Benigno Malo 10-70 entre Gran Colombia y La Mar, 010104 Cuenca, Ecuador
#85 of 90 hotels in Cuenca
Guests' ChoiceBased on 14 hotel reviews
7.3Cleanliness
7.9
Comfort
7.9
Location
9.3
Facilities
7.6
Staff
8.2
Value for money
7.3
Free WiFi
7.5
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Showing 1 – 14
Reviewed: 25 December 2021
Yenda
AustraliaThe service was very disorganised. We were charged extra for breakfast because there was no menu (except in rapid fire Spanish which my native speaking husband could not totally understand) and we ordered something not included (and the order came out incorrectly), no one knew the prices of drinks in the reception fridge, they couldn’t check us in properly (it wasn’t explained why) and despite not getting a TV remote we were asked where it was on our checkout quite a few times. All lovely exchanges but a bit annoying.
Great location and very nice staff.
Stayed in December 2021
Reviewed: 28 November 2021
Monica
EcuadorDon't have calefaction...tv damage, etc...etc... Terrible uncomfortable 🥵
Stayed in November 2021
Reviewed: 18 November 2021
Irina
SpainThere is 24h reception and the staff is extremely nice. Breakfast is included and the location is the best, only 2 blocks away from the cathedral. The room was nice and clean. We recommend it!
Stayed in November 2021
Reviewed: 1 November 2021
James
United KingdomThe staff member asked us to pay for the commission they had to pay booking.com to cover his costs. We paid the rate. We paid the tax and we were asked to pay his costs. When we refused, he then asked us to cancel the booking price and book again direct which was $7 extra (the equivalent to his commission on booking.com) meaning we would still have paid the commission even outside of booking. So dodgey.
.
Stayed in August 2021
Reviewed: 12 October 2021
Azucena
United StatesService poor, rooms dirty, linens and towels stained and very worn.
The hotel was well located but, rooms were very poor. Sheets were very worn, stained, dirty and had hairs and other big looking derbies on it.
Stayed in October 2021
Reviewed: 20 July 2021
Rod
United StatesWifi was iffy at best, consequently Netflix buffered a lot. Lighting in the third floor stairwell could be improved. Since it is an old building, outlets are not necessarily conviently located.
Fantastic location!! Breakfast was good, bed was comfy. There was a mini fridge and microwave in our room. The whole building was clean. Very friendly and helpful staff.
Stayed in July 2021
Reviewed: 1 June 2021
Albert
United StatesFront desk staff did not speak English at all. The rooms need to be updated, they are kind of crappy and super basic looking. Uncomfortable hard beds. Super tiny bathroom in my room. Awful cheap bathroom amenities (actually just a bar of soap and shampoo, nothing else was there). No towels in my room (even the next day when a housekeeper came to clean my room, she did not leave any towels), so I had to dry myself using a sheet from one of the beds. Super slow Wi-Fi.
Great hotel location right in the heart of the Historic City Center. The area around the hotel is safe and convenient, there are a lot of shops and restaurants around. In general, the hotel’s interior courtyard design is nice. The room I got was huge (somehow I got upgraded for free to the largest 2-bedroom unit with 4 Double Beds). I paid $24 per night, and I find this deal great and super reasonable. The hotel has a pretty flexible guest policy (you can bring guests any time of day to your room with no additional charges).
Stayed in May 2021
Reviewed: 14 February 2022
Darcroyal
EcuadorThere are no comments available for this review
Stayed in December 2021
Reviewed: 3 January 2022
Mercedes
EcuadorThere are no comments available for this review
Stayed in December 2021
Reviewed: 3 May 2024
Reynaldo
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 5 May 2023
Saptono
EcuadorThere are no comments available for this review
Stayed in May 2023
Reviewed: 25 August 2022
Alfonso
EcuadorThere are no comments available for this review
Stayed in August 2022
Reviewed: 24 December 2021
John
United StatesThere are no comments available for this review
Stayed in December 2021
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