Check in was not easy, not nice, not transparent.

The guys working at the bar!

Stayed in May 2024

Aircon, is apparently regulated centrally and can not be adjusted in the room, staff told me just to open the window - which does not work due to the traffic.

Room was nice, very friendly staff, location for me was very good.

Stayed in May 2024

Restaurant fully booked all nights

Location

Stayed in April 2024

We were unsure about the AirCon. Not needed these days, but to cool down we were unable to activate it so we opened the window. Maybe it is disabled at winter time. The only major issue we experienced: the doors are not sound-proof and the wall between two S-Type rooms neither is kept sound-proof (only one side exists of a solid wall. We got the impression there is sound-leading connection between two rooms in this wall. I am pretty sure where the TVs are installed they drilled the connections deep enough to reach the back of the other side which leads to the sound-connecting from that TV of the other room for example. We were listening to the neighbors TV (room 424 was ours). However, since we always sleep with ear-plugs it was not such a big issue, but as mentioned before, the door is neither sound-proof. There is room for improvement.

Let me start with the most positive thing: the breakfast! To be honest, I ate worse for more money in even five star rated hotels. Despite of the fact that you get a mix of buffet and a la minute dishes, here you really cannot miss anything. A broad choice of various dishes, fruits, sausages, hot dishes, juices, teas, bread – just everything you expect is presented to you till 1pm in the afternoon. Wow! Everything got refilled immediately, there was nothing empty whatever time we showed up. Which leads me to the breakfast service: most friendly and attentive guys I ever met. There is nothing we could complain about. You got immediately seated and asked for your choices, you got picked up your dirty plates immediately and as mentioned before, they refilled everything immediately. An outstanding service, extra class! Continuing with the rooms, all very clean and cozy. We went for the S-Type rooms, which are small but still okay. All looks new, at least refurbished and really nice. The beds are comfortable, the room is nicely done. The bathroom is spacious and looks brand-new. The room-service is really quick and professional, highly appreciated. In general, the style of this hotel is absolutely modern and nicely done. The WiFi works perfectly. In general we would go again since the area where the hotel is located is nice and close to the train station and Alster. We can recommend this place for sure.

Stayed in April 2024

- reception explained that they would have to refund the deposit in cash as they can’t credit me back. I find this surprising as even hotels in the middle of the Pacific Ocean can credit a card. Thankfully it wasn’t necessary as I had used up more than the deposit. - it takes a while to get someone on the phone from reception at times and I had to call room service for matters that are more house keeping related like having dental kits. - I believe toothpaste is now an expectation is a luxury hotel. I had to request a dental kit and sadly had to waste the brush as I just needed a travel size toothpaste. - One of the soft curtains had a tear, hard to notice at first but significant enough. I had long black hair in the bed. I’d recommend a closer inspection for a junior suite. - it would be great to have Bluetooth speakers that play in both the bedroom and the bathroom (the bathroom TV does not seem necessary. Maybe a tablet would be more useful). I think the features are based on a dated lifestyle and need to be updated for millennials who only need: Bluetooth speakers, TV, Netflix and wifi for their mobile phones (and maybe a tablet, too). - the pillows are as soft as a duvet. It would be great to have one soft and another medium.

- great location - friendly and helpful staff - the gentlemen who bought me breakfasts and cocktails were extremely nice. As well as the young lady who brought me the toothpaste. - layout and furnishing of the junior suite is comfortable and tasteful. - I like that the wifi connects without entering codes on several pages. This is such a relief as it’s really annoying in other hotels.

Stayed in March 2024

room was small for two guests

location is wonderful, several minutes from the lake and two bus stops to the main station. Staff were friendly and helpful, room was clean & comfort, only a bit small for two guests. definitly will visit again.

Stayed in March 2024

It is my (and Toby's) favorite hotel in Hamburg because it has everything we need for a comfortable stay.

Stayed in December 2023

Nice hotel on a good location, friendly staff, good restaurant.

Stayed in November 2023

The Junior Suite wasn‘t good value for the money. Slightly smelly (stale/very old faint smoke) and a huge pillar right in the main part of the balcony. Not very great.

Good standard of rooms and good location.

Stayed in November 2023

The pillows were very soft. I should have asked for a different pillow.

We loved the restaurant and the bar. And the location was very nice that we could walk to the shops and back. The Staff was very friendly and accomodating. We loved our stay and will come back.

Stayed in October 2023

Nichts

The George wie immer Top, top Lage, tolles Hotel, beste Cocktails der Stadt.

Stayed in August 2023

Rooms are a bit small but manageable.

Location. Staff. Outdoor lounge area.

Stayed in September 2023

The bikes were very basic and could have been a bit higher quality. Room was quite small but that is probably what you get when you book this Deluxe rooms... My wife did not like the dark hallways to the rooms.

Liked the bar area in the evening. Location is ideal for reaching restaurants at the Aussenalster and in the backstreets. Interior is great especially the british living room.

Stayed in August 2023

The room was very small for the price being charged

The staff were very friendly

Stayed in September 2023

Tido. decoración, restauración, amenities…

Stayed in July 2023

The staff on Reception could have been more helpful, particularly with cab bookings

Great location and bar

Stayed in July 2023

The quality of the attached Bar decreased, we had some bad experience with the behaviour of the service staff and the music ambiance is not matching the environment. The service and the music used to be much better. Anyhow the barkeepers will surprise with their skills if you are looking for exclusive Cocktails.

The interior is lovely and the hotel is very quite. The area is just perfect for walks and strolls around the Alster, Buses just stop in front of the hotel, but you could walk towards the inner city or central station. There are plenty of Cafes and Restaurants around.

Stayed in July 2023

Nothing

Stylish cool hotel in a great neighbourhood

Stayed in July 2023

We did not expect to pay for breakfast, which was quite expensive. Borrowing bicycles should also have been included, perhaps with just a deposit.

The George Hamburg is a beautiful hotel, and our room was very comfortable. We appreciated the excellent access to bus lines that brought us quickly to the airport, the harbor, and everywhere else we wanted to go. We rented bicycles to ride around the city. Staff were very helpful. Breakfast was excellent, though a la carte.

Stayed in June 2023

We had some issues with noise in the room coming through the walls. Maybe it was aircon machinery working extra hard as the outside temperature was quite high. It was a constant machine noise coming from all walls and especially loud in the bed. We told the staff right after check in and asked for another room. They were not exactly helpful and just offered us earplugs. After 2 nights I asked again and a very helpful staff member (Nina) got us another room. Cleaning staff did not respect the "do not disturb"-sign and woke us up every morning. Smoking was allowed in the outside restaurant. Not so nice when having breakfast.

Beautiful, stylish hotel in an excellent location. Close the the Alster Lake and all the shops and restaurants in Lange Reihe. Room was nice with a big window, comfortable 160 cm wide bed, coffee machine and fridge/minibar. The roof terrace was unfortunately closed.

Stayed in June 2023

Access to the rooftop seating area was limited, it closed before sunset, we would have loved to see the sunset from there.

Great location near the Alster, beautiful property, our room was excellent and the staff was friendly and helpful. Restaurant DaCaio was great with wonderful food.

Stayed in June 2023

The breakfast cost is far too expensive.

We did not have the breakfast as the price is extremely too high.

Stayed in June 2023

the room could use some refurbishment

Außenalster :-)))

Stayed in April 2023

A lovely comfortable property in a great area of restaurants, cafes and supermarkets. About a 12-15 minute walk from the train station. We did not have breakfast included and chose to breakfast in one of the close by cafes. A most lovely stay.

Stayed in May 2023