This review has been hidden because it doesn't meet our guidelines.

lack of elevator, the cleaning was not done properly every day

location and staff

Stayed in November 2023

The windows had no noise insulation, so it was difficult sleeping with all the noise from the street. Also, the mirror above the bed was a bit weird (we didn't notice it in the photos until after booking), and the lights were flickering sporadically.

Nice location and friendly staff. Decent bathroom.

Stayed in October 2023

1) Very small hostel type room despite paying >110 euro/night 2) Drainage was blocked on the very first day at shower area but despite repeated complaints - it was not fixed for 5 days I stayed - very poor service. 3) When I called the person at desk about drainage - he came up and just removed the water by using the same towel which they are providing for shower and face cleans - terrible experience 4) Despite saying that I need to leave for conference and have to take shower - that owner did not help at all and mentioned sorry I do not have any solution or other shower room and zero help or alternative provided but just left - pathetic

Location was good - near transport links including buses and train station.

Stayed in October 2023

Very hot, no lift, very expensive for shared bathroom, room looked nothing like in pictures (ok that one is pretty minor but still)

The location, the staff.

Stayed in September 2023

5 flight of stairs…dirty room, bad bed, safety bar loose , lamps without bulbs, bathroom in shambles(Imade pictures of everything…) And lousy and unchecked info from Booking.com…

Location, nothing else

Stayed in September 2023

Amazing breakfast, small but personal touches made it a memorable stay. Friendly welcome.handy for central station. Be aware that as this is in a historic building in the heart of Hamburg, there is no elevator.

Stayed in August 2023

I stayed in a single room, the toilet and shower was shared. The shower was extremely small, it didn't even want to touch the shower curtain as even the colour of it wasn't white! The location was good in terms of transportation however I couldn't sleep because of the noise that comes from the street - such an unsafe area- The staff was nice, they let me drop my bag off before the check-in. So overall It's too much money even for just a day trip.

Stayed in August 2023

Overpriced, run-down dump. All fixtures broken and hanging limp on the walls. Window handle broken, can’t close window. Shower handle broken, can’t close door. Shower fixture broken, can’t aim shower. Street outside noisy all night long, people yelling, noisy street cleaners, couldn’t sleep all night.

Awful

Stayed in August 2023

One recepcionist at the evening told me 60 euros and the other at mornibg told me 80 for the same room. When i said him that It was 60 , he moved me to a worst room...

The room

Stayed in August 2023

Everything except the location.

Location.

Stayed in July 2023

Even though the hotel is just behind the main station, I wouldn't say it's a very safe area at night. Besides, this hotel clearly has a problem with doors: - first the door knob to my room door was broken: it stayed in my hand when I pulled the door to close it. So I could get stuck from the inside...I mentioned the problem right away to two members of the staff who did what they could to fix the door but never did... They called someone who was supposed to fix the door but the guy never showed... I stayed there for 3 days and on the last day, the door knob once again stayed in my hand so I had to get ready (meaning putting my clothes on) with the door open - and by that I mean literally ajar - so i wouldn't get stuck inside my room (see photo). Staff never offered to change rooms. - another door problem : the shared shower (which is just a shower room - not a full bathroom) also had a door that couldn't get closed at all because the wood had swollen. So you just had to pray that nobody showed up and opened the door while you were in there.... I'm used to traveling in various conditions and this didn't ruin my stay, but I still expected my hotel room and shower to have functioning doors... and I would maybe advise people to avoid room 33 and any other room with the shared shower (as there is only one for the whole hotel).

It was very clean and just 2 minutes away from the main train station. Staff was nice and always available, even if they eventually never resolved my problems...

Stayed in July 2023

pretty dirty. mold, INSECTs....

Nice interiors

Stayed in July 2023

the door didn’t lock, bathrooms on separate floor

Stayed in May 2023

All things

Location

Stayed in April 2023

My room was on the top floor with a small terrace which was overlooking the main street which was great but there was no elevator. Had to carry my bags up six flights of stairs. Bathroom was clean but in need of an update.

Very close to the main train station and lots of restaurants, and shops. Walk to all the local tourist sites.

Stayed in March 2023

However the area is very poor, full of immigrants and dodgy people. Every day there was a guy in front of the hotel door doing drugs. My room was ok, eas not cleaned properly in three days I was there. There are no heavy curtains which makes it hard to sleep.

The location is very good, just a minute from the main station. The hotel was comfortable and fairly clean.

Stayed in April 2023

- Horrible neighbourhood with drug addicts and bums roaming the street. - Street noise from screaming people - Walls so thin you can hear neighbours blowing their nose - No bathroom, only a toilet in the corner of the room covered by a transparent glass door?? -No darkening curtains so room too light for decent sleep.

The interior is unique and charming. Nice bed.

Stayed in April 2023

One shower and toilet for two floors. There was so much space between the doorframe and the door to the room that you could look inside from the outside even with the door closed.

Stayed in February 2023

the mirrors

Stayed in February 2023

We overlooked and didn’t checked upon booking if they have an elevator. Our room was at the 4th floor, no elevator/lift. It was very difficult since we had big luggage bags.

The Hotel’s location is very accessible, practical if you want to travel within the city center (Hamburg). The wifi was good as well.

Stayed in January 2023

The Hotel is near train station very convinien, the room very exceptional but has no elevator , and a pity breakfast is not enough,

Stayed in October 2022

This review has been hidden because it doesn't meet our guidelines.

The neighborhood is very dangerouse. There are lots of junkies outside just besides the entrance. They tried to approach us but we were lucky that could run away. This place can be hardly named as a "hotel". Apparently, it used to be a brothel (prostitute house) and then they converted it to a hotel. But definitely it is far behind a 3-star hotel. Even still there are lots of elements in the hotel that are kept without any changes (erotic photos in the breakfast room). They definitely need to define this hotel for adults-only. It is not suitable for families. The photos uploaded on booking are far different from the reality. They have to be updated immediately, because presently, they are misleading. The windows are not soundproof. So the whole night ee could not rest well due to consistant noise from the busy street outside (lots of 24 hours kiosks in front of the hotel) The carpets are extremely dirty and it seems that they have not being washed for a long time. There is a bad smell all the time in the room. Even openning the window for long time didn't help to eliminate the bad smell. The interior design is old-fashioned and outdated and inherited lots of stuff from their initial usage (brothel). The room door is too old and not suitable for a hotel room. The door is not lockable from inside without the key. The key is old-fashioned heavy. They don't have a lobby as a normal hotel. Our bus departure was 18 and we asked if we could do checkout later. The unfriendly guy at the reception argued that it is not possible because they are sold out. But we were the only guest in the breakfast. Also I checked on booking and they still had available room there. If they had a lobby that we could stay we would not need to extend our check out. The breakfast was one of the worst breakfast I ever had in my life. They are not generous at all.

Closeness to bus central station

Stayed in October 2022

There are unfortunately no elevators, which was no problem for me, but worth mentioning.

The staff were incredibly friendly and the location is right next to the train station - excellent value for an overnight stay or layover!

Stayed in August 2022