The communication with the hotel through the app can be improved. The room can benefit from some renovations especially the bathroom. The hours on the poolside bars close too early 6pm and extra hour could really make a difference.

The location is amazing, the pools the beach the gardens. All top notch. Service is always great every time i stay at a Punta Cana resort. The food was great.

Stayed in May 2024

Issues with late check out. My flight bavk to Switzerland was at 10Pm and they didn’t find a solution for me for a late check out.

The food, the place, the pool, the employees

Stayed in April 2024

Too many coach roaches in the auditorium.

Stayed in March 2024

Heaps of mosquitoes right on 6:30pm mark (dusk), despite fumigations, nowhere to hide from them apart restaurants or hotel rooms. The last day I got really nasty food poisoning after visiting one of the a la carte restaurants. The staff was kind enough to extend our checkout until 3pm but good thing I brought my own antibiotics. Hotel rooms have atrocious sound proofing. Between every 2 rooms there's a pair of doors that are meant to connect 2 smaller apartments into a bigger one. This however causes every conversation (and other sounds) to be perfectly audible in another apartment. Entrance doors are forcefully slammed by everybody so the whole villa (and you in your bed) shakes. Sometimes hotel allowed vendors to line up the main "street" so when you were going for dinner you had to pass them and be "aggressively marketed".

Delicious food, great organization, very friendly staff, beautiful venue. The beach is fabulous as well as pools with bars (where you sit in the pool while having drinks). Great place for bulking :D (the gym is well equipped and not very crowded) Don't get thrown off by big description of what I didn't like - I was trying to be very detailed

Stayed in March 2024

Attention to detail was missing from our rooms - we didn't have a 'Do not disturb' sign and all of our toiletries needed refilling. We requested via the app but still ended up going to the front desk to request again in person. App was glitchy and we weren't able to take advantage of express checkout. Smoking in the lobby / common areas was prevalent, and made it tough to enjoy at times. Wifi could have been better in the pool/beach area but we were happy to disconnect! Beach was quite crowded most of the day and we found some of the vendors to be a bit bothersome.

Food was better than expected from the buffets! We appreciated having a food option nearby to the pool/beach for times we just wanted a snack and didn't want to go all the way back to the main lobby. As long as we were willing to get up early, we never had an issue getting a beach/pool chair in the morning. We had everything we needed from food, drinks, and entertainment for our 4 day stay. Some guests were complaining about the rooms being dated, we'd agree but we found them to be charming, spacious, clean and comfortable. Some staff was friendly some were just doing their job, but we didn't experience any major issues.

Stayed in February 2024

Wifi connectivity was horrible

The room has issues with the coffee pot, minimal electric plugs for charging, jet tub issues, and shower head stream issues.

Stayed in January 2024

Mosquitoes. All drinks were too sugary. Coffee was horrible.

Huge property and food

Stayed in January 2024

The rooms have lots of mosquitoes The food and drinks are average Some staff are not too friendly and courteous

Good value for the money

Stayed in December 2023

Nothing to do with the hotel but there were a lot of old people. I went with one of my friends and felt it was majority retirees so just a warning.

Room was good for what we paid, nice big bed. Access to loads of different pool and a long section of beach. Choice of restaurants was good considering an all inclusive.

Stayed in November 2023

A lot of people smoking cigarettes. It was impossible to breathe in fresh air. Everywhere we went people were smoking cigarettes, including inside the pool (very unsanitary), outside restaurants/food places, by the beach, by the pool, common areas. It was a smell that was so nauseating that could not be avoided. After dinner, we went straight to our room and couldn’t really enjoy the resort due to this reason. For that reason alone, I would never come back again. There should be designated smoking areas so that people who do not smoke cigarettes can enjoy the resort. I feel bad for the people that work there and have to breathe in those toxins every single day. They are exposed to second hand smoking which is known to cause cancer. The food in the buffet was okay. It was very catered towards Americans/Canadians and Europeans. I wish the food was more authentic. There was days where they had really good food in the buffet but it was hit or miss. There wasn’t even a Dominican restaurant. It was American, Japanese, Brazilian, Greek, Mediterranean, etc… we are in the DR not the United States or Canada or Europe. Do better.

