Playas de Bavaro, Bavaro, 23000 Punta Cana, Dominican Republic
#36 of 132 hotels in Punta Cana
Guests' ChoiceBased on 3730 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
9.0
Facilities
8.7
Staff
8.3
Value for money
8.4
Free WiFi
6.5
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End of dialog contentReviewed: 3 June 2024
Charles
United StatesThe liquor was AWFUL, NOT TOP SHELF , and that’s important, the food was not great, it was not chef quality at all , deserts were not great
Stayed in June 2024
Reviewed: 3 June 2024
Jeudy
HaitiI don't like the maintenance of the room, at first the air didn't work well, we were left without amenities, they also left a chair in front of the room the entire time we were there.
The service itself is good especially the food was very delicious, but I wish they would improve the drinks a little.
Stayed in June 2024
Reviewed: 1 June 2024
Wayne
United StatesThe buffet food was not great my hotel room had mold on the couch. So we moved rooms. The new room had gnats in the bathroom and the room was always damp the bathroom ceiling was falling in
The beach was great pool great
Stayed in May 2024
Reviewed: 29 May 2024
Razvan
GermanyStaff members see you only if you tip them
Location was perfect Food was fantastic Beach was cleaned every day
Stayed in May 2024
Reviewed: 25 May 2024
Anna
AustraliaThe wine was not drinkable and the cocktails were not great quality and very sugary. The gym needs to be revamped.
The grounds were super nice, the beach and beach chairs were great. The staff were very nice too. A lot of the food was enjoyable.
Stayed in April 2024
Reviewed: 22 May 2024
Guilherme
BrazilThe Wifi connection was very slow or sometimes it simply wouldn't load pages despite being connected with full signal. The Mexican restaurant was horrible and the Japanese Restaurant was also not great.
The beach was clean. The hotel has a huge territory with a mangrove park on it's center and lots of peacocks and other birds walking around. There are lots of options for bars and restaurants and the food and drink quality was great.
Stayed in May 2024
Reviewed: 21 May 2024
Evaristo
United StatesStaff is rude and not willing to help, my wife had an accident at one of their restaurants and staff was not helpful or emphatic
Great location! Fantastic beaches
Stayed in May 2024
Reviewed: 20 May 2024
Mariana
ColombiaCleanliness of the room. It was not really good. Also, it smelled wet in the room, the bed, etc. The rooms look old and when they go and clean it does not look like a good cleaning
Beach, the Cappuccino Café place is amazing, also meals at the food trucks were awesome
Stayed in May 2024
Reviewed: 20 May 2024
Sherrie
United StatesThe room smelled like mildew. We didn’t notice it at first but the next day when we woke up we noticed that we had a slight headache and the room had a distinct smell. They tried to relocate us but each room smelled worse than the one we had.
The property was beautiful. The staff was always working to maintain a clean environment. The private beach and pool with the wildlife was a major plus.
Stayed in April 2024
Reviewed: 17 May 2024
Sebastien
CanadaMaybe the water in the shower needs a bit of pressure, but seriously, nothing bad to say.
Been traveling around the world, but 1st time in an all-inclusive resort, and seriously I don't understand the bad reviews here. It's very clean, well maintained, good variety of food, the rooms are big and comfortable, the beach is clean and beautiful, the staff very polite. I recommend it
Stayed in May 2024
Reviewed: 16 May 2024
Duván
ColombiaI'd suggest the facility to create smoking areas.
The food is outstanding, the beach is well kept. We felt safe at all times.
Stayed in May 2024
Reviewed: 15 May 2024
Andres
ColombiaThe room was filled with mosquitoes the whole time, it looks like they did not use an appropriate spray to send them away
The multiple activities and restaurants to go to
Stayed in May 2024
Reviewed: 14 May 2024
Talonga
United StatesOur toilet kept messing up
I like the goft cart trains that take you around since the resort is huge
Stayed in April 2024
Reviewed: 14 May 2024
Lauren
United Statesthe sit down restaurant where you need reservations, the food was at its lowest quality.
clean and well maintained
Stayed in May 2024
Reviewed: 13 May 2024
Humberto
United StatesMosquitoes and too many people in the pool drinking a leaving the glasses on the pool
green areas
Stayed in May 2024
Reviewed: 13 May 2024
Maria
United StatesNeed improvement with the maintenance of the room and the hotel (not the workers or the cleaning group).
Dinner
Stayed in May 2024
Reviewed: 12 May 2024
Amaya
United StatesThe only thing we didn’t love is that our room was overrun by mosquitoes there seemed to be more mosquitoes in our room than even outside
Breakfast was delicious every day i loved all the options we had
Stayed in April 2024
Reviewed: 10 May 2024
Henry
United StatesToo much pork or food mixed with pork. Not too many options for those who don’t eat pork and shelf sea food.
Stayed in May 2024
Reviewed: 9 May 2024
Joaochaves10
PortugalUnfortunately it rained a lot and we had to change rooms , we realized that our first room wasn't complete.. we didn't have half of the amenities and also we didn't have the bottles of alcohol that are included in the platinum. The shower was really flimsy and if you have curly or coily hair you can't get it wet. On Booking they mention the payment is to be done in dollars but when you get there they say that it is actually in Dominican pesos, which we were not ready for. Also, take your own body wash because theirs sucks. We had food poisoning from going to the teppanyaki restaurant and if you really like Italian food don't go to il tartufo they let us wait for our food for around 1 hour to end up tasting really awful 😞
We spent almost all the time on the platinum beach side and the bar team was amazing, the food at the P.G.B, Gaucho and Soho was really tasty.. all the steaks were really good
Stayed in May 2024
Reviewed: 8 May 2024
Pérez
United StatesFood is terrible, drinks are just good.
Great location and great staff, relaxing pool is the best choice if you wanna be chilling with some drinks.
Stayed in May 2024
Reviewed: 7 May 2024
Gloria
Dominican RepublicThe restaurant a la carte, food was not hot, and tasted just like the buffet, noting extraordinary about it The room did not felt clean and water was not really hot for showering Th quantity of water in the surroundings that generated mosquitos Most of the employees were not with servicing attitudes, they were respectful but trying to just get you out of the way.
The beach was beautiful, the room layout, the animals and how everyone respected them. The Hispaniola buffet was good, the ice cream truck, the relaxing pool was very good and also the Pub 24/7 The live bands were very good
Stayed in May 2024
Reviewed: 7 May 2024
Grace
Puerto RicoThe restaurants NEED to have better options for the guest. And the waiters push you to eat quick. I don’t like to be rushed
Everything is accesible, the food in the buffet is really good.
Stayed in May 2024
Reviewed: 6 May 2024
Thomas
United StatesThe food was terrible
The room and facilities were nice
Stayed in April 2024
Reviewed: 5 May 2024
Kimesha
JamaicaThe food needed more variety and the hotel needed more night life.
I LOVED how clean it was and so beautiful… I really really loveeddd the staff… the room was effective use of the space it had I loveeddd it and the reading lamps? Perfecto.
Stayed in May 2024
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