The room was filled with mosquitoes the whole time, it looks like they did not use an appropriate spray to send them away

The multiple activities and restaurants to go to

Stayed in May 2024

Our toilet kept messing up

I like the goft cart trains that take you around since the resort is huge

Stayed in April 2024

the sit down restaurant where you need reservations, the food was at its lowest quality.

clean and well maintained

Stayed in May 2024

Mosquitoes and too many people in the pool drinking a leaving the glasses on the pool

green areas

Stayed in May 2024

Need improvement with the maintenance of the room and the hotel (not the workers or the cleaning group).

Dinner

Stayed in May 2024

The only thing we didn’t love is that our room was overrun by mosquitoes there seemed to be more mosquitoes in our room than even outside

Breakfast was delicious every day i loved all the options we had

Stayed in April 2024

Too much pork or food mixed with pork. Not too many options for those who don’t eat pork and shelf sea food.

Stayed in May 2024

Unfortunately it rained a lot and we had to change rooms , we realized that our first room wasn't complete.. we didn't have half of the amenities and also we didn't have the bottles of alcohol that are included in the platinum. The shower was really flimsy and if you have curly or coily hair you can't get it wet. On Booking they mention the payment is to be done in dollars but when you get there they say that it is actually in Dominican pesos, which we were not ready for. Also, take your own body wash because theirs sucks. We had food poisoning from going to the teppanyaki restaurant and if you really like Italian food don't go to il tartufo they let us wait for our food for around 1 hour to end up tasting really awful 😞

We spent almost all the time on the platinum beach side and the bar team was amazing, the food at the P.G.B, Gaucho and Soho was really tasty.. all the steaks were really good

Stayed in May 2024

Food is terrible, drinks are just good.

Great location and great staff, relaxing pool is the best choice if you wanna be chilling with some drinks.

Stayed in May 2024

The restaurant a la carte, food was not hot, and tasted just like the buffet, noting extraordinary about it The room did not felt clean and water was not really hot for showering Th quantity of water in the surroundings that generated mosquitos Most of the employees were not with servicing attitudes, they were respectful but trying to just get you out of the way.

The beach was beautiful, the room layout, the animals and how everyone respected them. The Hispaniola buffet was good, the ice cream truck, the relaxing pool was very good and also the Pub 24/7 The live bands were very good

Stayed in May 2024

The restaurants NEED to have better options for the guest. And the waiters push you to eat quick. I don’t like to be rushed

Everything is accesible, the food in the buffet is really good.

Stayed in May 2024

The food was terrible

The room and facilities were nice

Stayed in April 2024

The food needed more variety and the hotel needed more night life.

I LOVED how clean it was and so beautiful… I really really loveeddd the staff… the room was effective use of the space it had I loveeddd it and the reading lamps? Perfecto.

Stayed in May 2024

Noisy, especially the cleaning people but also the ever ongoing traffic on the internal roads. The apartments were not really clear and there was absolutely no consistency between days on when and what got cleaned, it felt they just did something (lack of good management and structure). Also annoying that every single day (the whole day) they kept the dirty cleaning car next to our entrance of the apartment. Lastly the inconsistency between the drinks in all the bars. Nothing was ever the same.

Close to the beautify beach

Stayed in April 2024

Different events for the adults in the evenings.

I loved the beaches, pools and food.

Stayed in May 2024

I was not offered any upgrades nor aware of the platinum stay.

Stayed in March 2024

Food

Stayed in April 2024

The food was most definitely my least favorite. Specifically after going to multiple hotels in Punta Cana this hotel’s quite disappointed me.

How clean everything was and the dedication of the all the staff.

Stayed in April 2024

The internet connection is weak. Do not store unpacked food in your room unless you want to deal with huge cockroaches.

Everything was great (only the WiFi was bad).

Stayed in April 2024

Room service from the side of making it up. Often, we got all towels like at 17hrs which is quite late. Sometimes we had towel for face, another day no. Same thing with shampoo. E.g. on our second week of stay, we suddenly got hand shampoo which was quite weird. :) Also, rooms are not vacuumed. Minibar was not working as it should. Issue reported but after 'fixing' everything was the same so expect to have bottle of water, two cans of beer, two coca cola and two sprite to be cold only after 24+ hours. Room had quite weird smells like chlorine, source as we understood was water pipes from bathroom. Sometimes, in the restaurant, if you order some drinks it can also have taste on chlorine, didn't drink those drinks. On the side of facilities, beach. Sellers on the beach are very, very, very boring and assertive. You can expect like 30+ asking if you want to buy cigars, have massage or similar stuff. Really annoying stuff that from my perspective, breaks the calmness of the rest and experience of the beach.

In general, everything was fine and actually very good. Beach was great. Rooms are big and for sure enough space for everything. All meals were great, variation of them exists but usually 70°% of meals are the same. Since we are not very demanding guests, expect from elementary stuff, everything was suitable. Wilderness inside of the resort was extraordinary, peacocks, geese, ducks and the rest of the 'wild company' for us, gave additional experience. Also, resort is fully clean and maintained. We stayed for 3 weeks.

Stayed in April 2024

Room a an old smell to it.

Everything was great just with so many people needed more food.

Stayed in April 2024

So, I am not a buffet person. I get nauseated by all the food and people hovering around. Although the breakfast buffet was pretty good (for a buffet), the lunch buffet was stressful. We got snacks at the food truck and took them to the beach. There are tiny mosquitoes, no screens on the sliders. So bring bug spray or pay an exorbitant amount at the shop. Sunscreen is $40, a bag of chips $12 (and so on). Nothing was a big problem really.

This place was excellent for the money I paid. The beach is practically perfect. The sea... Perfect. The pool is kind of a scene, particularly in the later afternoon. Lots of partying. But there are so many places to hang out if you want quiet. I think there was a whole other pool. The food was good. Not amazing but very good. There are lots of choices. Our room was large and very pleasant. Sort of modern. Lovely bathroom. The restaurants were all very enjoyable. The staff were lovely. The grounds are kept beautifully. The coffee shop is also a pleasant surprise. It's a really massive resort and we walked a ton which we liked, but there's also a shuttle. Lots of birds and a few kitties. We enjoyed them! Peacocks.sound like dying children but you get used to it. Lol

Stayed in April 2024

The staff

How big and beautiful this property was

Stayed in April 2024

Food was okay, hotel room was nice, but showing heavy use. Not enough beach chairs to allow for use unless you saved chairs early. This meant many chairs saved but barely used.

Felt safe

Stayed in April 2024