Calle Thomas Halflans y Juan Montalvo , 180250 Baños, Ecuador
#12 of 59 hotels in Baños
Guests' ChoiceBased on 93 hotel reviews
9.1Cleanliness
9.3
Comfort
9.2
Location
9.5
Facilities
8.9
Staff
9.7
Value for money
9.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Matthew
United StatesBathroom lighting was dated and the door squeaky. That's about it for complaints.
The staff made all the difference in taking the stay from good to great. They were friendly, accommodating, professional, and willing to help however necessary. The breakfast was also excellent, with plenty of food and good table service. The rooms were clean and comfortable.
Stayed in April 2024
Reviewed: 15 March 2024
Agnes
United Stateslocation ok but very noisy due to bar, park, different venues, creating traffic , music noise
breakfast good room good location ok but ,, see below,,,
Stayed in March 2024
Reviewed: 20 December 2023
Janet
United Statesthat the spa isn't open during week days
The grounds were gorgeous, making good use of a relatively small space. The rooms were very spacious. It was also a great location to explore all of Banos. Easy parking for excursions.
Stayed in December 2023
Reviewed: 21 November 2023
Rochelle
United StatesMy room was roomy, but it had a couple of weird areas where rooms above you could look down into your room from above.
The staff was very attentive and friendly. The location was great, within walking distance to the plaza, restaurants and stores. I was happy they had laundry service so I was able to have my clothes laundered right before I returned home. The breakfast was more than enough. I was pleased to have a small pot of coffee and not have to wait for refills.
Stayed in October 2023
Reviewed: 29 September 2023
Elise
NetherlandsVery nice and big room, with balcony. Hotel is at a great spot in the centre. Loved the breakfast.
Stayed in September 2023
Reviewed: 23 September 2023
Beth
United StatesNothing
This hotel is located in the best place in Banos. At the end of a street right up against the beautiful cliffs which bodes the town. It only 3 blocks up is the lovely garden square. There is a laundry facility a block up, the Blah Blah cafes serves excellent food at reasonable prices. If you turn right there, there is an excellent massage place that does traditional Chinese massage and reflexology.
Stayed in September 2023
Reviewed: 13 September 2023
Katharina
Austrianothing
beautiful view to the waterfall from the room, quiet place to stay but also very near to the centre, excellent breakfast!
Stayed in September 2023
Reviewed: 6 September 2023
Negar
CanadaNice hotel in central Banos. We only stayed for one evening but it was a comfortable stay and we had no issues at all.
Stayed in June 2023
Reviewed: 23 August 2023
Nigel
United StatesBad shower water pressure
The room overall was great, location was great and quiet, and the wifi was good.
Stayed in July 2023
Reviewed: 20 August 2023
Valeria
United StatesEverything was perfect
Excelente, great stuff :)
Stayed in August 2023
Reviewed: 19 August 2023
C
FranceThe WiFi wasn't very strong but we were only staying one night so it was fine
The rooms, the view, the decorations, the breakfast and the location
Stayed in August 2023
Reviewed: 7 August 2023
Mary
United StatesEverything was great!
The breakfasts were delicious and the breakfast room was lush with tropical vegetation inside and out the windows. The location was great.... almost everything we wanted we could walk to except one of the thermal baths we wanted to visit.
Stayed in July 2023
Reviewed: 3 August 2023
Erik
NetherlandsVery good breakfast. Bed and bathroom were OK but nothing special. The staff is extremely friendly and helpful. Good location with restaurants and tour operators within a few minutes walk
Stayed in July 2023
Reviewed: 29 July 2023
Quatrine
United StatesSpa was not on during the week, but they offered to turn it on for us.
Grear experience. Beautiful rooms, friendly staff, perfect location, great value.
Stayed in July 2023
Reviewed: 17 July 2023
Aileen
United StatesWoke up to a hummingbird outside my window…priceless! ❤️
Stayed in July 2023
Reviewed: 16 July 2023
Angela
United KingdomSome noise at night from dogs, common in Ecuador.
Great location, very easy to walk to town so good for cafes & restaurants but away from late night bars so not too noisy to affect sleep. Easy to park outside, comfortable rooms.
Stayed in July 2023
Reviewed: 6 July 2023
Johnson
United StatesThe balcony was great! The architecture was fun. The garden was beautiful. It was easy to get anywhere.
Stayed in July 2023
Reviewed: 4 July 2023
Rita
United StatesOnly negative was the anti semitic sign in the adjacent restaurant.
Suzy and staff were very friendly and accommodating. Great spa area. We loved the manicure, pedicures, sauna, etc.
Stayed in July 2023
Reviewed: 4 July 2023
Marie
CanadaAll was great
Everything was great, we could not be more happy. We stayed at 3 hotels while in Ecuador and this one was the best overall. ♥️
Stayed in June 2023
Reviewed: 17 June 2023
Pak
Hong KongOne down side is the music from a nearby amusement park until 10pm, which is quite annoying if you want to sleep earlier. Understand it is not controllable by the hotel.
The location of the hotel is not in the middle of town, which makes it less noisy and busy. The garden of the hotel has many trees and plants. The staffs are friendly and helpful. Two of us had used their massage service, both of them said the price is very reasonable with good quality. The room size is fair and sufficient. However, the bathroom is a bit cramped, especially the shower area. Breakfast is rich and delicious. Overall this hotel is a good choice.
Stayed in June 2023
Reviewed: 8 June 2023
Ursa
SloveniaToo close to a schoolyard so in the morning kids started to scream and didnt end until afternoon...
Very nice stay, exeptional breakfast.
Stayed in June 2023
Reviewed: 2 June 2023
Virginie
FranceWarm welcome from Sue, private car park was available but there is the possibility to park in the street just in front of the hotel as it is a quiet area of town and still 3 min walk from the main streets. very convenient location. beautiful garden, very resting place in general. we had a nice room wooden tone with a balcony. nice breakfast. there is a school nearby so during the week there was a bit of noise in the morning. Appart from that, we had a resting time there
Stayed in May 2023
Reviewed: 16 May 2023
Jonathan
United StatesThere is nothing I can say bad about this place
The staff are awesome! They make you feel like family.
Stayed in May 2023
Reviewed: 3 April 2023
Kaipainen
EcuadorA little pricey.
Quiet location but still close to el centro.
Stayed in March 2023
Rome, Italy
Port de Pollensa, Spain
Ingenio, Spain
Motobu, Japan
Wildwood, USA
Vilagarcia de Arousa, Spain
Ermoupoli, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content