonus; the staff was very knowledgeable about the area and provided nice recommendations for activities and restaurants.
Stayed in July 2022
Reviewed: 22 June 2022
Leonyxliu
GermanyA bit far from the public transportation.
An old-charming hotel. The location is great if you enjoy the natural view. Very close to the castle and not far from the center of town. The breakfast buffet is ok, but you can have it on the terrace, from where you can enjoy the view. The suite is large enough for couples or a family. But, do remember to bring the slippers with you.
Stayed in June 2022
Reviewed: 26 May 2022
Marie-eve
GermanyParking not free
Stayed in March 2022
Reviewed: 1 May 2024
Andrew
United KingdomI have no complaints whatsoever
The location, the hotel itself, its decor, and the staff made my visit to the Harz mountains a perfect holiday. Thank you.
Stayed in May 2024
Reviewed: 4 August 2023
Anastasiia
GermanyEverything was great. Looking forward to visiting again 😃
Really the hotel is great. Location is so wonderful and the views from the room really incredible. The breakfast was very delicious and you can choose what you like. It's very close to centre and Castle Wernigerode is near. We plan to come again in winter.
Stayed in August 2023
Reviewed: 3 August 2023
Richard
CanadaFantastic location, short walk to all the sights. Incredible views from our room. The breakfast was delicious!
Stayed in August 2023
Reviewed: 29 July 2023
Anna
Ukrainegreat hotel, great view of the city. very friendly staff, delicious breakfast and great location. we plan to come again)
Stayed in July 2023
Reviewed: 26 July 2023
Maksym
NetherlandsI thought I was in a dream or fairytale, that is how beautiful it was, sitting on a meadow near the hotel and being there overall. Highly recommended!
Stayed in July 2023
Reviewed: 21 July 2023
Ben
United KingdomThe building, the room and room size, the view, helpfulness of staff
Stayed in July 2023
Reviewed: 7 June 2023
Katsiaryna
BelarusThere was quite a big problem we faced. We were checking in late and the administrator said we could pick up the key to our room from a box using a code. However, the code just would not reach us either by email or by sms. May be this is not the hotel's fault and something was wrong with our internet and mobile connection, but still. When we arroved st the property, all the doors were locked, there was no one inside. We tried conractong the admonustration by the mobile number ... to no response. Luckily, there was a German couple who managed to contact the administration by their mobile, so the helped us with the code and the key. Had it not been for them, we would have had to look for another hotel, while the pay had been charged immediately after booking. Probably the administration has to check whether their emergency mobile number is actually available to international calls.
It is really a nice authentic place. The hotel is in an old villa on a hill halfway to a puctiresque castle. The room was clean and comfortable, with really a wonderfull view of the city.
Stayed in June 2023
Reviewed: 6 February 2023
Ajith
FranceIcy road on approach wasnt easy as the road curved almost 180 upwards but there was too much ice for a safe climb. There was no water boiler in the room - for warm water or to make tea - which we expect as standard when we pay so much. Seating capacity in breakfast room wasnt what you expect when you pay so much per night. Breakfast spread and quality was nothing to write home about and certainly below expectation when you pay so much.
Great location and proximity to rail station
Stayed in January 2023
Reviewed: 13 November 2022
Annelie
SwedenSuper nice hotel with super service. Very nice and helpful staff, sumptuous breakfast. Could not have been better in any respect!
Stayed in November 2022
Reviewed: 27 June 2022
Viorel
RomaniaFantastic location, near Schloss Wernigerode. Excelent breakfast and grreat view from the room. Friendly staff.
Stayed in June 2022
Reviewed: 13 June 2022
Janet
CanadaI loved staying here. The Schlossberg is old world in its style and that is a big part of its charm. Our room was generous in size and very comfortable. We had a front room with a marvellous view over the town. Both of the staff who helped me could not have been kinder. Breakfast was a big, delicious spread. it’s a few steps to town, and a steep walk to the castle. It’s lovely place to stay.
Stayed in June 2022
Reviewed: 9 April 2022
Nanette
United StatesI didn’t want to leave.
The breakfast was amazing. Many choices to choose from along with excellent service. The breakfast room had an amazing view which added to the morning meal.
Stayed in April 2022
Reviewed: 30 March 2022
Ariane
BrazilNothing.
My husband and I loved everything. The romantic atmosphere, the cleanliness of the room. Breakfast was great too, and it is just from a short walk from the castle. We will definitively return!
Stayed in March 2022
Reviewed: 4 October 2021
Ian
United KingdomThe beds were VERY uncomfortable and extremely soggy. We were woken by loud guests coming back to the hotel at about 2am,.
Good location, hotel reception was very helpful and reduced our charge when they discovered we would need to leave before breakfast.
Stayed in September 2021
Showing 1 – 25
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