The only drawback is that the roomd have windows towards the lobby, not towards the exterior and the sound insulation is not the best.

The location, the staff and the architecture of the building. Also the breakfast was good.

Stayed in April 2024

Creaky floor board but this can also be seen as party of the charm.

Beautiful colonial style building located in a perfect location to visit the town. The staff were very friendly and helpful. Breakfast was lovely too.

Stayed in April 2024

Staff is very supportive and friendly, allow us to check in early as we were so exhausted in catching early flight. Location is great, short distance to main square and short walk from light rail from airport

Stayed in March 2024

Nothing

Super beautiful location, very nice cozy hotel.

Stayed in January 2024

Nothing to dislike

Great location and 5 minutes from cathedral and square. Quiet too and staff very helpful and pleasant Breakfast was nice too

Stayed in January 2024

Super friendly and helpful staff, good breakfast options/portions, and convenient location.

Stayed in December 2023

Nothing to say was perfect

Incredible place Breakfast was fantastic fresh juices and eggs prepared as you like Location is amazing and staff all super friendly Amazing lounge upstairs to rest after the day Would have stayed longer except was fully booked!

Stayed in September 2023

The parking was inconvenient and a haul with luggage.

We were in the heart of the historic center, able to walk everywhere, yet the rooms were very quiet. The hotel also had good shared space to meet our friends and relax/hang out.

Stayed in December 2023

We had only one complaint. Our junior suite wasn’t ready for us, and so we agreed to take a smaller room. The room had a bad smell, and was very small. The bathroom had a window into a sort of lobby. We really didn’t like the idea of people being able to listen to us using the bathroom. We had to ask a second time to get switched back to the junior suite, because this room was not acceptable. at first, they were not going to do it, but then they did change it with no problem. It was a small blip in an otherwise perfect stay.

The hotel was a really nice hotel, very centrally located in Curnca, nicely decorated, very friendly and helpful staff all the way around, an excellent breakfast, very comfortable bed, and quiet when it needed to be. We had a junior suite, which was extremely comfortable. Lots of room, a nice bathroom, and an upstairs sitting room right next to our room, which became our Living Room. If you’re going to stay in Cuenca, this is a perfect place to do it.

Stayed in October 2023

the staff was amazing, great breakfast, great location and we loved the room which was cozy

Stayed in September 2023

Traffic noise(requested quiet room)

Staff

Stayed in September 2023

Room nr 1 is located next to the reception (noisy).

Location (close to historical centre), breakfast (early breakfast offered on our checkout day)

Stayed in July 2023

It’s a beautiful older property so the wood flooring creaks.

Beautiful, Charming, Clean, Great Location and Awesome Friendly Staff.

Stayed in July 2023

VERY FRIENDLY AND ACCOMMODATING STAFF. THIS IS A TRADITIONAL OLD HOUSE IN THE OLD PART OF TOWN, AS SUCH, WOODEN FLOORS DO MAKE NOISE SO KEEP THAT IN MIND IF YOU ARE A VERY LIGHT SLEEPER.

Stayed in July 2023

The staff were excellent and so helpful in particular Domenica who helped us arrange trips and transfers. We very much enjoyed our stay in Cuenca and would like to return.

Stayed in July 2023

Located in the downtown

Stayed in June 2023

This place is amazing, I loved the classy vibe!! Breakfast was amazing and the staff very helpful and friendly, room was big, clean and comfy. I will come back to this place.

Stayed in May 2023

FLOORS WERE A BIT CREAKY

GREAT BREAKFAST, WARM FRIENDLY STAFF THAT WERE VERY HELPFULL IN GETTING US INFORMATION AND MAKING RESERVATIONS. THEY EVEN MADE US BREAKFAST AT 4AM ON OUR TRAVEL DAY. I RECOMMEND TO EVERYONE!

Stayed in June 2023

as others have mentioned it’s an older building, so expect some noise. People coming back to the hotel late at night talking loudly was very easy to hear as windows all face into the atrium, a reminder sign to keep quiet might help, but admittedly only one person did this, so we slept very well.

The staff at the hotel were incredibly friendly and helpful, from checkin to check out! Hotel has a lovely ambiance, it’s nicely decorated. The shower was amazing!!!!

Stayed in May 2023

Nothing!!

We loved the hotel. In addition, their staff was AMAZING. Super kind, helpful, were very supportive regarding any questions and concerns we had. We would come back ANYTIME. We had a truly memorable time in Cuenca, and the hotel & their staff made a difference.

Stayed in April 2023

The staff was wonderful! The front desk clerk, Dominica could not have been more helpful! The location was perfect for exploring the old city. The sit down breakfast also exceeded our expectations. They knew it was my wife's birthday and helped make our experience special!

Stayed in April 2023

nothing bad to say about this place

great location for starters, few minutes from heart of old Cuenca at Plaza Calderon. But what made it for me is the staff. Just great, friendly and accommodating. Lots of English spoken so I didn’t have to break out my baby Spanish. also the breakfast is more varied than most I have encountered and very good

Stayed in April 2023

I would prefer a balcony room next time for more natural light to enter my room. And would have preferred Ecuadorian breakfast instead of the American breakfast.

Cleanliness, nice architecture, and the staff was so friendly!

Stayed in March 2023

Very central location to the churches, main square and restaurant. Short walk to museums and the riverwalk. Breakfast was top notch every morning. Wifi was dependable and pretty fast. Maybe 15-20 mbps on a speed test. From reading the reviews I was worried about the creaky floor noise but it didn't bother me. The rooms had lots of space to spread out, included a luggage rack and even a little wine fridge. Showers were hot and had shampoo and conditioner dispensers.

Stayed in March 2023