I liked that the property was close to the beach. The beach was so beautiful and it was a perfect temperature in November. I liked that there was option to go to multiple pools. There is also a little village where all the Bahia principe resorts go to, such as the casino or nightclub. Our room was nice but a little outdated. It seemed that there was maintenance work and repairs that needed to be done. The checking in process was okay. They were a bit slow and it seemed that the technology there is not where it should be as they had to take turns using one computer to scan passports I think. The overall staff were really nice though and were funny as well. They cleaned the room every single day which was great. The overall resort was clean. People there work really hard and it does not go unnoticed. Shoutout to the bartenders, they were amazing! Shoutout to the entertainment staff, the kitchen staff, the servers they were great! I highly recommend going to Rodizio restaurant if you decide to come here. It was the best restaurant in my opinion.

Stayed in November 2023

Food. Need a verity of place to eat brakefast and lunch. Not every guess likes buffets

Ground some staff.

Stayed in August 2023

It’s an old property, so everything looks tired.

It’s a big property with a lot to do

Stayed in August 2023

Access to the beach

Excellent hotel

Stayed in August 2023

We did not get adjoining rooms .. lots of construction , especially at the beach, no restaurant or bar or pool accessible at the beach. This made it hard to stay at the beach. Most of the rooms are clean but falling apart. It's not what they showed in the pictures on the site.

Convenience location of room to the lobby pool.

Stayed in July 2023

You can add more activites

Stayed in June 2023

The only reason why we will not go back is that the restaurant had flies everywhere and the staff didn't seem to care, you see the cockroach running on the floor like they're any other guess it was disgusting.

The beach access its's excellent, the bar was nice, and the entertainment team was amazing, the staff is nice except for some from the restaurant, and towels are always available.

Stayed in June 2023

the villa we stay in was a little run down, leak in the bathroom and the

the food and the entertainment staff was amazing

Stayed in April 2023

Not enough sunbeds. We had to fight every day for sunbeds - which I find not acceptable for hotel like this. Unless you come very early in the morning and leave a towel forget to have one. The hotel should do something about this 'wild' booking system. We were placed on the first floor in a place without a lift even though they knew that we were with a small child.

Very, very big area to explore. Very goooood food, la carta restaurants were amazing.

Stayed in March 2023

What I requested not full filled

Location was great

Stayed in February 2023

skeeters in the room…

food was great! staff was very friendly!

Stayed in March 2023

How kitchen staff didn't take care of the food. Meaning the buffet very sloppy. Food dry. Counters were messy food platters weren't changed often .. I'm a cook and restaurant owner. Most of the food were cold. Heaters weren't working i guess. Negative part of the trip was the buffet experience. Restos with a la carte were #1. Clean up specialy pasta preparation area yak

The entire resort

Stayed in March 2023

Internet , always standing in the line by the lobby

Location , staff , cleanness ,

Stayed in February 2023

i booked a holiday for three people and was very careful to reserve a room that sleeps 4, but when we arrived at the hotel, we were given a room with one king bed for 3 adults to sleep in. The front desk promised to send us another bed but it never arrived. Instead the hotel changed our room to two double beds (smaller than a queen) … so our family spent 10 days in paradise with me and my husband in separate beds and our 17y old son slept on a bench. Also, we only ever got 2 of anything- cups, glasses, towels, even though we specifically requested a room for 3 adults

the location is ideal, the staff are very friendly and the food is fantastic!

Stayed in February 2023

the amenities, restaurants and bar start tidying up 30 min before their closure time, which means the staff is not very friendly and you feel rushed. In addition they claim being all-in but truth is bars by the pool stop serving alcohol (they just serve beer) after 5pm. None of this was told to us in advance. The place is crowded which translates into long line ups for everything, and entertainment is so loud you don’t get a quiet moment sipping a cocktail or by the beach

the beach

Stayed in January 2023