making dinner reservations- the times were full when we arrived and the only options were late at night. it would be good to allow guests to schedule prior to arrival in order to secure spots.

convenient friendly beautiful lots to do

Stayed in January 2023

had to always ask for cleaning the room which was not done until late in the afternoon. Rooms need to repaired and renovated

location

Stayed in November 2022

bed mattress to hard not comfortable

clean friendly

Stayed in May 2022

In the room a toilet flush was very weak and often we had to use the toilets in the common area. We asked once to fix, but the plumber could not solve the problem. The receptionists have a very limited knowledge of English and could not explain well about reservations in restaurants. Initially, they assigned the lower quality room which we didn't reserve. They did not apologize for their mistake and did not provide help with moving luggage to the right room.

I liked the beach and the garden. One of the servers in the cafe (her name is Angelica) was very attentive, professional, and friendly. She even made me a cappuccino and wrote my name on it with chocolate.

Stayed in December 2021

Breakfast and lunch buffet food was good, but dinner buffet was very plain. Restaurant food was good, but we all got diarrhea after visiting one of them. We booked 2 bed room, but we got 1 bed at first, we had to move on the next day... I booked it long time ago and didn't get any message about the room change. The first room looked clean, but it was very, very dirty under the bed... the second room was smaller, but it didn't have space under the bed, so it was clean.

The location, beach, swimming pools are very nice, good attractions during the day. Most of the staff is very friendly.

Stayed in December 2021

low low end rum… only lobby bar had good Liquor. buffet was small. no fresh juice or Avocados…

beach was beautiful. staff was friendly

Stayed in November 2021

Cleanliness and some staff members approach. I had to call for water even 3 times before they would show up.

I liked the beach but the location is maybe not the most convenient considering the transportation. The hotel was beautiful but unfortunately not very clean and they even had ants. Some staff members were very nice and tried very hard but many were quite lazy? Overall the experience was very good as I was spending time with my friends and that was the most important thing but there was some disappointment when it comes to the hotel and staff.

Stayed in November 2021

nothing

the geographical position, the natural wonders

Stayed in November 2021

The place is amazing!

Stayed in March 2024

Personnel was highly demotivated, food was missing in several moments of the day, animation staff lacked animation spirit, thry were very demotivated to do their job... hotel is missing maintenance.

Location and food was ok. Sport option were also good.

Stayed in September 2023

The moldy smell in the draws&room/affected my sinus

Food, accommodations, beach The waiters & waitresses in cafe of the palace very Courteous& helpful. My room was always tidy Reservation desk was very good, in person, claimed they didn’t understand English over the phone.

Stayed in August 2023

the sheets smelled damp and had holes, the air conditioning did not freeze enough, the water in the bathroom did not go away and the staff was not very friendly

The beach

Stayed in July 2023

everything was good

the customer service the food 🤤

Stayed in May 2023

the gardens are great, pet friendly hotel ❤️

Stayed in May 2022

Sometimes restaurants were booked ahead of time and wouldn't take capacity.

Dinning restaurants were exceptional. Staff was always gentle. Lots of dinning options and the resort had many activities to offer.

Stayed in March 2022

1）the nurse office used tainted kits to frame my son as positive for Covid-19. I found out the testing kits are all opened and not sealed package. I requested to do the test again by using the sealed kit, but they do not have one. my son did not have any symptoms, no fevers and my family share one room and eat together, it is impossible that my son get positive and my husband and I are negative. I have the test kit at my hotel room and tested my son, he is negative. I tested twice! Negative!! but I need the negative report from hotel in order to go back USA. so I had to Tip them $20 to get a negative report to take fright. and they did! Can you believe this? they have done this to a 13 years old boy in order to get money. So do not worry if you tested positive at this hotel, as long as you tip them, you could get whatever report you want. 2) hotel staff do not speak English!! hard to communicate. two cleaning ladies speak very loudly in front of my room in the morning and I could not sleep well. 3) you had to tip the restaurant staff to get a seat, do not believe the front desk told you that restaurant is full, no, you tip them, you got seat! 4) hotel faculties are worst, not only old, but dirty. 5) charged extra fee for lobster that we never ordered, threatened us to pay otherwise we could not leave the hotel to catch the flight. Nightmare!

beach

Stayed in February 2022

The desserts and the drinks. The queue to book restaurants. The night show at thevtheatre.

The beach and the room.

Stayed in February 2022

Rude staff with very few exceptions. Noisy hotel. Mediocre food unless you book a la carte, but you have a weekly limit. Tap water isn't drinkable and you only get one 0.5L bottle a day. Bars and restaurants forbid refilling bottles. Poorly soundproofed room where we heard the disco 23-01 which woke both us and our baby (and we are quite the heavy sleepers). Guest service that pretend they will help you and then "forget" about it. We were promised a electric kettle for our baby food, and once we came back the next day to ask when we will get it, they said they don't have any in the entire hotel. Staff probably lying that the kind of room we booked doesn't exist (seafront king - one big bed), so we got a different type (seafront queen - 2 smaller beds). Beds are fixated to the floor so you can't move them together. Everything in our room was made of stone which was somewhat terrifying when you have a child and the stone gets slippery in contact with water. Got surprise charged for using safe in room, this might be my fault if I didn't read the fine print somewhere. They also charged us 110USD for one the a la carte restaurants which were supposed to be part of the all inclusive.

Clean hotel, nice view from our room, decent beach and activities.

Stayed in January 2022

Racism and nationalism it is a usual staff behavior (speccialy if you not speak spanish or french). Sexual molestation staff. One of the dinner area employees hinted at sex to my wife and handed her the phone number. It is common in this country (stick to other people's wives). No more vacation in Dominican Republic for my family, especially for my wife and daughter. One of the pizzeria employees was so rude. If you ask another piece(s) of pizza he made poker face. He was making ketchup fokkacho instead of pizza. Another of the pizzeria employees empty Coca-Cola 2L Bottle and filled it by beer (for himself). No CCTV in dining area. In case of this somebody from staff stole my baby girl favorite toy. Cocktail bar staff are unique. They can't make non-alcohol drinks. And more, more and more....

Stayed in January 2022

Food was junk and not fresh in our room chair was broken our keys didt work to open the room you going to lobby every day on my last day i feel from the chair on the balcony the chair just crash we alway ask for watet and towels for room

Pool only

Stayed in January 2022

The beach and the property are amazing, and the restaurants delicious. Excellent shows at night.

Stayed in January 2022

it was important to me to stay online while I was on the trip, the internet worked horribly!!!!! my work meetings were stressful , because I kept disconnecting . also the food was not good. we tried different restaurants.

location is nice

Stayed in December 2021

We were put in a room next to constructionwork. Too much noise all day. Not what one may expect longing for a relaxed vacation. The sheets on the bed were not clean and the room neither. They moved us eventually to another room where apparently was even more construction going on as we found out early next morning. Never heard of planning these things? It is a massive commercialized place like an entertainmentpark with I guess underpaid staff.

The sea and beach

Stayed in November 2021

the food

the beach

Stayed in November 2021