I have no complaints in regards to the property.

All the pools were nice and clean as well as the outside environment.

Stayed in April 2024

Beach, Pool, Bar and Buffet

Stayed in March 2024

The sofa bed was not comfortable. I would have liked a drying rack in the room for all out wet clothing. The a la carte dinners were a bit slow with the service so be prepared to wait. If you don't want to worry about that the buffets are great and have a huge selection.

The staff were friendly and very attentive. Our concierge, Patrick was amazing and very helpful. The food was very good, even my picky kids loved it! The two shows we went to, The Greatest Showman and The Michael Jackson tributes, were very entertaining. The beach was fabulous. The waves were strong so be mindful if you are not a a good swimmer.

Stayed in February 2024

adult evening entertainment lacked staff at the pool/beach bars sometimes

beach was awesome. good food variety, friendly staff

Stayed in January 2024

Theater so hot

Staff

Stayed in January 2024

Nothing

Everything

Stayed in January 2024

Concierge pressured us to claim we did a tour so he could earn commission.

Good facilities. Nice beach. Good size room.

Stayed in October 2023

Too big, had to walk long ways between things, shows in evening could have been better, need better information about where things are and when they were open, needed a paper map, wifi not good in some areas, rooms were cramped.

All inclusive, pool, beach

Stayed in October 2023

The check in was a hassle it took 3 hours. They made me call booking twice. Booking agents did their best but the Front desk agent kept making up excuses, like saying that the booking agents were Talking to people in Mexico and they couldn’t speak to those people.

It’s a big property, beach front, big room, nice decor.

Stayed in October 2023

The restaurants “a la cart didn’t filled our spectating

Always was animated

Stayed in October 2023

Reception staff at checkin. At arrival i was informed my reservarion was cancelled. After over an hour of waiting with no reason of why my reservation was cancelled at the hotel while it was confirmed in my booking.com app, we decided to ge get something to eat while reception made a new booking for us. After having something to eat, we returned to reception only to find out they made a resercation with 1 beds when we explicitly asked for a king size bed because we were traveling with our 3yr old daughter. While they were trying to see if they can find another room, a next colleague came to the desk and asked me for the booking.com confirmation number. When i gave her the information she immediately found my original reservation (not cancelled). This being after almost 2 hours after we tried to check in. Again, no explanation was given as to what happened that now our reservation was in the system. They just charged my card the reservation total and sent us to our room. The next day i realized they charged my card 337USD too much. I sent booking.com a msg to inquire about that immediately. Going to the pool, we went to the towel hut to get towels, only for them to tell us we cant get towels because reception had to give us the towelcards at check-in (which they didn't). We ended up not going to the pool because of all the frustration in the first 16hrs of being at the hotel.

Stayed in August 2023

The reservation specialist Educador was very good to myself & my family. He was very helpful & attentive to us as a group.

Stayed in July 2023

Too much seaweed. Service in restaurants sucks. You are lucky if you get a soda before you finish your meal.

Resort in general, pool areas are ok. Dirty beach.

Stayed in July 2023

They tried to sell me a timeshare, and I was taken by surprise, being that I am on vacation to relax, not to put myself in a financial burden. I felt it to be a little misleading.

Everything was in one place, and the staff was very friendly and accommodating.

Stayed in June 2023

Costomer service not enough activities for the children and the food was not as great

the pools and the rooms

Stayed in June 2023

We all got food poisoning.

the room was beautiful, great activities for kids!

