Incredible views of the waterfalls! Clean and super safe. Carlos was super helpful with local recommendations and communication about everything.

Stayed in February 2024

The fact that in the facility did not have a restaurant or breakfast.

The view of our place was amazing and the location

Stayed in January 2024

Nothing

Had kettle and microwave in communal area and right near the waterfall and thermal pools

Stayed in December 2023

No complaints

Great location, quiet but close to town and to the thermal baths, incredibly nice owner, perfect place to relax after trekking for two days very tranquil, can see the waterfall from the hotel, free coffee/tea and water fill ups, room was really comfy

Stayed in October 2023

nothing

Good bed, very clean and we were happy to come back here. Service is excellent and location is perfect.

Stayed in August 2023

No complaints. All was positive.

This was my best hotel.experience in Ecuador & South America. I seldom write.reviews, but this is well.deserving. The management & staff went above & beyond to ensure a comfortable, pleasant stay.

Stayed in September 2023

Warm wonderful people

Stayed in August 2023

Since I'd been here 7 years ago, a new building was put up between the downstairs rooms and the waterfall, cutting off the view and the sound. The older downstairs rooms could use a refresh but they're just fine.

I absolutely love this hotel. It's right by the Virgin waterfall and the thermal baths (2 blocks). It's on the edge of town so it's very quiet. The downstairs rooms have hammocks. I liked that you have to enter the front door with a code; it felt very safe.

Stayed in July 2023

Everything- location, staff, cleanliness and prices were excellent

Stayed in July 2023

I loved that it was so close to the waterfall. I could hear it softly at night and it was lovely. The staff are all super nice and kept the whole building so clean. I also loved that because Baños is small, this hotel which looks like (on a map) that it's on the edge of town, is actually only a block from the main action. It's quiet at night which I appreciated.

Stayed in June 2023

The fridge is a bit loud in the night and the hot water varies somewhat in temperature however everything else is perfect.

Fantastic bed, very nice room. Great location, very helpful owner and great staff. Very clean and wonderful balcony. We really enjoyed our stay and hope to be back soon. Baños has many more things to offer we didn't explore yet and we could not imagine a nicer place to stay.

Stayed in May 2023

check in- they wanted you to pay with a service i didnt have and couldnt load onto phone- we eventually worked something out with zelle- could have been clearer on that.

they dont have meal facilities there but restuarants are next door. nice location- quiet but near all the town activities- the hot water pools are a 2 minute walk. very nice hosts - rooms are large and exceeded expectations.

Stayed in April 2023

Free water

Stayed in April 2023

Perfect, comfortable and relaxing stay, right next to the waterfall. Really great location. Run by the nicest people. Spa menu (and the pricing) is fantastic; great massage which was much appreciated following a long trip into Baños. Would stay here again next time!

Stayed in February 2023

Location is excellent. Staff are lovely. very cosy, comfortable room.

Stayed in January 2023

I wish the hotel had coffee, either a machine in the room or at reception. I went to the hotel next door, so that was acceptable. You have to be asked to be let in and out of the property. Not ideal, but understandable for security reasons. My guess is the hotel wants the utmost safety for the guest. So, it's not a complaint, but just an observation.

The beds were very comfortable, and the location to the thermal hot springs was excellent. The view of the waterfalls was an unexpected surprise. The owner was very personable and booked tours for me. He went above and beyond with customer service.

Stayed in December 2022

Breakfast was really good. Very quiet and peaceful place. Host super nice and yes speak English. Incredible view from hotel to mountains (the whole Banos was uuuuuh...). 50m "down" maybe best pizzas what ever got. 5min walk to the center, really easy to find every time back from the center. Perfect massage in hotel by Wendy. Really hope that it is possible to come back one day to Banos (even distance is 10000km!?), and sure stay in this hotel!!

Stayed in November 2022

The location is perfect. just a couple blocks from downtown and far enough away to avoid the commotion when ready to relax with a front and center view of the Santa Agua waterfall. The sounds of the waterfall from the room are amazing!

This place is perfect. Better than the pictures. The view is outstanding. The owner is more than accommodating and kind. They make you feel like part of the family here. Jr Suite very clean, modern and maintained very well. Secure and safe feeling area.

Stayed in November 2022

I would advice to bring earplugs because of the waterfall. It sounds like heavy rain all night, you hate it or you love it :)

Great value for money. The room was nice, breakfast was great, and the host was very attentive and shared a lot of information on how to get around Banos. Great location

Stayed in October 2022

Not much to dislike.

The location is great, with a view of the falls near the city from nearly every room. It is very close to the downtown center as well.

Stayed in October 2021

Super loud. I mean like really really loud. No hot water.

Cheap, close to the buss station, close to the rivers. Other traveller's were fun.

Stayed in February 2023

The internet service is extremely slow. The major issue was checkout And involved not only a $16 surprise charge that booking did not alert me to, but also they had no credit card system for payment. After several tries at using paypal I made a 30 minute trip to an arm to pay an extremely $5 in fees to pay in cash. I cannot recommend either the hotel or booking.com as a result , because of the misquote in price and the inability to pay with a credit card at checkout which was an option that I chose on. Booking.com

The view and location. The staff was great at first the major issue was checkout.

Stayed in August 2021

This place is magical… seriously Great hidden location by amazing view Super beautiful yards and gardens inside Super friendly and helpful stuff that assist with everything especially Janet And great value for the money. Love it?

Stayed in July 2021

There are no comments available for this review

Stayed in February 2024