Av. Ordoñez Laso s/n Prolongacion Av.3 de Noviembre, EC010150 Cuenca, Ecuador
#14 of 87 hotels in Cuenca
Guests' ChoiceBased on 78 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
8.9
Staff
9.3
Value for money
8.7
Free WiFi
9.0
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End of dialog contentReviewed: 27 December 2023
Danielrodb
EcuadorThe location is great, the facilities are comfortable and the staff is very friendly and helpful. It is always a good experience staying at this hotel.
Stayed in November 2023
Reviewed: 28 August 2023
Ryan
United StatesShower in our room didnt have hot water.
Incredibly friendly staff, and breakfast buffet very delicious.
Stayed in August 2023
Reviewed: 24 July 2023
Mericia
EcuadorVery good price for the benefits you get as a guest. Great service from staff and good/ safe location
Stayed in July 2023
Reviewed: 23 July 2023
Wale
CanadaFit all my needs, great service.
Stayed in May 2023
Reviewed: 2 May 2023
Martin
EcuadorConstruction noise Parking lot activities at night Sauna needs an upgrade
Very friendly and professional staff Good restaurant with various choices
Stayed in May 2023
Reviewed: 21 March 2023
Sergio
BrazilExcellent breakfast was served. The rooms are spacious and well-kept. Good value for your money.
Stayed in February 2023
Reviewed: 21 January 2023
Andres
Ecuadorhospitality
Stayed in December 2022
Reviewed: 9 October 2022
Janel
United StatesWe did not stay the first night as our flight to Cuenca was delayed an hour which caused us to stay in Quito for one night. We had to pay for 2 nights although we only spent one night. That was very disappointing, although the hotel facilities are very nice.
Breakfast was very good. Facilities were clean and staff very courteous
Stayed in October 2022
Reviewed: 29 September 2022
Scott
United StatesNo time to enjoy the pool.Next time.
Great room.great breakfast.
Stayed in September 2022
Reviewed: 5 August 2022
Byron
United KingdomI loved everything
I loved the beds and how comfy they were and also how the bathrooms were so clean.
Stayed in August 2022
Reviewed: 23 July 2022
Aron
CuraçaoThe gym was closed for no reason, so that was a bummer. They said they would contact me for more information but never did. Not what can be expected from a 5-star hotel. Also, there was only one employee at the check-in, so there was a long line.
Breakfast is very extensive, there is a lot to choose from and it all tastes fresh. The bed is very very comfortable, and I'm a critic. Lovely and big TV in the room with Netflix option. Flexible in late checkout and staff speaks English reasonably well.
Stayed in July 2022
Reviewed: 5 April 2022
Helen
United KingdomIt’s about a half an hour walk from the centre but it is a nice walk along the river or a short taxi ride - not really something I didn’t like but something to be aware of!
Lovely staff and a beautiful hotel. Comfortable and clean.
Stayed in April 2022
Reviewed: 9 March 2022
Vanessa
EcuadorCleanliness and amazing staff
Stayed in March 2022
Reviewed: 21 February 2022
Sara
SpainDon't know
Location and breakfast
Stayed in February 2022
Reviewed: 15 February 2022
Jose
Canadaeverything was great
beautiful place, nice path close by
Stayed in February 2022
Reviewed: 12 January 2022
Jorge
United StatesNone
Breakfast , personal very friendly , Fernando , diego Armando , both excellent person helping us all the time 👍👍
Stayed in October 2021
Reviewed: 26 December 2021
Veronica
EcuadorIt’s a safety and clean hotel.
Stayed in December 2021
Reviewed: 10 December 2021
Alex
EcuadorYou have to carry your luggage through stairs
Breakfast and room
Stayed in December 2021
Reviewed: 29 November 2021
Mericia
Ecuadorpeople should be able to at least leave theirs luggage in the reception if they arrive to the hotel before the check in time. we had to leave our things in the car and grab a cab which wasn’t that easy because of traffic and rain and go grab something to eat and then come back to the hotel to finally do our check in and leave our things in the room.
very confortable stay and great service
Stayed in November 2021
Reviewed: 29 November 2021
Dr
United StatesMy room was a long, long walk at the end of a long day. When I got there, the key card wouldn’t work. I had to drag my luggage all the way back to the front desk to get a new one and then walk back to the room. When I went inside, there was a huge puddle of water in the room. Now I had to get another room. It all worked out well but I really didn’t need all of the hassle.
This was a more expensive hotel than I usually stay in but it was fairly close to the airport. It was a typical high-price place. The parking was close but scarce. The staff were helpful. Free WiFi and buffet breakfast.
Stayed in October 2021
Reviewed: 13 November 2021
Carlos
ColombiaN/A
The river beside the hotel and the view to it
Stayed in November 2021
Reviewed: 8 November 2021
Francisco
EcuadorCleanliness and location
very comfortable and clean
Stayed in November 2021
Reviewed: 28 October 2021
Daryoosh
EcuadorExercise equipment not working properly. Old and obsolete. They advertised for jacuzzi. I found out that there is only one jacuzzi in a vip suite.
Breakfast was great.
Stayed in October 2021
Reviewed: 10 August 2021
Jose
EcuadorCamas
Stayed in August 2021
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