Stayed in April 2023

outdated rooms, the beach was worst I’ve ever been to, unkept, seaweed all over, had to step through a mountain of seaweed to get to the water witch was not blue and clear but very dirty and scary to swim into. I only got in once. Some of the bartenders and servers were mean, they were not attentive at all, did not ask meif I wanted a drink, was no service at the beach to get a drink unless you walked to the bar which had a line of 20-30 minutes wait time each time. then when I asked for Coco Loco, they said he ran out, we had all inclusive food and drinks, but couldn’t drink or eat most of it. Also the chef at the beach buffet was in a bad mood, food was awful, I could not eat any of it. The chef was not even eating that food, he was dipping bread into coffee and eating that for lunch, that explained the type of food he was cooking since he was not even eating it. The food at the restaurants was terrible too. The buffet could follow standard precautions and have all the customers put a glove on before touching the tongs to put food in the plate in order to help spread germs. I got sick on my third day over there, I had diarrhea, the next day my four year-old vomited twice in the morning. Luckily, no one else got sick. we were washing and disinfecting our hands all the time. I could not eat much after that, I wasn’t even drinking unless he was beer in a can hard to trust those plates that I saw food stuck on them and probably the cups were not clean either. Staff could not keep up with the amount of work, you could tell they are overworked, which I feel sorry for them. One lady burned her hand because the tongs were too hot, this happened at the buffet by the pool. I could go on and on, but in essence, make sure you have enough people that can handle the amount of visitors and keep up with the cleaning and serving your customers. we went to the coffee shop and there was ants in the coffee, picture attached. The water park was nice and the food was better over...

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Stayed in April 2023

The food was not good buffet under cook food or over cooked example bacon was under cooked or over cooked everyday. The restaurant food was not that good Brazilian restaurant under cooked rice and it didn't serve everything that was supposed to be served per the menu list The outdoor activities was not open even though it said it would be per our activity calendar (Sports Zone) The Boogie rides was very disorganized, we were told it would take 15min to get to the location but it took us longer because they had to stop at 3 other resorts to pick other people up and we were told we would be done by 5pm but we were not done until after 7pm.

I love that the beach was so close, I loved the pool area, music, the staff, I like the fact that if there is a problem they do there best to fix the problem quickly. The manager was great and Catalina was the best staff. The boogie ride was great once we got started I loved the under water cave. I loved my massage at the spa, it was so nice. The deserts and fruit was the best

Stayed in April 2023

Sometimes, a bad odor came out of the bathroom and the toilet did not flush well, also the A/C was poor. All issues were solved when then they moved us to another room.

The staff service and attention. Our Consierge (shift manager) Josue was very helpful and assisted our needs to make our stay amazing.

Stayed in April 2023

The food at the restaurants was just okay, the noise level in the restaurants was pretty high and the smell at the buffet locations was not pleasant but it was manageable by choosing to eat on the patio when space was available.

The resort is beautiful! Location ideal, on beautiful beach, pools were very clean, the room on 3rd floor was awesome, high ceiling, nice patio, lots of lights. The drinks were great but the food was just okay. Our concierge Joshue was the best, he informed us of all the great activities going on at the hotel and booked us almost every night a table at the different restaurants. Joshue was really a big help through our travel. The show at night by the Animation Super were impressive and the kids club was great for our 2 children. We booked a couple massage at the Spa and it was one of the best massage me and my husband ever had. I highly recommend this resort and we will be back for sure. Oh and I almost forgot to talk about the aquapark which was so fun!

Stayed in February 2023

We saw few times cockroaches in the bathroom Booking an airport transfer from the hotel to the airport by one receptionist - she was cheating with the agreed price (agreed amount with her was in the end requested more than three times higher by taxi driver and after calling her, she was absolutely cheating and lying to us, didn't want to call her boss to resolve the problem)

Facilities, very family oriented resort, no disruptions or anything annoying... very good for stay with children. Even though hotel was fully booked, the resort is huge and we didn't feel any crowds or didn't need to queue. Nice beach and pools and great food provided all days long Nice staff, overall very kind and helpful

Stayed in December 2022

A bit dirty, moldy and smelly air conditioning triggered my allergies (I asked to be moved to a different room and it was better, but should not have happened in the first place) Some of guest-facing staff spoke very poor English, so arranging anything was a pain The beach was not cleaned so there was trash mixed in with sand and the big pile of seaweed by the shore (it was cleaned up during my stay)

Nice and spacious room, overall a nice property

Stayed in December 2022

the bed was too soft, the smell in the restaurants (mould), the tennis court wasn’t fixed due to hurricane, the possibility to leave (no shuttle service to Punta Cana)

different activities, the changing cocktails each night

Stayed in October 2022

there was a mistake with my payments that still haven’t been taking care of.

staffs goes above and beyond to give you an incredible service and experience at their resort. The resort is beautiful, well taking care of their open spaces.

Stayed in August 2022